Upper Echelon Auto Service

Troy Harris

★★★★★

2 months ago

I truly appreciate Dwayne and the crew. They are nothing more than exceptional and always take care of me and my families vehicles. If you are looking for a honest and great mechanics stop by they won’t let you down

Chantel Hennings

★★★★★

3 months ago

At other shops, I would always have to research what the issue could be and the cost to avoid over charges but here, they are very honest with fair prices! The staff is extremely nice and helpful. They also have several different payment options to make things easy and cut the added credit card fee!

Tia Poticny

★★★★★

3 years ago

I was lucky to find Upper Echelon on my search to get a chrome delete on my Volvo XC90. Dwayne was so responsive, meticulous and attentive throughout the entire process. I wasn’t sure how he was going to manage doing vinyl wrap on an intricate grille that could not be deconstructed- but somehow he pulled it off beautifully!! I love how my car turned out. Dwayne is so personable and truly cares about the needs and requests of his customers. I already have another appointment to smoke my tail lights in two weeks. I highly recommend Upper Echelon Auto Service!

Arvester Williams

★★★★★

6 months ago

I brought my 22” truck rim here , this was the only shop that could take me in/ actually able to do it !! Big thanks to the team 10/10 would recommend for any repair.

Melayne A. C. Richards

★★★★★

2 years ago

Customer service truly second to none. Genuine care of your automobile. Does not overcharge or recommend unnecessary maintenance. Definitely ask for Eddy (Owner) upon arrival; he’ll assess your vehicle carefully and ensure your satisfaction. My 2009 Accord, truly runs and looks brand new. From oil changes, alignments, tire repair, window tinting, car detailing, to major maintenance, Upper Echelon Auto will have my service for the life of my vehicles. I no longer worry about my cars breaking down when servicing my clientele. Thank you Upper Echelon Auto!

Mdouglas Scott

★★★★★

2 years ago

Love bringing my vehicle here. The people here are kind, friendly and professional! There mechanics and detailing workers are fantastic. They strive to give you only their very best. Plus, they are bilingual. Prices are great and the work is better. Dwayne and Edddy are wonderful people to meet. Take your car here. You won't regret it!!

Derrick Erwee

★★★★★

2 months ago

Damien and his team are top notch. Great customer service and honest pricing. Highly recommend.

Fabian Salazar

★☆☆☆☆

7 months ago

Yes his partners paint shop does a good job. But beware of doing business with Dweane dosent care about what inconveniences his shop creates for the customer. See my posted pictures. Also make sure to check everything they do on your car you might be paying for a new bumper and they will just patch and paint the current one had i not checked and inspected my bumper they would have gotten away with it. Now I bring in my car to get worked on for a job that was already paid for and was told the car would be ready by Sunday. Texted him sunday morning. He replied to go get a rental car and that my car will not be ready until Tuesday. No rental car company is open Sunday the Herts he sent me 2 the info was not accurate about being open. Now I have no car no way to get to work and still have to deal with this place last time I support a local shop for any work on my car. Just an FYI my car was held for about 7 weeks on a job that should of taken about 3 at most 4 to complete. See my picture conversation between the owner Dweane. Save your self the head ache.

Rossie C

★☆☆☆☆

3 years ago

I had them tinted my SUV more than a year ago and I used them because they receive good reviews on quality but it turns out the contrary. Initially, they messed up tinting two of the windows with bubbles and crease and I had to return to their shop twice to get it fixed, it was just a waste of time. Now, the corner at one of the window is starting to peel off, it is just poor craftsmanship.

Carlos Palma

★☆☆☆☆

2 years ago

Went here to fix a dent I had by my rear driver door. Upon picking it up I saw a spot that was chipped that wasn’t there before and it started getting worse over the next few days. I’ve seen they have all types of enthusiast cars from E36 M3’s to 280Z and even R32’s but they don’t show the same TLC to an ol run in the mill Jetta huh?

Chuck Chukwunonye

★★★★★

2 years ago

For real! These guys are the best. I have had my car fixed on several occasions here. They know their stuff really well. Eddy is well experienced and will do his best to help you out. Also, he keeps you informed on the progress of the repair and always gets the job done on time. The most recent job they did on my car was a complete engine replacement. I had an engine failure and I went straight to them like I've done in the past. They had it replaced. They did a very good job and even had my car detailed too. The price I paid to get the job done was worth every penny. I was happy and satisfied with the quality of job they performed on my car. Without reservations, I will recommend this place to anyone who wishes to get their car fixed.

Kait Davis

★★★★★

a year ago

My husband and our entire family are in the middle of a cross country road trip and we had engine trouble so we called Dwayne and he did everything he could to get the parts they needed the same day and had us come in immediately. Dwayne and Vess were truly amazing and so nice they got us in and out as fast as possible and even helped my husband take the U-Haul trailer off and back on. They were very welcoming and we are truly grateful for everything they did for us. If you are looking for a great shop with great people you found it here.

thundershop

★★★★★

a year ago

If you're looking for top-notch car service and a place that treats you like family, this is the spot. From the moment you walk in, you're welcomed with warmth and genuine care. They go above and beyond to make sure your car is taken care of, and you feel valued every step of the way. Highly recommended for anyone seeking a trustworthy auto service experience!

Sean Brink - Realtor MD, VA, PA

★★★★★

2 years ago

Great service and fair pricing. Very knowledgeable on European vehicles. Will return as needed.

Jo L. McManus

★★★★★

a year ago

Excellent customer service! My son got sick in the back seat & Upper Echelon were great about fitting me into their schedule & taking care of the interior. Their prices are very reasonable and they genuinely care about the customer experience. I would definitely recommend them for auto detailing.

leshawn woods

★★★★★

2 years ago

Eddy is a great mechanic, he work with me with ordering my parts and getting them put on in a timely manner. I had my truck towed to him and had it back right when he said it would be done. He took pictures of the parts that were already broken as he was fixing the transfer case, starter and alternator. He work is awesome!!!! I really appreciate everything he did for me!!!! He was very professional and every step of the way he keeps in contact with you to let you know how things are going.. I will definitely return in the future no matter what I’m driving!!! Thank you for all that you guys do!!

Juan Marenco

★★★★★

2 years ago

Upper Echelon Auto Service is second to none. Have used their service multiple times. Eddie and staff, are professional, efficient, knowledgeable, and very affordable. Took my vehicle in for brakes and rotors today, couldn't be more pleased with their service. Not to mention that I was in and out in less then 45 min. Highly recommend for all your vehicles needs and services. Thank you all so much!!