Evergreen Auto Service Center

Thushara Rodrigo

★☆☆☆☆

Edited 5 months ago

They charged me $137 for a vehicle inspection and failed it, saying I needed new tires. ( which was replaced 2 monthsago)They told me if I bought their tires, the re-inspection would be free, but if I bought tires elsewhere it would cost $33. I chose to put Michelin tires on my car at another shop for the same price they quoted me for their brand. I then had my inspection done at another shop in Frederick for $75 and passed. Very disappointed with their pricing and service — I recommend looking elsewhere for inspections.

La'Tanya Alexandre

★★★★★

9 months ago

GREAT SERVICE! GREAT EXPERIENCE! GREAT PEOPLE! I was very nervous when my check engine light came on there were only 3 places in Frederick that could service my car and the first 2 I called didn’t seem too well versed in customer service. Then I called Evergreen, and spoke with Dan who was very knowledgeable and friendly over the phone. Upon my arrival I walked into a clean and welcoming environment of friendly staff members and was immediately greeted with a smile. Everyone seemed very happy to do their jobs it was AMAZING! I received the free 15 minute diagnostic test and although it couldn’t find the issue and I had to pay a bit more for additional testing to resolve the issue the pricing was affordable and there were even flexible payment options available if needed. Dan explained things very thoroughly. They did not try to sell me unneeded services they clearly just wanted to help. The additional testing needed was lengthy so Evergreen provided a lift service home. Thank you so much for the ride home and the enjoyable experience Dan and Giovanni! You’ve definitely made a new customer!

Don Ryder

★★★★★

7 months ago

Evergreen Auto Service provided excellent service in performing my oil change and installing new breaks and rotors. The entire staff was professional and courteous and explained in full detail why my breaks needed to be replaced. I was very pleased in my cars performance and I felt safe on my 1000 mile trip the following day. Best, Don Ryder

Serge saa lapnet

★★★★★

2 weeks ago

The team , especially Dan took into consideration my concerns and questions, and gave me professional expert answers.The issue diagnosed was fixed properly. Great customer service overall .Thank you !

Aayesha Alvi

★★★★★

4 months ago

SUCH an amazing experience. Out of this world customer service! I had my inspection done and the whole process was seamless, start to finish! Such a great group of people. Grateful to have found them as I just moved to the area. Definitely recommend them 10/10

Christian Unger

★☆☆☆☆

5 months ago

Went here to get my car inspected. They failed it for tint and brake pads. Wanted over 1,000 dollars to take off the tint and change the brake pads. Told me it was the 4 side windows that needed tint removed. I obviously did these things myself instead. I brought the car back, they failed it again. Said I was also supposed to take the tint off the rear windshield, and declined to let me simply borrow a razor blade to do it in the parking lot real quick. After going outside and using my pocket knife I was able to finally rip it off and get it passed. Thats not even where my complaint lies. About a week later I went to get tires. Evergreen had JUST taken my tires off and put them back on. The tire guy comes into the office and says to me “who put your tires on last?” I said Evergreen. He said well they owe you a lug nut stud. They MASSIVELY over torqued it and the lug nut stud is now ruined. I said is that something that needs to be immediately fixed? He said no not immediately but you should get it fixed. Car was then in the shop (not at evergreen after all that obviously) for a good month. They did some test driving. After I get it back the car literally feels like its bagged with hydraulics and I am hitting switches going down the road. So, clearly the lug nut stud is quickly becoming something that DOES in fact need to be fixed immediately. After texting evergreen back about this upon receiving a message offering to do the work they recommended I texted them back and told them what happened. They offered me a free oil change. While a free oil change is great and all, thats simply not what the car needs right now. It needs the lug nut stud. That they broke. Just googled how much this is gonna cost me last night……TWO HUNDRED DOLLARS for my car. So now I am paying 200 dollars for this. Also had an argument with their mechanic over the tint thing just before he went inside to put my tires back on. Not saying this was intentional……but it does not look fantastic. Pretty disappointing to say the least.

Felecia Dumas

★★★★★

a month ago

I have recently brought my vehicle into Evergreen for an oil change and state inspection. They were all so kind, very knowledgeable, with outstanding customer service. I definitely recommend this place for any vehicle repairs!

Devon

★★★★★

3 months ago

Evergreen saved our day! We purchased a new truck and needed a state inspection and they took us in right away. The staff was incredibly friendly and they also helped us find a tag and title business so we could skip the dreaded MVA trip. Good customer service is always appreciated, thank you Evergreen!

Jim Vance

★★★★★

2 months ago

Customer service is outstanding, they are thorough and explain everything! They truly do make you feel like family. It’s hard to find a trustworthy service for your car, but this is it! I won’t go anywhere else! Thank you!

Brian Peterson

★★★★★

2 weeks ago

Everyone was super professional. Car repairs are going to cost what they are going to cost, but they were very honest and did quality work! I believe I found my new mechanic.

Alecsandra Bezilla

★★★★★

5 months ago

I came to Evergreen after running the gambit with my dealership shop, another Ford dealership shop, and an independent local shop, all of which could not properly diagnose my car overheating and pulling a code. I was about ready to throw in the towel and trade in my car when I decided to try Evergreen based on my in-laws recommending them after a good experience. I thought, what have I got to lose? No one else seems to be able yo figure out whats wrong. I called the shop expecting to have a wait or need to make an appointment later in the week, but surprisingly, they were able to take my car same day! I explained i wouldnt have a ride home after dropping my car off and they said No Problem- they offer a shuttle type service to get you to and from the shop, and even offered a loaner car for free. Wow. Already 10 steps ahead of all the other shops in terms of accommodations. So I dropped my car off and immediately I get updates from the nice app they use- pictures of my car (parts to replace, damage etc) was attached and clear for me to see..no more guessing and taking a shops word for what they are seeing under my hood and car...now I can see what they're seeing. Very cool! They were able to diagnose within the DAY what other shops spent many more hours trying to do and by the first day I had a game plan - what to fix and prices and time estimates. Extremely transparent and convenient (why aren't other shops investing in these softwares? Really a game changer). The work was done quickly and efficiently and I got my car back sooner than I expected and problem fixed! I had them work on my car several months later when I had another issue and same story. .quick, kind, and good quality work. You can tell this is a local, community based business by how Dan and all the others in the shop treat customers and their cars. They do care about serving the Frederick area and not rushing, but providing High quality results. Finally... I found a shop i can rely on. That tells me the truth ( as a woman ive often felt taken advantage of or not told the whole story at other shops because im a woman), keeps it real and let's me make decisions without pressure. No extraneous unnecessary sales add ons and the like. I recommend this shop since it'll be my go to from now on.

Wyatt Frank

★★★★★

a month ago

I needed a pretty simple fix to pass emission test, a O2 sensor that “failed” by veip. I called evergreen next day got in dropped off hour later they call said on there scans nothing failed. Didn’t charge me anything for it, or there time, took it back to veip. It passes. Evergreen could have went ahead and changed the O2 sensor anyway and charged me parts n labor n called it a day but they didn’t. And that there tells you the level of honesty and respect they have for there customer. Awesome service!!!!

T J

★★★★★

4 months ago

Wonderful experience! Evergreen team went out of their way to help with my vehicle inspection and needed repairs. So friendly and customer/focused. Was able to get same day repair. Once diagnosed, they ordered the necessary part for delivery within a few hours, offered loaner car during the repair, and had it all completed SAME DAY! And cleanest and most comfortable waiting room I’ve ever waited in! I’ll be back for sure!

La'Tanya Alexandre

★★★★★

2 months ago

As always Evergreen is always prepared to take care of my truck. I love these guys. I moved out of state and still bring my truck to them for work. You cannot beat the honesty and sincere commitment to provide great service. Thank you again Dan and Michael I’ll see you next time! ♥️♥️♥️💯

Jenna LoveJoy

★★★★★

3 months ago

I'm so glad I found Evergreen Service Center. I came in for an oil change last year, and because the staff was so helpful, the price was competitive, service was fast and professional, I decided to return a year later for my 100k maintenance and new tires. The fact that they didn't try to push any unnecessary work on me, won me over. My service advisor Dan went above and beyond my expectations and kept constant communication for 2 weeks before we decided to get the work done. Not only did I feel heard and valued as a customer, Dan was incredibly responsive and respectful throughout the entire process. On the day of my appointment I wasn't feeling well, so they sent drivers to pick up and drop off my vehicle. Overall the quality of work and customer care is unmatched. It's refreshing to find a place where you can be confident of their honesty and affordability. I will definitely be a repeat customer and recommend them to everyone!

cee-dee Cleaning

★★★★★

4 months ago

I used Evergreen for the first time this week and I’m very pleased with everyone I had contact with. From the minute I entered the office until the time I left, they were very professional and totally up with me on what my car deeded. They took me to the shop and showed me what the problem was and made sure I wanted to continue with the repair. I feel they were honest and reasonable with the repairs. Evergreen will be my go to repair shop moving forward.

Bernie McCutcheon

★★★★★

a month ago

I purchased a 2011 Mini Countryman Cooper S All4 (I name Stealie as I’m a Grateful Dead fan aka Deadhead) out of state and needed to get a Maryland State Inspection. Sadly little Stealie didn’t pass the first inspection. Stealie has a passenger side marker light that was broken and I had Rare, David Bowie and Star Wars vinyl stickers on the back side windows. Evergreen could get the part next day and have the sticker pealed with using a heat gun to help listen the adhesive and possibly save the stickers as they had successfully did for me, which was phenomenal and also fixed the part and had me past inspection the very next day. Best one stop shop to get Stealie back out and on the road and in reach of Stealie’s permanent tags.