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About Business
Valvoline Instant Oil Change is a highly-reputable Car Repair service provider based in Charlotte, NC. Valvoline Instant Oil Change covers all facets of the Car Repair industry, with a focus on Oil change service, Auto air conditioning service, Car battery store. With over 447 reviews and an average rating of 4.1/5, Valvoline Instant Oil Change is a trusted name in the industry. Their presence in Charlotte, NC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Ty Grinter
★☆☆☆☆ I’ve been a Valvoline customer for over 20yrs. I moved to Charlotte and continued their services. I will no longer be a customer of Valvoline any longer!! My last oil change, my windshield wiper fluid went empty before my next oil change. Tells me they never changed it. Here it is my next oil change 11/22/25 and there was 4 , yes 4 workers underneath my hood knocking and bumping trying to get my cap off , they tell me they don’t have the right size tool for it to be removed ( smh) red flag #1. So, soon as I am able to leave, my truck is louder than usual. When I press on gas, it a rumble and that has never done that and it smells like something is leaking underneath! All the new crew are young young guys and the service is much different now! My truck drives different, has a louder rumble when I accelerate and I can no longer trust Valvoline on South Blvd any longer!!!! Not to mention the preventative maintenance reminder sticker was written in black marker, can not tell the mileage numbers, just a poor experience!
Justin Bell (JB)
★★★★★ As soon as I arrived, the team came up to my car an introduced themselves. I asked if they did state inspections as well as oil changes and they said yes. They explained to me where to put my car for these services, where to put my previous car registration, etc. Very kind and thorough and then showed me where I could wait for the services. Service was quick, staff was polite, conversational and technically proficient. They discussed my air filters and updates/recommended maintenance. Got me out quick, explained my bill and explained the state inspection documentation. Top notch service and customer service.
Derek VanderWeg
★☆☆☆☆ I've been to this location twice, the first time I did not have any issues and the process was smooth. However, the second time they did not properly tighten my drain plug and my car lost almost all of its oil. After about a month after my oil change (drive my car very infrequently) my low oil light came on. I saw oil on the ground and it clearly leaking from the drain plug. I was unable to get ahold of the shop directly (wrong phone number on the invoice) and had to get ahold of customer service. The lady put in a claim for me and told me someone would call and potentially have to come look at my vehicle. After waiting most of the day I was able to get ahold of the shop directly and talk to the manager. He was nice and explained I could come in and he would check it out and replace the oil. Problem is my car currently has no oil and I have no way of getting oil except from Amazon. So I had to order some, hand tighten my drain plug and drive back to the shop. Now when I arrived at the shop I explained the situation to the tech, who's name I can't remember, but was very nice and apologized that this happened and would take a look at my car. They immediately noticed the drain plug was not tight. I told them I added several quarts of oil (that was also sitting in the seat beside me) and they seemed perplexed when the dip stick was reading full, so I explained again that I filled it up just to drive down here. They didn't change the oil, top it off, or show me how full it was and said I was good to go. Then I had to wait for the manager to come back (they said he was across the street or something?) He asked how he could help (as if he doesn't know) and I explained that I was curious about getting refunded for purchasing additional oil just to be able to come back. He very passive aggressively asked if I had my claim number, receipt, and my name. Then said "I have not received your claim yet, and will call you when I do" with a condescending smile. No further explanation as to the process, no apology for almost ruining my engine, or offer for a discount on the next oil change. Needless to say I won't be back here. Valvoline customer service is terrible... If I hadn't been able to reach out to the shop directly, I'd still be waiting for someone to call me and figure out what to do. If I actually needed my car for work I'd be absolutely hosed waiting for someone to actually take action at Valvoline.
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