Toyota of Surprise Service and Parts

Ernie R

★★★★★

3 weeks ago

People were great. Service took a bit longer than I thought it would. The carwash wasn’t really a carwash. It was more like a rinse at best.

az hotrod

★★★★☆

a month ago

Coolant exchange. An unexpected facet of the job was the top of the radiator had dry water spots that I would expect to have been cleaned off. Not a huge deal as it took nothing more than simple wipe with a rag when I noticed it. However, with the attention to detail that Penske is known for, I found it to be a bit disappointing. On a positive note the dealership did provide a free Uber after drop off and for pick up. Again, this was not a deal breaker. Just something I would not have expected from a Penske dealership.

Denise Okamoto

★★★★★

a month ago

I was greeted with a warm smile. But mostly, I have to give 10 stars to the technician who serviced my car. He did a thorough video of the service to my car and I was really impressed. Great job!!!

frank yepiz

★★★★★

11 months ago

Hello my Name is Franky J and I want to highly recommend Toyota of Surprise to anyone that is the market for a new car or truck ..!! From the smile of Evelin Lopez receptionist to the Service department with Paul Watz , to the courtesy of the sales associates .! I took my wife’s car for an oil change and as I sat there I happen to stumble across this Beautiful Tundra in the showroom floor .! 😍 so I asked Scott Mcewen to run some numbers for me and not long after that he had it dialed in all I had to do was sign .!! Now I have known Scott MCEWEN for over 20 years and he has always gone above and beyond to help me Avery time I show up and With the help of Larry Tabloff GM, and Imran Kahn Sales Manager and Scot Guest it all came together beautifully giving me a deal I couldn’t refuse ! They all went above and beyond the call of Duty and pulled some strings from Toyota Financial to make it work in my Favor and ending in Finance with Freddy Hernandez was the easiest and Quickest signing ever , not only was I Excited as I was getting into a new truck over Easter weekend but the fact that all involved made me feel like a part of the Family that was the best feeling you can have when buying a new car . If you are reading this I encourage you to come out and buy your next new car or truck at Toyota of Surprise trust me they have a new car or truck waiting with your name on it and watch them make your wish come thru .!! THANK YOU 🙏 once Again Toyota of Surprise for your dedication to Your Customers . Best Regards Mr Yepiz

Jessica Ortega

★★★★☆

2 months ago

It was fine for an oil change. They accepted my coupon from a different Toyota dealership and they didn’t try to sell me anything other than my oil change which was nice. I have a 2023 and I have been offered all kinds of things at the other Toyota dealership when it wasn’t needed.

Tony Ewing

★★★★★

3 months ago

Just had my Toyota Land Cruiser serviced at Toyota of Surprise, and I have to give major credit to Ken Cruz, my service manager. Ken was professional, honest, and incredibly thorough from start to finish. He kept me updated, explained everything clearly, and made the whole process smooth and stress-free. My Land Cruiser is running better than ever. If you want top-tier service with someone who truly cares, ask for Ken! Highly recommend.

Travis

★★★★★

2 months ago

Eric was great!I don't know who the tech was that did the alignment on my truck, but, they were the real star of the show!!! Previous establishments could not perform the alignment correct even when I gave them the pointers on how to set it up. At first I didn't take the recommendation of the dealership doing alignments seriously. I always thought that was subbed out to another shop. Then me having aftermarket suspension parts installed I didn't think they were serious. I will be recommending everyone I know in a Toyota to have the alignment done here and my other truck will soon get it's alignment done here by the same folks that took care of me right the first time.

Valerie Spreitzer

★★☆☆☆

3 weeks ago

The service dept is basically like all the rest. Was in for an oil change. I was asked if I was going to wait and I said yes. I waited for almost 2 1/2 hours. I was the only customer left in the waiting area and people came in after me were also gone. I had an appointment. I finally got up to ask my service advisor, Eddie, if there was a problem and why it was taking so long. He said it was in the carwash. About a minute later he says my vehicle is ready. The thing is, he saw me walking around in the waiting area but never said anything to me. When I asked him why it took so long, he said he thought I was just dropping it off. Lack of attention to detail. My service experience this time was disappointing.

Omar McClain

★★★★★

2 months ago

I have had multiple Toyotas for decades. I have dealt with at least 3 Toyota dealers in the valley and one in West Virginia. I would have to say Toyota of surprise is the best one yet. Alex Martinez is my man. He is just an awesome person. Besides being so knowledgeable, he has excellent customer service skills. Please to deal with him.

Christoper Salas

★★★★☆

2 months ago

Hello, My experience with the Toyota Service department in Surprise AZ, was a pleasant experience. The customer service was humble and informative. The facility is clean, well stocked, and holds a calming atmosphere. Erik Soriano was my advisor and made sure the vehicle was maintenanced in a timely fashion. Thank you, keep up the great work.

Bev Snow

★★★☆☆

Edited a month ago

First, I called and got voice mail all I had was a quick question, so I hung up and went to the online chat. Chatted with someone who couldn't give me any answers then she finally said she would have the service department call, text or email me. I waited a while and when I didn't hear from anyone I called again and got voice mail again, so I hung up and drove to the service center. All I wanted to know was if I needed an appointment to have my car towed there. The guy gave me an appointment and told me to have it towed in. Once it got there, they kept me informed on what was going on and when the car was done. 2/24/26 Added note: I did email the service department with my info, and they still haven't gotten back to me.

Matthew Riva

★★★★★

3 weeks ago

Great service! Asked about a couple TSBs on my vehicle and they didn't question it, got it done. No hassle to do any extra maintenance, just let me know recommended ones.

TAMALA

★★★★★

a month ago

Ken was great. He explained the charges for inspection. The later sent me a video of the damage found to splash shield at front of my Prius. I bottomed out after hitting a pothole. The entire process was great. We were a bit shocked at the charges if we agreed to have it repaired at Toyota. Ken was helpful.

Regina Barajas

★★★★☆

2 months ago

This was my 2nd oil change here. They normally charge $110 for an oil change. However, I was able to find a coupon online for $49.95, which is only offered between 2-6pm. Once I booked my appointment, they said they’d honor the coupon. However, I did need to mention the coupon price again @ check in. Service was great! Dropped it off & picked it up in 2-3 hrs. I like how the technician video tapes the inspection and explains everything in detail, and what exactly the issues are, if any. Location is great, easy to get to off the 303 & Waddell.

Beverley Bean

★★★★★

a month ago

My experience for getting my car serviced was satisfying. I love that the mechanics are transparent about the condition of my car via video while waiting for the service to be completed. They leave no room for doubt or suspicion about any upcoming services needed. Will was kind and courteous towards me when preparing the paperwork for my car to be serviced. I feel at home each time I go to Toyota in Surprise. Each staff I've interacted with have been very kind and welcoming.

P Dorsette-Barnes

★★★★★

a month ago

We purchased our Highlander fromToyota of Surprise almost 11 years ago and we chose them for our maintenance as well. The experience has been wonderful. We are met by our service advisor once we arrive for our service appointment. Much of the time we our in and out. Shortly after our car goes back we receive a video from our service manager and mechanic, showing what is being done and what is recommended. Much of the time we wait for our vehicle in their very clean and comfortable refreshment lounge. Getting our vehicle washed is the cherry on top. Toyota of Surprise is highly recommended. They really care and take care of their customers. Thank you for the many years of servicing our vehicles.

Amy Braceros

★★★★★

2 weeks ago

Toyota of Surprise took great care of me and my car. It was easy to make an appointment online. I was greeted when I pulled into service by William. He was thorough, friendly, and professional. My car was serviced within an hour and I was headed home. I’m very happy with the service I received.