Peninsula Subaru

Annette Venegas

★☆☆☆☆

a month ago

On December 9, 2025 I brought my crosstrek in for an oil change. When I got home I was surprised to see they did not rotate my tires. I pulled out the tire information /warranty brochure that came with my car and in it the information recommends a tire rotation when the car has between 5000-8000 miles. I called the service department and the young lady said she didn't know why it hadn't been done, but would get back to me within the week. By mid January I had not heard anything back, so I called to reschedule the tire rotation. At this time I was told the rotation would cost me @$27 plus taxes. I asked why there was a charge...The tires came on the car I bought at Peninsula Subaru. The tires (that were on the car) came with a warranty that specifically advises rotating the tires between 5000-8000 miles. The service representative said, no it wasn't covered and I would need to pay the cost myself. I did not schedule the service. Instead I drove to Gig Harbor Les Schwab tire center where they greeted me cheerfully, asked what I needed, and rotated my tires (within 35 minutes) at no charge...and I didn't buy the tires there! THAT is what customer service looks like. I am incredibly disappointed in Peninsula Subaru and their lack of care for the customer.

Joe

★★★★★

3 months ago

Peninsula Subaru is a 5 star dealership. Their dedication to the customer is impressive. Our purchase was smooth and we felt like part of the Dionas family. Nick was as kind and caring. James our sales representative was attentive and accurate. Andrew got us out the door quickly. Make Peninsula Subaru your first choice when looking for new or used.

Thomas Allen

★★★★☆

7 months ago

Had a very good experience buying a used car here. I was shown the CARFAX without asking for it. No pressure from the sales team and they answered all my questions. The only negative experience I had was with finance getting all the documents I had to sign emailed to me in order to get my insurance going. It wasn't a big deal, I had to call twice to get the email sent and did receive after a few days. Overall very happy with my purchase.

Karen Ireland

★★★★★

3 months ago

A delightful young man named Sanders was quick to greet us, he let me know he was new on the job but he knew who to get the answers from. When it came time for a test drive I thought I had left my insurance card at home, but I still wanted to see how it felt on the road. He said he could drive if I would like. He explained what everything was. I knew that if I was going to spend this kind of money, I wanted what I wanted. 😍 2025 Deep Red Forester hybrid, cloth seats. They didn't have it in stock, but Sanders was willing to drive over to Eastern Washington and bring one back for me! All of his fellow colleagues we're so willing to jump in answer any questions we had. I don't think I have ever been offered so much hot chocolate and snacks in my life. Everyone wanted for us to have a good experience. I bought my Red car, they set me up to come back in and take a class on everything my car does. It is amazing! If I ever buy another car I will be going back to the Bremerton Subaru, and you bet- I want Sanders again! He did a great job!

kelsey blankenship

★★★★★

2 months ago

This is by far the best experience I've had at a dealership, from start to finish and all the in between! Nick Dionas was there to make sure we were taken care of and Richard, our salesman did exactly that! He was very knowledgeable on the vehicle and provided great service the entirety of our visit. Andrew helped finished strong filling out paperwork and signing the deal! Thank you Peninsula Subaru!

Margus Rumberg

★★☆☆☆

2 months ago

10/10 for service advisor Zamora, got my Oil Change for Life done smoothly. However I would give service tech (whoever who did the inspection) 1/10. Video is short, cant really follow what is going on, there is no explanation. Sadly I must take my Subaru elsewhere for other service then oil change.

Tony O.

★★★★★

11 months ago

Alec and the sales team were awesome to work with. Straight forward process, professional and courteous. I got the car I wanted at a fair price. Alec followed up promptly with answers to a few questions I had and provided overall excellent and respectful customer service. *Highly recommended!

Amber V

★★★★★

a month ago

Least frustrating service experience I've had at a dealship. Received honest wait times for a unscheduled oil change and tire rotation. Service was completed a bit before the estimate. (This is in contrast to another dealership where I had a appointment and took hours over estimate) Zamora (service center attendant) was professional, kind, patient and uses clear communication. Parking lot is difficult to turn out of due to some of the landscape. (Not the dealerships fault, it's just location. Just be ready wait it out and stomp on it.)

Travis Bassett

★★★★★

a year ago

We’ve purchased our last four vehicles from Peninsula Subaru. From the first vehicle, to the last, they took fantastic care of us. When we decided to move into two different types of vehicles that they didn’t offer, we reached out to see if they were interested in purchasing our two vehicles. We didn’t have high expectations but they exceeded our expectations there as well. Fair prices offered for both of our vehicles and the appointment to sell both took less than an hour. We will definitely be going back to them for future purchases. Oh, by the way, they offer free oil changes for life so we never paid for an oil change for any of our four Subarus for well over 10 years.

Matt Freehill

★★★★★

5 months ago

Wow. Let me say that again….WOW I have been shopping for a specific car for a couple months and I am sure you all know the story……. I am 71 years old and have bought a few cars in my time I looked again yesterday and BOOM there was the car I was looking for soooooooo I dialed the number and a young fella named Jon answer. We spoke for a minute or two and I knew he was green I told him I’m going to ask you a few questions if you don’t know the answer tell me. Get someone to help you. And that he did. Over the phone I told him I would call him at 6 am if I was coming or not ( I am 300 miles from their dealership) He answered and told me he would be there to meet me Then the whole famn damnly came out to meet me and congratulate me on my purchase I will go back till I can’t !!! Tell them The Butcher Sent ya!! The Butcher

Ron Jones

★★★★★

2 months ago

I would like to say thank you to Samantha, Jacob, and DJ. I bought an Outback at Peninsula Subaru today, and the three of them together ensured my car buying experience was a pleasant experience. The financing offered was exceptional, they did not pressure me on anything, and the whole process took just 2.5 hours to complete. Thank you!

Phil Massie

★★★★★

Edited 10 months ago

Update - Consistent great service. Friendly staff and clean facilities. Ordered a 2022 Crosstrek Sport and my salesman Richard was fantastic. He was quick to answer any of my questions and assisted me through the process. The parts department was friendly and knowledgeable with the accessories I wanted for the car. The service department is excellent. Fast and friendly. Fantastic experience and look forward to doing more business with them.

Savannah Cameron

★★★★★

3 months ago

They were extremely thorough and so kind. I got a full video of the inspection after it was completed along with papers and a list of what is needed to fix immediately vs what can wait a bit. They explain very in depth no matter how simple a question is. I very much recommend coming here, I will be for now on!

Paul Ong

★★★★★

10 months ago

I am an out of state buyer an I relied on Joey and the team at Peninsula Subaru for honesty ind integrity before I made the trip for a used vehicle they advertised. I got that 100%!. Joey was pleasant, easy and straightforward to work with. The used vehicle was Exactly as he described it and I love it!. The deal was done in a short period of time. Joey and the team sent me happily on my way with a full tank of gas. I highly recommend Peninsula Subaru. Reach out to Joey If you need a car they have.

Laurie Davis

★★★★★

5 months ago

Over the years I have been helped by Bret with purchasing a car that’s right for me. He is knowledgeable ,personable and patient. He gives you time and room to think. As a seventy year old woman I wanted to make sure I made the best decision for a new car. I went back and forth to the dealership asking questions looking at different options, at times bringing family with me. And Bret was okay with that. It was a pleasure having him come alongside me helping my with my car purchase.

Meghan Sager

★★★★★

10 months ago

In and out in 2 hours! I knew exactly what I wanted and my sales rep, Jake, was amazing! He respected my decisions on what I did and didn’t want to add and I didn't feel pressured into anything I didn't want. This is my first new off the lot car, so reasonably I was anxious and overwhelmed, but the overall feeling I got from this location was relaxing and inviting. I've already started to recommend them to friends and family that have been looking into getting a new car but have had the same reservations I did. The finance guy, DJ, also worked hard on making sure I got a good rate and was very knowledgeable and willing to explain anything if I had questions.

Jack C.

★★★★★

4 months ago

Never bought a vehicle before from a dealership and spent hours researching the process online. Turns out I didn’t need to because this was seriously one of the smoothest interactions/transactions I’ve ever had somewhere. Super kind, helpful, and genuine people. Alec got me my dream truck and I couldn’t be more happy. Thank you guys!