Uncle Ed's Oil Shoppe

Scott Folske

★☆☆☆☆

2 months ago

It costs more for less service. Tried to sell me a bunch of extra stuff. Also did not wash windshield had to ask to check my tire pressure. Employee did not even know what type of car I had. Out of stickers for next oil change. Overall horrible experience will not be back.

Shelby ism

★★★★★

5 months ago

I recently went to the Washtenaw Uncle Ed’s location rather than my typical Pennzoil trip, and let me say that I was FAR from disappointed! Dani S, I believe he said he was the centers manager, treated me and my child with care and patience as we got an oil change. He worked hard on making sure that my 2017 Subaru Crosstrek had the right treatment for a great price, and he even let me know that my washer fluid was getting low and how to fill it up. I’m a single mother and had no idea what to look for! He was SO helpful! My child was a little upset and impatient, but while my oil was getting changed he helped distract him and even make him laugh and have a good time!! I will never go to another place to change my oil. This was the best customer service in Ann Arbor! 10/10 would recommend them every day.

Jessica Bonilla

★★★★★

3 months ago

Wonderful experience, great staff especially being short, was able to get in right away, I only needed coolant top off since my light was flashing, and the staff member Emily today top off the coolant and also make sure the oil & wind washer fluid were okay! Definitely will keep them in mind for future!

Sara Risley

★★★★★

4 months ago

Our technician was very knowledgeable and was able to explain things in terms I would understand not being car expert. She even went the extra mile to help get a broken hood latch on my car fixed so I could drive home safely! Thanks for the great service and help!

Erica Koltonow

★★★★★

4 months ago

Every single time I go there Danny and the guys take the best care of me. I know nothing about cars and they are so happy to go above and beyond every time to make sure everything is good with my vehicle! The best! I'd give 10 stars if I could

slave

★★★★★

5 months ago

I visited UE's and was very impressed with the level of professionalism and customer service displayed by Dani, Mahad, and Jimmy. It seems in too many interactions these days that a positive customer service experince is harder and harder to find. These three were friendly, good eye contact, listened to my questions, and I was "in-&-out" in short order. Congrats to these three employees and kudo's to whoever trained them.

Maya Dozier

★★★★★

2 months ago

I believe her name was Emily. At first ai was skeptical because she was a female. My mistake because I can't even check my own oil...Lol But she provided the BEST oil change I've ever had and I'm 50 years old. She checked EVERYTHING and let me know what needed to be replaced...she also explained everything in detail as to what and why. I will be going here going forward. I'm totally pleased with the service received!

Phu Cuong Nguyen

★★★★★

a month ago

Friendly staff, quick service, and everything was explained clearly. Best experience I've had after trying several shops in Ann Arbor. Highly recommend!

Ashley Dawn

★★★★★

Edited 2 months ago

Jimmy did a marvelous job on my oil change! From start to finish, he went over my recommended services and broke everything down in terms I could actually understand. He explained the pricing clearly, walked me through my oil type, and why going with full synthetic was the best option for my car. Jimmy also checked my tire PSI, topped off all my fluids, and completed my oil change in about 10 minutes—all while being the only one there. His ability to multitask, stay professional, and keep great energy the entire time really stood out. The experience was 100% worth it. I loved his energy and customer service, and I would highly recommend everyone go see Jimmy at Uncle Ed’s Oil Change Shoppe. I’ll definitely be back, and I’ll be recommending Jimmy to my circle so they can have the same great experience I did. Keep pushing forward, Jimmy—your hard work and determination will pay off! 💪🔥

Allie Sprout

★★★★★

2 months ago

They were super helpful and informative. I typically go to the Stadium location but these guys would have been so much better getting in and out of if the driveway was snowy when I had to go. Little pricey but still kept under 200 haha

Sarah

★★★★★

a month ago

My first time coming to Uncle Ed's. I received 2 coupons in the mail and thought I'd try it. The team was kind. They suggested some "premium" services but did not pressure me. I ended up getting multiple services. The price was more than fair! Thanks for great experience!

Kiara Hope

★★★★★

2 months ago

They always have coupons online which is a life saver sometimes. I also always have amazing service with one of the women (amazing red hair!) who works there, shes always very kind and honest about the state of my car. My local go-to spot for sure!

Mubeccel Esen Yazici

★★★★★

2 months ago

We had a great experience at Uncle Ed’s Oil Change thanks to Emily, the Center Manager. She was kind, polite, and very helpful throughout our visit. Her professionalism and friendly attitude truly stood out—thank you, Emily!

Mindy

★★★★★

3 months ago

The two technicians who worked on my car (engine cleaner, oil change, wiper blade replacement, etc.) were very professional and very knowledgeable. I appreciated the full summary of what the manufacturer recommends and when. I also appreciated their ability to address all my questions on what the service would entail. They gave me excellent, professional service! Highly recommend the Uncle Ed’s on Washtenaw across from Whole Foods/Barnes & Noble in Ann Arbor👍👍👍👍

Joyce Gerber

★★★★★

2 months ago

Jimmy performed absolutely outstanding service this morning. He was polite, efficient and meticulous and everything that he did to my car. It was truly outstanding service. He is an asset to uncle Ed's a pleasure to do business with him. Please acknowledge his heart and caring work on the car, thank you joyce gerber

Rachel Bayham

★☆☆☆☆

2 months ago

Had my oil changed Christmas Eve at Uncle Ed's on Washtenaw. There was no line and we were served pretty quickly. Turned down additional services like changing the air filter. We were done in about ten ish minutes. Was impressed as I've never been here before. A week later - I noticed a burning smell coming from my car - thought it was pretty odd and had my dad check it out. The only thing he saw that was off was that my brake fluid was a little low. This was New Year's Day so most places were closed. Turns out once I got my car into my regular mechanic they checked out the smell and they found the valve cover and upper half of my engine were covered in oil. My mechanic said the oil change folks spilled oil while filling and didn't clean it up. He said that it's easy to do and he's done it before but you just have to clean it up before it becomes a mess. My engine had to be degreased and washed to get all of that off because it was caked on. I also ended up having to change my cabin filter. What annoys me most is that I called into the store a few days ago and the gentleman took down my story and number and told me someone would get back with me but said "there's probably nothing we can do." I work in the service industry and that's a horrible statement to tell a customer. A car is an investment and it seems like it doesn't matter your car engine has potential to catch on fire due to their negligence. I still have yet to receive a call back. DON'T GO HERE IF YOU DON'T WANT FUTURE CAR PROBLEMS. Save the hassle and go to your regular mechanic.

Ann B

★★★★★

a month ago

My car was serviced by two young employees and both were awesome! They knew what to do - were focused and efficient - and good at communicating the info. Bonus - they alerted me to a tire problem - told me to go straight to the dealer and saved me from a tire blowout! Also - as a female who doesn’t know much about cars - I really enjoyed having a female technician - just felt more comfortable asking questions 👍. Good employees!