University Auto Center

Adam Topp

★★★★★

3 months ago

These guys are excellent! They helped me out right away and gave me an honest and fair price. I really appreciated how well they took care of me. Highly recommend.

Iliya Petrow

★★★★★

6 years ago

My friends fuel pump went out on his van and so we came here to get it fixed. We had to order a tow truck to bring it in and it seem like the tow truck driver was very familiar with this auto shop. We were greeted right away and showed where the car was supposed to be dropped off. It was very important for us to get the car fixed before 5 PM that same day given that we dropped it off at 2 PM. The guys there made it a priority to get her car fixed in time for us. Sure enough The car was ready at 5:30 PM. We were pleasantly surprised with how quick they fixed the issue. They didn’t try to sell any other services or maintenance and fixed just what was the problem. Overall it was a great experience and if I’m ever in El Paso and need my car fixed these are the guys that I’m calling. It is also near the downtown area which makes it extremely convenient for drop off and pick up especially if your tow truck is charging by the mile.

John Howsmon

★★★★★

8 months ago

Returned a missed call and provided a fair time estimate. Manager gave plenty of updates when troubleshooting an unknown issue with the vehicle, kept me informed on the parts acquisition, and kept a fair price for labor/replacement of vehicle components as well. Was able to turn it in the morning and have it finished in the afternoon, but that will differ from more serious engine/transmission problems. Was overall happy with everything I experienced, would definitely recommend.

Ashley Zugaste

★☆☆☆☆

2 years ago

DO NOT COME HERE. Came here to fix an issue with my car. When it was returned to me, my hood was dented and no longer closed fully! As if someone hit it very hard or pushed on it with a lot of force. My hood also was no longer locking or closing fully anymore. MY HOOD WAS FINE AND IT CLOSED! OBVIOUSLY IT WAS. If you drive with your hood unlocked it can shatter your front windshield. It is DANGEROUS. The owner told me after he charged me that my hood was not closing and it was probably some accident I had in the past. As if I had given him my car in that state. As if he didn’t break my hood and dented the top of my hood. I would have remembered being in an accident. I would have remembered a DENT IN MY HOOD. I would have remembered MY HOOD NOT LOCKING. But this is the state in which they returned my car to me. It is frustrating to be a woman and get looked at by a man as if I’m stupid and I would not know the state my car used to be in. Just because I do not know much about cars, does not mean that I am not aware that my car was messed with, taken care of poorly. I don’t understand why the owner would be so careless and put my life and car in danger like this. Do not come to this place, your car might come back WORSE! Dented, and broken. Also they might put you in danger!

Clifton Floyd

★★★★★

Edited 5 years ago

I have been coming here for a few years now and Sam is the man. Reasonable prices and good work. Keep it up. Now Celi's your girl, still reasonable prices!! Update: Regardless of what a couple of people on the Kern Place app say (Karens) University has been & is still good. Yes, I like Sam too, still do and would go see him, if I have to but Jorge, the mechanic that probably worked on most of the cars is still there. True, Celi is not a mechanic nor has she claimed to be but she helps Jorge out where she can and the customers on the price. Hell, if you go get your own oil and filter, she'll only charge you $15 for the change. I also prefer to buy my own parts and have them install them. ;0)

ILEANA CARRETE

★☆☆☆☆

7 months ago

I do not recommend it, when I took it, he told me a price, and that he was going to return the old compressor to me, which he was going to change. When I went to get my car, I asked him about the compressor, what he was going to give me back (he told me, that he wasn't not going to return it to me), and that I did, whatever it was, you were not going to return it to me (the old compressor, you can sell it, and give you money for it). So he robbed me, kept the old compressor, to sell it, and keep the money.

Dana Sparks

★★★★★

11 months ago

BF and I had a small leak in fuel tank. They patched it up in a couple hours and sent us on our way. Totally unexpected. And fit us right in, right away. Excellent service. Great people! Don't forget to tip your mechanic! Thanks again!

Tony Lara

★★★★★

9 months ago

They go above and beyond to take care of you and also your wallet. Very friendly service specially from the owner. They've earned a new loyal customer. Multiple times over.

Md Sahid Hassan

★☆☆☆☆

a year ago

Horrible service!! The mechanic charged 800$+ for mounting and spark plug change. He glued my car's spark plug holder instead of replacing them with new ones. After few months, ignition flailing happened and I noticed what he did when I brought my car to another mechanic. Beware of the scammer and their dishonesty.

Diana C

★★★★★

3 years ago

The people here are just the BEST! I was on my way back to DFW the day after Christmas and I had a belt break on the highway. My search lead me to this shop. I pulled in and explained that my truck had a belt issue and I needed it repaired. The gentleman listened to me rattle off all the info and he was very patient. I was a bit freaked out, as I had to get back on the road as soon as possible. Once I expressed that I needed it done asap, he assured me they would work fast and boy did they! They went to get parts and got me back on the road in an hour. The price was reasonable and he was so reassuring as I know I was a bit of a wreck. They worked fast and got me back on the road so I was able to get back to DFW at a good time. I will forever be grateful to the men there for their patience and good work. Highly recommend!

Nelson Duran

★★★★★

a year ago

Exceptional service! They’re very fast, professional, reliable and their customer service is the best. They always go above and beyond to get the job done right. Highly recommend!”

Mitchell Mimms

★★★★★

3 years ago

Quick and easy. Long story short, windshield washer wasn’t working, dealer said it gonna be around $500 to replace the pump, etc. Took it to University, they plugged the hose back in and everything works. Very friendly and professional staff, definitely will be coming back.

scott ackermann

★★★★★

3 years ago

Had bad noise and shaking from under my 2003 toyota 4 runner, took it to a place in EP that I had heard about on a local radio station saying they do great work. 3 weeks after they had it they said my U joints were broke and I needed a new drive shaft, said it was going to be 1138.00 parts and labor. I said go ahead, 4 weeks later they said it was ready. Drove it home seemed OK. My parents came to visit a week later, myself and wife and parents were driving on I-10 and a incedible bang happened, almost wrecked as the car lost control, was able to get on airway and get a tow home. Took it to University as it was right by my house. Told the owner, manager to give me a estimate and call me back. They called back in 1 hour and said my U joints broke, I asked the price he said $250 and had it ready the next morning. Not only did they do a great job at a great price but found out the other place ( which will be a very!!! negative review for that location ) but was informed they used used parts for my $1138 repairs. Long story short I will never use any other automotive repair shop, fast friendly honest great price you name it. It's hard to find honest and fair auto repair shops but they are the ONE!!!!

Frank Popieski

★★★★★

4 years ago

I was on a cross country road trip from Florida to Arizona. My car stalled in El Paso. I took my car to this show, which was the closest shop to me, and I received the best service ever! They looked over my car, ran a few tests and checked the oil and said it should be okay. They didn’t charge me, but I still gave them a nice tip, and they sent me on my way. I safely arrived in Arizona with no issues. Good, honest people.

Deon Kalebb

★★★★★

5 years ago

They were able to squeeze in my car and nail the work in good timing. The labor charge is significantly less than other competing shops on the westside. You get the benefit of great work with better prices. Woman at the front desk is knowledgeable and does her best to inform customers on what is being done to the car. they won't take advantage of you and will offer multiple services to make sure the job is done right.

Lauren Hollis

★★★★★

3 years ago

I took my car in to get a routine oil exchange (no appointment needed). The guys got me squared away right away, did a great job, and the price was very reasonable. Will definitely be going for oil changes there from now on!

Jsipes Sipesj

★★★★★

3 years ago

My car had issues starting and I called several other auto repair shops in the area who didn’t have time for my car. I called University Auto and they immediately fit me in. They were able to diagnose the problem and fix my car. They also rotated my tires and changed my oil. They were extremely courteous and professional. The price of the repair was was very reasonable.