Valley Auto Body

Donald Murvine

★★★★★

9 years ago

Have to give it five stars, every time I go in I get outstanding service. They do great work.

Alvin Ames

★★★★★

Edited 3 years ago

They Do Really Great Work On Your Auto Claim!!

Frank W

★★★★★

12 years ago

They did great work on my Toyota T-100. I need to get my Camry fixed and I'm planning on taking it there.

Don Bruhn

★☆☆☆☆

3 years ago

I must say I have dealt with a lot of businesses and this is one I will never go back to or recommend My dad was rear ended in his dodge 2500 It took out his bumper and tow hitch They ordered the wrong hitch the first time, then upon him picking his truck up he noticed they put the the wrong one on again His hitch is one used to tie down his camper, but Steve kept telling him they were not available I went ahead and sent him some I found online as he instructed me to do and then he fails to respond or communicate A week before my dad needs to use his truck and camper I get ahold of Steve again and let him know that my dad will be needing his truck with the correct hitch in order to tie down his camper He proceeds to tell me now that he’s gotta get ahold of the adjuster and see if they will pay for the correct one If they would’ve got the right one in the first place my dad wouldn’t be in this situation Not to mention Steve was Very rude on the phone I wouldn’t recommend these guys to anyone

gary knauer

★★★★★

4 years ago

Steve and his team are excellent. His team does fantastic work and Steve’s customer service and knowledge on working with insurance company’s is unbelievable. Wouldn’t take my car anywhere else.

antman

★★★★★

6 years ago

To Steve Larson and team there at Valley Auto body. What a fantastic and professional job done there fixing my 2019 Toyota Rav4 Hybrid. All I can say is WOW! The car looks great! Thanks!

Jan Kilpatrick

★★★☆☆

3 years ago

I took my car in for an insurance claim. My passenger door had been backed into. I got my car back and noticed greasy fingerprints on my visor and grab bar. The back seat had a row of rust like lines across it. I called back and told them about them. I had to take my car back for them to finish some trim work. I was told they would clean it then. My car was dropped off and I called to remind them of the stains. She stated that the were "addressing" the problem. When I picked up my car I noticed my visor and grab bar were clean, so I left. I stopped for groceries and opened my back door and the rusty looking marks are still across the seat. I had cleaned my car the day before I initially took it in. I had a couple marks but not those. I am not looking for a detail job I would like them to clean up the mess they made.

Tim Roberts

★☆☆☆☆

2 years ago

Completely rude workers. My girlfriend went in for her first accident and being clueless with how insurance works she went in asking for a estimate which the insurance company asked for the day prior. They then started treating her like she was a moron and talked down to her about things she knew nothing of and was only following what the insurance agent told her. I'd highly recommend any other shop.

Patrick Graham

★★★★★

7 years ago

The folks at Valley Auto Body helped shepherd me through the sometimes bewildering process of getting my rear-ended Toyota Prius repaired. They dealt with the insurance company after my initial claim, they repaired it to "new" condition, and they kept in touch with me throughout the process. Great service...always with a smile. Five stars!

Alexandria Marler-chandler

★☆☆☆☆

4 years ago

My car came in from my insurance to cover damages , I just got my car back two weeks ago and now my car randomly is over heating and the coolant is full , super depressing and upsetting. When my cars been here months for work and when I get it back I’m still having issues with it ? What’s the point in paying so much money if I can’t even use my car because the job wasn’t done correctly . Horrible feeling being stuck again!!! And having to open yet another insurance claim !! Don’t waste your time or money here .

Linda Prier

★★★★★

8 years ago

Dear Valley Auto Body, Thank you for the great work you did replacing the antenna assembly on my Toyota Tacoma. Unfortunately, the girl at the car wash broke it when attempting to unscrew it. I took my truck to two independent repair shops; one shop said they couldn’t fix it; the second one ordered an after- market antenna assembly, but after it hadn’t arrived in seven days, called to find out the parts place was unable to locate one. Next I went to Toyota; they had my car for two hours and then called to say that they too, were unable to complete a repair and recommended you. You got the job done quickly; your shuttle service was excellent, and I was happily surprised to find my truck cleaned inside and out and looking like new. And the price was about half of what the Toyota dealership had quoted. Thank you for your great service and knowledgeable staff. Sincerely, Linda Prier, Yakima

Karen Onica

★★★★★

a year ago

The staff is always very professional, polite & knowledgeable. We have used Valley Auto Body for over 30 years, we have been 100% satisfied with the quality of work. Thank you Valley Auto Body

Erick Hernandez

★☆☆☆☆

2 years ago

This shop was "recommended" since they do "great work", but my car was in an accident back in March and went in from my insurance to cover damages. It has been a little less than 3 months with no movement, we called and sent email after email (they told us they never got our emails but after a couple calls replied to our emails a day later) with no update, since a part is on "back order". We called and they told us that they thought we would be getting the part they needed, we told them that is their job. Why should be looking since they are being paid to do the job. We insisted on even getting after market parts just so we can get our vehicle back. We are still waiting for them to return us our vehicle. This place is a joke, do not go here, go somewhere else for better customer service and faster deliverability.

Chris Maxwell

★☆☆☆☆

2 years ago

This was the worst customer service I have ever received. They had my vehicle for 3 weeks and did a very incomplete job, disregard everything I told them. I feel like my insurance company got ripped off as well as me. I immediately drove to the Honda dealership where I will now have to get everything redone and pay out of pocket. Do not bring you car to this place unless you don't need your car for weeks and want excuse after excuse. If I could give a negative rating I would.

Tina Wardell

★☆☆☆☆

3 years ago

I purchased my 2019 Nissan Pathfinder in 2021 in new condition with only 4K miles on it. This vehicle, like all my vehicles is kept in immaculate condition. I needed to have some warranty bodywork done And since there was no authorize Nissan body shops in the Yakima area, Valley Auto body agreed to do the work under warranty. It required the roof panel to be replaced. The body shop had my vehicle approximately a month and a half. When I got my vehicle back on a Friday afternoon and with a quick overlook looked fine. Over the weekend my husband and I began finding scratches, buffer burns & residue and touch up paint all over the side panels of the vehicle. On Monday morning my husband took it back to review with the body shop manager Steve. As my husband was reviewing with Steve, Steve became very defensive and rude saying that the vehicle had a great deal of wear and tear that they were trying to fix. Despite informing Steve we had photos taken by a 3rd party body shop only a couple days prior to going into his shop, showing there was absolutely no scratches or damages on this car whatsoever. My husband has over 60 years experience as a body man/manager and 25 years as an auto insurance appraiser He definitely knew the damages we were seeing were caused by improperly covering/protecting the panels that were not being repaired. This resulted in dozens of vertical scratches all over the sides of the car. The shop tried to buff, poorly at that, and add touch up paint all over my new car! There was now a hole in the headliner which they denied, scratches all over the interior panels were parts were laid, car was filthy since it had sat in their dirt lot in back for weeks, etc. there were multiple delays , several excuses why wasn’t completed when promised. The damages go on and on to the tune of over $9000 our insurance company is now having to pay to repair these damages. Even our insurance company and the new body shop are in awe of what they are seeing. My husband contacted the owner of Valley auto body to see if matter could be addressed/resolved and was rudely treated in a three minute phone conversation that he is just going to just believe his body shop manager. Not even professional enough to arrange a meeting or inspection of vehicle to review our concerns. I would not recommend this body shop to anybody! They were very unprofessional in all aspects of this experience.

Wizard of Lizards

★☆☆☆☆

a year ago

Nope nope nope. Go somewhere else. Insurance sent my vehicle here for a vandalism claim (hole drilled in gas tank), pretty standard repair. Got my vehicle back with a physically broken cruise control switch, steering wheel controls don't work anymore, radio loses power and air conditioning randomly turns on and off and loses power. I had a simple issue that needed to be fixed and my truck came back more damaged than when they picked it up. They then refused to fix the damages so now I have to file another vandalism claim and pay another deductible because of their negligence and refusal to address the damages they caused. Just... go somewhere else it's not worth it.

Katie Winter

★☆☆☆☆

10 months ago

This place is no longer what it used to be. They can’t find a part even that has been in Yakima for over a week and apparently never makes it to a delivery truck? And they can’t find out why? They give you the run around and blame who they have to order parts from and are apparently now ordering used parts not just after market so half will come in damaged if you have them repair your car. Doesn’t matter if you have no car and can’t get to work and barely find an option so you can get to work to pay your bills. They just say things should be on and they’ll get it done as soon as they can. Find someone else to repair your car!