Valvoline Instant Oil Change

Neo Trujillo

★★★★★

a year ago

Quick, courteous and professional service. Good place to get your wheels vehicle maintenance done here!

Chuck Myers

★★★★★

4 months ago

fast, friendly and helped my wife get a bulb changed as well.

Juan Santoyo

★☆☆☆☆

8 months ago

Came in for a simple oil change and left disappointed. When I got home, I checked my vehicle oil level was low, windshield washer fluid wasn’t filled, and coolant was still low. They clearly didn’t inspect anything, just focused on upselling extras I didn’t need. Worst part? I even tipped $20 each thinking they were doing a thorough job. Total scam. I don’t recommend this place at all

Javann Bryant

★★★★★

6 months ago

Excellent service & great oil change. Top notch staff that ensures all your engine's fluids are where they need to be.

Janice Ledbetter

★★★★★

7 months ago

They opened the store early to accommodate me. Chris and Aaron provided excellent customer service with a smile. They were quick and efficient. I will definitely be recommending this location to my friends and will be returning myself. Thank you, guys!

Bee P

★☆☆☆☆

8 months ago

Negligence, Evasion, and Engine Failure — Valvoline’s Disgraceful Mishandling Has Cost Us Thousands I am writing this review not only as a deeply frustrated customer but as a father whose son has just been taken advantage of by a corporation that clearly believes it can operate with impunity. Several months ago, my son took his vehicle to Valvoline for a standard oil change. What he received instead was catastrophic negligence: their technicians failed to fill the engine with oil — a basic and critical part of the service. This oversight initially resulted in a $300 repair bill. We chalked it up to human error, hoping that would be the end of it. It wasn’t. The damage worsened, and the engine has now completely failed. The new cost? $3,000 — all because Valvoline didn’t do their job. After submitting a formal complaint, I was contacted by a district manager who admitted that the video footage had no usable audio. And despite this glaring gap in evidence, he still concluded that there was “nothing he could do.” No accountability. No effort to make things right. Just deflection and corporate double-speak. This isn’t just a story about a failed oil change — this is about a young man who works for a nonprofit, devoting his time to rescuing animals and giving back to the community. He’s not some entitled customer — he’s someone trying to make the world a better place. And yet, here we are: another honest, hard-working family steamrolled by a multi-million-dollar company that thinks it can deny, deflect, and walk away without consequence. Valvoline’s conduct is not just negligent — it is ethically bankrupt. They expect us — the regular, working people — to absorb the cost of their failure while they hide behind policy and a lack of audio footage. How convenient. But I don’t know about you — I’ve had enough. I’m not letting this go. I’ve already filed a small claims case and am now pursuing a class action lawsuit. I’ve connected with three others who’ve experienced similar issues with Valvoline: incomplete oil fills, skipped steps, and zero accountability. If you’ve had a similar experience, I urge you to contact me. We will not be ignored. Valvoline: You’ve underestimated the people you claim to serve. This is no longer about just one engine — it’s about justice, integrity, and making sure corporations like yours don’t get to ruin lives and walk away like nothing happened. You failed us. And we’re not staying silent.

Anthony Todaro

★★★★★

7 months ago

I came in today for a North Carolina Vehicle Safety Inspection for mine and my wife's cars and the team got everything taken care of in record time. Shout out to Victor, John and Chris for their excellent and friendly service!

Cheryl Pearson

★★★★★

5 months ago

They were nice they had well manners they were very professional and friendly and they checked everything I want be going to anyone but them!

Kari McCaw

★★★★★

5 months ago

My headlight hasn't been fixed in months despite multiple attempts. Thankfully Aaron and the hickory staff do a fabulous job! It's working again! <3

M Janovsky

★★★★★

3 weeks ago

Victor was amazing! He was patient, kind, and walked me through everything! Give this man a raise!

Dim Foggy Headlights

★★★★★

4 months ago

Absolutely amazing service I thought it was at a NASCAR pit stop. Fantastic job by the entire team led by assistant manager Jonathan. I will definitely be back!

Tey Sessor

★★★★★

a month ago

They do a great job. They took the time out and talked with my two little girls. Maybe the time there enjoyable for everyone. Thank you.

Deanna Howard

★★★★★

5 months ago

I travel around and these young fellas are always so nice and pleasant!! Always with the yes ma’am and smiles which is why I wait to come to this location. I appreciate that he offered services that my car needed at this age of my Lexus if I wanted to hear about it.

Joseph DeLuca

★★★★★

5 months ago

I was guided into the bay within 2 minutes of parking outside the store. The whole process took around 15-20 minutes start to finish. The employees were extremely friendly and helpful; they didn't try to upsell me on anything my car did not need and recommended I seek transmission service at a transmission shop. Would definitely come to this location again.

Tina Newell

★★★★★

a month ago

The manager Channing took the time to explain everything to me. She was extremely professional and the team working with her had me in and out of there in no time. I'm going to make this my Valvoline location!

Darlene Lowman

★★★★★

2 months ago

Chris greeted me and was very friendly and respectful. Great personality! Chris explained everything to me exceptionally well. Everyone was very fast and efficient! I was extremely pleased with my oil change and the price was right!

Brittany

★☆☆☆☆

2 months ago

I would like to warn others so you don’t end up in the same situation I ended up in. In September of last year I got an oil change from this location in Hickory. The next day I went to Greenville NC for the day. The entire way there and back I could smell a faint burning smell. The next couple days I noticed my driveway had oil spots all over it. We checked the oil and there wasn’t even a drop in there. We called the location and they told us they got in a box of faulty oil filters and to come back. We first picked up some oil to get there and by the time we got there it was already empty. (7 miles away). I reached out to customer service because of the situation and they had me send pictures of my driveway. The manager or district manager called me and said he would give me three free oil changes (which I have no desire for) I told him if anything happens to my car I’m going to reach back out and he said “absolutely”.. two weeks later I went on a trip to universal. On the way there my car made a huge snapping noise and automatically shut off. I had to get a tow and a rental. I had it towed to the dealership and it was around 800 for it to get repaired. (They said the belt had been submerged in oil) I have reached out multiple times and no one is responding to me. This cheap oil change ended up costing me over a thousand dollars not to mention my driveway and the overall inconvenience. Valvoline you need to make this right…