Reviews
Andre Redden
Very knowledgeable in all things car related, great honest service. HIGHLY RECOMMENDED!!!!
★★★★★ 5 months ago
leshawn woods
Eddy is a great mechanic, he work with me with ordering my parts and getting them put on in a timely manner. I had my truck towed to him and had it back right when he said it would be done. He took pictures of the parts that were already broken as he was fixing the transfer case, starter and alternator. He work is awesome!!!! I really appreciate everything he did for me!!!! He was very professional and every step of the way he keeps in contact with you to let you know how things are going.. I will definitely return in the future no matter what I’m driving!!! Thank you for all that you guys do!!
★★★★★ 2 years ago
Jo L. McManus
Excellent customer service! My son got sick in the back seat & Upper Echelon were great about fitting me into their schedule & taking care of the interior. Their prices are very reasonable and they genuinely care about the customer experience. I would definitely recommend them for auto detailing.
★★★★★ a year ago
Sean Brink - Realtor MD, VA, PA
Great service and fair pricing. Very knowledgeable on European vehicles. Will return as needed.
★★★★★ 2 years ago
thundershop
If you're looking for top-notch car service and a place that treats you like family, this is the spot. From the moment you walk in, you're welcomed with warmth and genuine care. They go above and beyond to make sure your car is taken care of, and you feel valued every step of the way. Highly recommended for anyone seeking a trustworthy auto service experience!
★★★★★ a year ago
Kait Davis
My husband and our entire family are in the middle of a cross country road trip and we had engine trouble so we called Dwayne and he did everything he could to get the parts they needed the same day and had us come in immediately. Dwayne and Vess were truly amazing and so nice they got us in and out as fast as possible and even helped my husband take the U-Haul trailer off and back on. They were very welcoming and we are truly grateful for everything they did for us. If you are looking for a great shop with great people you found it here.
★★★★★ a year ago
Chuck Chukwunonye
For real! These guys are the best. I have had my car fixed on several occasions here. They know their stuff really well. Eddy is well experienced and will do his best to help you out. Also, he keeps you informed on the progress of the repair and always gets the job done on time. The most recent job they did on my car was a complete engine replacement. I had an engine failure and I went straight to them like I've done in the past. They had it replaced. They did a very good job and even had my car detailed too. The price I paid to get the job done was worth every penny. I was happy and satisfied with the quality of job they performed on my car. Without reservations, I will recommend this place to anyone who wishes to get their car fixed.
★★★★★ 2 years ago
Carlos Palma
Went here to fix a dent I had by my rear driver door. Upon picking it up I saw a spot that was chipped that wasn’t there before and it started getting worse over the next few days. I’ve seen they have all types of enthusiast cars from E36 M3’s to 280Z and even R32’s but they don’t show the same TLC to an ol run in the mill Jetta huh?
★☆☆☆☆ 2 years ago
Rossie C
I had them tinted my SUV more than a year ago and I used them because they receive good reviews on quality but it turns out the contrary. Initially, they messed up tinting two of the windows with bubbles and crease and I had to return to their shop twice to get it fixed, it was just a waste of time. Now, the corner at one of the window is starting to peel off, it is just poor craftsmanship.
★☆☆☆☆ 3 years ago
Fabian Salazar
Yes his partners paint shop does a good job. But beware of doing business with Dweane dosent care about what inconveniences his shop creates for the customer. See my posted pictures. Also make sure to check everything they do on your car you might be paying for a new bumper and they will just patch and paint the current one had i not checked and inspected my bumper they would have gotten away with it. Now I bring in my car to get worked on for a job that was already paid for and was told the car would be ready by Sunday. Texted him sunday morning. He replied to go get a rental car and that my car will not be ready until Tuesday. No rental car company is open Sunday the Herts he sent me 2 the info was not accurate about being open. Now I have no car no way to get to work and still have to deal with this place last time I support a local shop for any work on my car. Just an FYI my car was held for about 7 weeks on a job that should of taken about 3 at most 4 to complete. See my picture conversation between the owner Dweane. Save your self the head ache.
★☆☆☆☆ 6 months ago
Derrick Erwee
Damien and his team are top notch. Great customer service and honest pricing. Highly recommend.
★★★★★ 2 months ago
Mdouglas Scott
Love bringing my vehicle here. The people here are kind, friendly and professional! There mechanics and detailing workers are fantastic. They strive to give you only their very best. Plus, they are bilingual. Prices are great and the work is better. Dwayne and Edddy are wonderful people to meet. Take your car here. You won't regret it!!
★★★★★ 2 years ago
Melayne A. C. Richards
Customer service truly second to none. Genuine care of your automobile. Does not overcharge or recommend unnecessary maintenance. Definitely ask for Eddy (Owner) upon arrival; he’ll assess your vehicle carefully and ensure your satisfaction. My 2009 Accord, truly runs and looks brand new. From oil changes, alignments, tire repair, window tinting, car detailing, to major maintenance, Upper Echelon Auto will have my service for the life of my vehicles. I no longer worry about my cars breaking down when servicing my clientele. Thank you Upper Echelon Auto!
★★★★★ 2 years ago
Tia Poticny
I was lucky to find Upper Echelon on my search to get a chrome delete on my Volvo XC90. Dwayne was so responsive, meticulous and attentive throughout the entire process. I wasn’t sure how he was going to manage doing vinyl wrap on an intricate grille that could not be deconstructed- but somehow he pulled it off beautifully!! I love how my car turned out. Dwayne is so personable and truly cares about the needs and requests of his customers. I already have another appointment to smoke my tail lights in two weeks. I highly recommend Upper Echelon Auto Service!
★★★★★ 3 years ago
Chantel Hennings
At other shops, I would always have to research what the issue could be and the cost to avoid over charges but here, they are very honest with fair prices! The staff is extremely nice and helpful. They also have several different payment options to make things easy and cut the added credit card fee!
★★★★★ 3 months ago
DJ
Thank you so much Dwayne and to the Upper Echelon Auto Service team for all your amazing work on my full vehicle and brake caliper vinyl wrap!! I love the color and the brake calipers really pop with this blue color. I'm so appreciative!! I highly recommend to anyone wanting to get their vehicle wrapped and/or serviced at Upper Echelon. They are very attentive, patient and polite - - The prices are great and the professionalism is truly outstanding.
★★★★★ a year ago
Arvester Williams
I brought my 22” truck rim here , this was the only shop that could take me in/ actually able to do it !! Big thanks to the team 10/10 would recommend for any repair.
★★★★★ 5 months ago
Alana kay
I have had 2 things done here so far. I have had my bumper fixed and repainted with a 3 stage paint a couple of months ago and then just recently had some aesthetic parts put on that i brought in. They did amazing, they're all very kind, respectful, hard working men. Their prices are very affordable+reasonable and they are very responsive and quick when contacting through phone. I know I didn't get anything crazy done, but they have definitely taken good care of my car and made sure everything is up to a T before giving it back. I will be returning. Plus they have great music taste, never have i gone there and not felt good vibes.
★★★★★ a year ago
Troy Harris
I truly appreciate Dwayne and the crew. They are nothing more than exceptional and always take care of me and my families vehicles. If you are looking for a honest and great mechanics stop by they won’t let you down
★★★★★ 2 months ago
Willow Well Wellness Community
Awesome 10/10! The quality of service is top notch. Fair pricing. They care about their customers. A local business I can trust. Thanks, UEA for all you do for the Frederick community!
★★★★★ 3 months ago
