Abbott Street Auto Service

Ellie Stevens

★★★★★

8 months ago

Every person here has been extremely helpful. I have now taken two different cars to them and each time they make sure I am taken care of. I always walk out extremely satisfied and will continue coming to them with any issues! 100% recommend going to Abbott Street Auto Service!

Jaydon

★★★★★

Edited 10 months ago

Got my g37x sedan inspected here, had a really in depth inspection with pictures and levels of attention showing what to prioritized to repair first/preventative maintenance. They also answered all of my questions and addressed my main concerns, highly recommend these guys had a great experience and plan on getting repairs done with this shop👍 -update after repairs were done these guys go above and beyond honest mechanics incredible skill and knowledge, my car shifts very smooth and drives very stable. Only coming here for repairs from now on, Cody at the front is very knowledgeable and personable, they loaned me a car free of charge so I could still go to work and get my exams finished. Can't recommend them enough guys, I keep it honest if you're shopping around for a mechanic shop look no further give these guys a shot you won't be disappointed 🙌

Therese Langan

★★★★★

a year ago

I just bought a used Subaru Impala and got my first oil change at Abbott Street Auto. Then my key fob fell apart. The service people were so friendly and helpful. Oil change was quick and the key fob is back together and working. Friendly and respectful. I expect to be going back for quite some time!

Andrew

★☆☆☆☆

10 months ago

I am extremely angry with these people. They replaced a water pump, and then a thermostat. Guess what? Both of them fail in less than 3 years and do more damage to my car as a result. Then their stupid warranty says that work is not guaranteed just upon me buying the car from someone else. Work is either guaranteed or it’s not. Reputable shops where I’m from guarantee their work and don’t make you purchase a stupid warranty. Totally ripped off: too bad the customer is always wrong these days. Attached photos are me having to replace a thermostat AGAIN! Car is in the shop for the water pump currently. Some of the writings on the service records reflect a tiny portion of my anger. I write this but know nothing will come of it: except maybe I guided someone to stay away.

Maestra Green

★★★★★

a year ago

Wow! If I could give 10 stars I would. Abbott Street auto was the best experience hands-down I have ever had with auto repairs. The situation with my car was pretty complicated and not just your straight-forward repair. My repair dealt with a warranty company, and a few other complications. Abbott Street communicated very clearly every step of the way! They worked at the situation until it was 100% right, no matter what it took. I was highly impressed with everyone there and the time and attention taken to ensure all was well with my car. You can't go wrong with Abbott Street Auto Service!! I give my highest recommendation to this shop!

Elijah Boswell

★★★★★

a year ago

I absolutely love how I’ve been treated at Abbott Street Auto. It’s not the most convenient place to take my vehicle being that I live in Ypsilanti but I am more than willing to continue taking both my wife’s car and my truck here because of the service. The communication has always been clear and any questions I ever have are always answered. I have never felt that I’m being nickel and dimed, but rather they genuinely care about helping me and give me their honest and professional opinions. I believe the work justifies the price and have never had issues with the quality of work done

Johanna Stephens

★★★★★

a year ago

After taking my car to Lexus for the past few years, I brought my car to you for a muffler issue. Lexus was good to me but you were highly recommended by a couple of friends. So, I decided to take my car to you for the muffler repair. Corey and everyone else were very professional, provided me with a loaner car, were honest about repairs and prices. I also received 30 dollars off for a referral. I also love the rewards program. I honestly feel like I have finally found a good sound mechanic. My son recently purchased a used Lexus IS350 and we will be bringing his car to you as well for maintenance.

Chloe Park

★☆☆☆☆

3 weeks ago

They will quote you over 4x the cost of a part and make up extra problems to raise your bill.

mikey Leighton

★★★★★

a year ago

First, I went in to diagnose some things on a car I had just purchased. I gave them a small description of what was happening and what I knew and they said they were happy to look at it. What I didn’t expect was; 1. The due diligence of their look over of my car. Finding, diagnosing, explaining, and giving solutions to everything I ask them for. 2. The communication method between the store and myself was amazing. They use a pretty neat portal type interface that allows you to see exactly what’s being changed for how much, why it’s being changed, and you can approve or deny anything. 3. Quickness. These guys are fast, the last time I was in, I had to drop the car off overnight. I went in the next day to give them my keys (don’t be like me and use their handy drop box for keys!) and a few days later I had my car back with the problem fixed. Not only do these guys really seem like they know what they’re talking about and are good at their jobs — you can tell they care about the business and their customers. Prices are amazing especially considering how good these guys are. 10/10. If you’re anxious about taking your car into the shop, trust these guys. I won’t be going anywhere else.

Danny Szopo

★★★★★

3 years ago

I'm very happy with my experience with Abbott Street Auto. Both Bailey and John explained the state of my repairs with informative detail. When we settled on what needed to be done, they were able to schedule the repair appointment within a few days. The fix was finished the same day I brought my car back which was very helpful. They were accurate with their estimates in both what needed to be fixed and the price that came with it. I'll definitely come back for my next repair.

JZ Zdanowski

★★★★★

a year ago

Great experience - From multiple estimates to scheduling the repair to getting my Jeep back, every step along the way was professional and courteous. They even took extra steps to try and save me money trying to source non-OEM parts. Highly recommend their service.

Kathi Waters

★★★★★

4 years ago

I brought my car into Abbott thinking it was the previous provider where I had work done five months ago. John quickly put my mind to ease, letting me know he would do his best to honor any previous warranties. While there was not time to get my car on the lift without scheduling, he generously took it for a quick drive and reassured me there were no urgent safety issues. He also guessed the source of the two noises I was hearing, which was confirmed the next day when they did a thorough inspection. They texted me a link with detailed photographs of the inspection results and discussed the estimate by phone. They were able to quickly order parts and schedule the needed repairs. John and his crew were very professional and knowledgeable and I felt confident that my car was in good hands. I plan to return as needed in the future and recommend them wholeheartedly.

Dan Criscenti

★★★★★

a year ago

A friend recommended Abbott Street Auto and I'm glad he did. The service and communication are outstanding. I've taken two cars there and I'm sure I'll be back again. No one likes going to the auto repair shop, but Abbott Street makes it as pain-free as possible.

Aspen Johnson

★★★★★

3 years ago

My brakes were in desperate need of replacing and they scheduled me the same week to get them done. On my way to drop my car off the night before my maintenance light popped on and they even managed to get my oil change done at the same time. My brakes were smooth as butter after. I'm satisfied with the speed, price, and quality of service, as well as the customer service. Would definitely recommend.

Tsekyi Buchanan

★★★★★

3 years ago

I had a great experience with Abbott Street Auto and I definitely plan to return to them in the future. My car broke down and they took the time to research the most cost-effective solutions for me. They communicated with me regularly and explained my options, their recommendations, and their reasoning. As someone who doesn’t know much about cars, I really appreciated their patience and explanations. In the end, they were able to get my car back on the road and it runs great. Moreover, I needed the car by a deadline to make it to an out-of-town meeting, and they went above and beyond to get my car to me in time for me to leave and make it to my event. I’m very grateful to Abbott Street Auto and highly recommend their service.

Gayle Pesek

★★★★★

3 years ago

I have been going to your Stadium Auto Service since it opened and totally enjoyed the friendly service I received there from Jim, Jon and all the employees. Recently my mechanic, Zach, moved from the Stadium location to Abbott Street Auto Service since he specializes in Asian cars and I couldn’t be happier! Both John, the manager and Bailey have been great to me since I walked in. I had some major difficulties going on with my car and they got me through the process with their knowledge, wonderful customer service and especially their kindness. They were willing to take the time to explain to me in detail what needed to be done for my car to get it up and running. I can’t tell you how nice it is to walk into a business and be greeted with a smile and your name!

Bailey Apollonio

★★★★★

4 years ago

I highly recommend that you have your car inspected and repaired by Abott Street Auto Service. When my car started to shake while idle, I was honestly pretty nervous. As a young woman with a limited understanding of how my car works, car repair shops can be an intimidating space for me, and I’ve had poor experiences with other repair shops. This was not the case at Abbott Street Auto Service. Both Ed and John treated me with a great deal of respect while my car was in their care. The mechanics were able to diagnose the primary issue with my car, and upon inspection they also found that I was driving with dangerously thin brake pads. I was able to have both issues repaired during my car’s visit to the shop. Not only was the process completely transparent (I received a checklist of all the inspected areas of my car, with pictures of my damages attached!), but they were also super timely. The turn-around time on my repair was even faster than originally estimated. I brought my car in on Tuesday (12/14, right before Christmas!) and they had my care inspected and repaired within 48 hours. Now, I can travel to spend time with my family over the holidays without having to worry about my car making the 12-hour drive. I feel very fortunate to have chosen Abbott Street Auto Service.