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About Business
Valley Auto Body is a leading Car Repair specialist serving the Yakima, WA, Yakima area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 3.8/5 rating from 29 verified reviews, their reputation precedes them. As a locally-owned business in Yakima, WA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Yakima, WA.
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Google Reviews
Katie Winter
★☆☆☆☆ This place is no longer what it used to be. They can’t find a part even that has been in Yakima for over a week and apparently never makes it to a delivery truck? And they can’t find out why? They give you the run around and blame who they have to order parts from and are apparently now ordering used parts not just after market so half will come in damaged if you have them repair your car. Doesn’t matter if you have no car and can’t get to work and barely find an option so you can get to work to pay your bills. They just say things should be on and they’ll get it done as soon as they can. Find someone else to repair your car!
Wizard of Lizards
★☆☆☆☆ Nope nope nope. Go somewhere else. Insurance sent my vehicle here for a vandalism claim (hole drilled in gas tank), pretty standard repair. Got my vehicle back with a physically broken cruise control switch, steering wheel controls don't work anymore, radio loses power and air conditioning randomly turns on and off and loses power. I had a simple issue that needed to be fixed and my truck came back more damaged than when they picked it up. They then refused to fix the damages so now I have to file another vandalism claim and pay another deductible because of their negligence and refusal to address the damages they caused. Just... go somewhere else it's not worth it.
Tina Wardell
★☆☆☆☆ I purchased my 2019 Nissan Pathfinder in 2021 in new condition with only 4K miles on it. This vehicle, like all my vehicles is kept in immaculate condition. I needed to have some warranty bodywork done And since there was no authorize Nissan body shops in the Yakima area, Valley Auto body agreed to do the work under warranty. It required the roof panel to be replaced. The body shop had my vehicle approximately a month and a half. When I got my vehicle back on a Friday afternoon and with a quick overlook looked fine. Over the weekend my husband and I began finding scratches, buffer burns & residue and touch up paint all over the side panels of the vehicle. On Monday morning my husband took it back to review with the body shop manager Steve. As my husband was reviewing with Steve, Steve became very defensive and rude saying that the vehicle had a great deal of wear and tear that they were trying to fix. Despite informing Steve we had photos taken by a 3rd party body shop only a couple days prior to going into his shop, showing there was absolutely no scratches or damages on this car whatsoever. My husband has over 60 years experience as a body man/manager and 25 years as an auto insurance appraiser He definitely knew the damages we were seeing were caused by improperly covering/protecting the panels that were not being repaired. This resulted in dozens of vertical scratches all over the sides of the car. The shop tried to buff, poorly at that, and add touch up paint all over my new car! There was now a hole in the headliner which they denied, scratches all over the interior panels were parts were laid, car was filthy since it had sat in their dirt lot in back for weeks, etc. there were multiple delays , several excuses why wasn’t completed when promised. The damages go on and on to the tune of over $9000 our insurance company is now having to pay to repair these damages. Even our insurance company and the new body shop are in awe of what they are seeing. My husband contacted the owner of Valley auto body to see if matter could be addressed/resolved and was rudely treated in a three minute phone conversation that he is just going to just believe his body shop manager. Not even professional enough to arrange a meeting or inspection of vehicle to review our concerns. I would not recommend this body shop to anybody! They were very unprofessional in all aspects of this experience.
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