Google Reviews
Cynthia Sides
★★★★★
8 months ago
Rick was amazing, I called him about an issue and he told me to come in same day so he can get it looked at and make sure my car is still safe to drive. He was very compassionate and understanding when it came to my concerns. He did NOT try to upsell me or tell me anything else was wrong with my car which is huge for me, I always feel like with mechanics I go in for one thing and I leave with a laundry list of things "wrong" with my car. Rick did not do that and I will be a forever customer just for that, he seems very genuine and he really knows his stuff. The front desk lady is also amazing, she has a great personality and has an incredible sense of humor, I was really upset with the issue with my car but she was quick to reassure me and help me feel comfortable. I can not recommend them enough!! 10/10!!
Matt Lehde
★★★★★
a year ago
I spoke with the service manager, Rick, on the phone. He gave me extremely helpful advice with regard to my dad's 1991 Ford E-250 with severe transmission issues. Thanks to Rick I will not be wasting $500 on a "rebuilt" transmission off Craigslist because it is impossible to rebuild a transmission for $500. The solenoid pack alone is $500 just for a shop to buy at their cost. Thank you, Rick, for saving me at least $500 and a whole lot of wasted time and effort with your valuable free phone consult.
Crystal Henderson
★★★★★
5 years ago
I had such a great experience here. I had to have my transmission fixed on my Honda Civic. The prices were the most reasonable in town. I emailed others after two shops telling me what the issue was. After my diagnosis with this shop I felt confident this was the shop for me. They were friendly and communicated well, and I always felt like I was getting honest answers to my questions. If you are having transmission troubles I highly recommend this place! Rick and his crew are top notch! Thanks again for getting old blue back on the road!
Ken Byrne
★★★★★
4 years ago
Amazing visit to a very special business and staff. I’m overwhelmed by their Integrity and helpfulness. I got a professional transmission evaluation resulting in no problem. They addressed my concerns with the engine seemingly missing a beat. I got a diagnostic printout and report. Very pleased!!! Since it’s not a transmission issue,I will research the issues identified and get my dealers advice. The manager, Rick, was amazing. Also amazing was the owner. She explained company philosophy on honesty and integrity with customers. Just wow!!
Justin Strange
★★★★★
3 years ago
Rick and Cheri are two of the most caring people I've ever had the pleasure of doing business with! My company, TRC has been sending customers their way if they're in their general area for a long time, and they've always taken care of us and our customers. Good people who are looking out for you and your vehicles needs at an honest price. Thanks so much for what you guys are doing up there, I mean it!
Tally McDonald
★
☆☆☆☆
3 years ago
I don't do reviews often, but I am just surprised at the customer service. I called while they were closed due to weather and was surprised to receive a call back and was told Rick would call me Tuesday. Very impressed at this point! No call (no big deal) so I called in. I called to get some information about some transmission work, very disappointed to receive practically no help. I was told I already knew everything and there was nothing they could tell me without my vehicle. Yet every other shop I have called has taken the time to talk to me about the situation, give me a general idea of cost (with the understanding it's only a general idea and could increase or decrease depending), some even gave me exact amounts for same work done on same vehicle, provided their warranty information, talked to me about payments and what they require, and overall just took the time to discuss. Now I am not sure if this shop sees me as a waste of time as I am a female (one with a mechanic family background) or what but I received no courtesy and they couldn't get off the phone fast enough. It's disappointing as this shop came recommended as I am not from WA state originally, so I rely on referrals and overall impression I receive in conversation. Unfortunately, I'll be taking my business elsewhere maybe they don't need my money or maybe they think I am an idiot because I am a female. Oh well! I would just say to be cautious with this shop, customer service isn't impressionable.
Nanette Heffner
★★★★★
7 months ago
Great experience with Rick at Transmissions Northwest! He did an excellent job at a fair price.
Thomas Collier
★★★★★
3 years ago
Transmission Northwest is a great place to go for repair work. Rick is easy to work with and has good customer service skills. Estimate for work was on target and done on time. You won't be disappointed if you have your vehicle repaired here.
Chris Madson
★★★★★
5 years ago
I went in for a routine oil change but in doing so they found several other critical issues had I not resolved would have led to a critical failure when towing (with family aboard). Rick provided me with the options to have things fixed, what was critical or could wait and was even honest about whether I wanted to fix everyting and get a new truck. I apprecaited his honesty. He welcomed all of my calls along the way, provided updates and overall was pleased with the outcome. We had our rear differential rebuilt, transfer case seal replaced, and front differential seals replaced.
Jason Irvine
★★★★★
Edited 2 years ago
- TNW put a new clutch in my 2008 Honda Civic with 312K miles. They did wonderful work . The car now runs as well as it did pulling off the lot. I’ve taken care of the vehicle and was very pleased when Rick and the crew took care as well I could go on and on about the great work but I have a car I am enjoying driving
Daryl Rochette
★★★★★
9 years ago
Rick is the best, no question that bad review is another shop. I drive 45 minutes to get my work done here because he does a great job at a fair price. I am 100% comfortable that he is not trying to tack on unneeded work. It's nice to have transmission shop you can trust.
Bryan McAfee
★★★★★
7 years ago
Rick was recommended to me by my boss, so that's where I took my truck when I was having, what I thought, were transmission problems. Come to find out, I needed a new solenoid assembly. I dropped my truck off with Rick late Thursday morning, and I had my truck back by Monday night (mind you the shop is closed on weekends!) This was after my dealership told me their earliest appointment was 2 weeks out. Rick was also working with my extended warranty on my truck and he said he wasn't even going to order parts until he knew exactly what was covered, which saved me about $400. If you're looking for a good mechanic, don't waste your time with anyone else and go see Rick at Transmissions Northwest!
Thomas Hundley
★★★★★
a year ago
I can’t give more than five starts but Rick and his guys deserve 10! They saved my butt with this truck after a dealership tried to say my transmission was shot. Rick is awesome!!
Keoni Stephens
★★★★★
4 years ago
My daughter was away from home. Her Transmission was acting up and she didn't know what to do. She took her car to a shop where they tried to sell her a battery for $500.00 before they would even look at the Transmission. So I Called a few shops and finally spoke to Rick at Transmissions Northwest. I explained the situation to him I felt like he understood. So I had my daughter take the car to him. She didn't have a ride back to where she was staying and Rick took the time to give her a ride. I thought the car would need a new Transmission and was bracing for a huge fee. Rick's team diagnosed the problem and it turned out to be a faulty alternator. So, they installed a new alternator and saved my daughter alot of money. I am so grateful for the honesty and skill of the guys at Transmissions Northwest. I would highly recommend Transmissions Northwest. Thanks again Rick!
Dan Foster
★★★★★
10 years ago
We've taken several of our vehicles in to Rick and they've done an awesome job. When our 2005 Jeep Grand Cherokee was having trans problems the local dealership and another service center said we needed to replace the tranny at around $5000. A friend recommended Transmissions NW and they were able to repair it for a fraction of the cost. They know their stuff and offer good service.
Nathan Inabinett
★★★★★
9 years ago
I've gone to this shop for years and they are always extremely honest, detailed and up-front. I've had clutch replacement on two different vehicles through them and one transmission rebuild. They always explain all the options and how much they cost, weighing out the pros and cons completely so I can make an informed decision. More often than not, they'll talk you out of the more expensive and unnecessary solution. They do more than just transmission work too, they've saved me hundreds on potential repairs with a pragmatic approach to investigating problems and prescribing solutions.
jim clark
★★
☆☆☆
2 years ago
I was talking to a friend about rebuilding the rear end on my 2000 Ford mustang GT nothing special just OEM... He suggested I try transmissions Northwest and Bremerton. Stopped in today people are super friendly but when they came to pricing out the rear end I was quoted a price between 2 -$3,000.... I asked him I'm not asking for anything special Just OEM parts and he said yes I thought that was a bit on the expensive side. !!!!!!
nathan leitner
★★★★★
12 years ago
Transmissions Northwest treated me as a customer vice a person giving them a bunch of money for a service. I brought my Tahoe in on a Monday and by Friday, of the same week, it was fixed. The manager of the shop kept me updated on the progress of the fix as it turned from a simple sun shell replacement (initial diagnosis) to a complete rebuild of the transmission due to about 5,000 miles-ish left on it; once the pan was dropped. Along with the excellent communication, the shop was very clean which is always a good sign! I would highly recommend this place to anyone looking to get work performed on his/her car!!
Jake Jefferson
★★★★★
Edited 4 years ago
Rick at Transmissions NW and his team are very good at what they do and easy to work with. When your bottom line depends on your vehicles being on the road, it’s very important to find a company like this that will get you back on the road, do a professional job and not waste your time. Will continue to take our companies vehicles there when we need transmission work done.
Paul N
★★★★★
8 years ago
Rick is always straightforward does everything possible to save money but gives you the best suggestion and does his own transmission rebuild work. Doing it right isn't always the cheapest, but Rick does it right every time. If you want to get on his good side pick up some Pao's donuts in Tacoma and bring them with you.
