Van Hyundai Service

JerrDale

★☆☆☆☆

2 years ago

AVOID THIS DEALERSHIP BECAUSE YOU WILL NEVER GET SERVICE IN A TIMELY MANNER! ! ! I have lived just less than 10 minutes away from this dealer for 3 years now. THREE different times I have tried to get my car in for service, and each time was told it would be 3 weeks before they could get me in. Most recent was the software upgrade recall notice I received. The day before my appointment, they called to reschedule for another 2 weeks out. What kind of service facility are you running here Van Hyundai??? Talk about incompetence. The service manager needs to be replaced if he can't get his shop in order.

Aiden Song

★☆☆☆☆

2 years ago

Avoid this dealership service department at all costs, if you can. I went to this dealership service for an engine recall. Nobody would pick up their phones. Not the front, not the advisor, nobody. They will not even return your call after you leave a voice-mail. One time I did get through (the call went through dealership -> service dept -> advisor, who I called multiple times just before I got through the dealership), they told me the repairs would be finished by that day (Friday) or the next day at the latest (Saturday). Of course nobody contacts me so I call them on Saturday (multiple times with no luck). Had to take the same route of front -> service dept, and I get a "I will take a message to give to their partner because the original advisor is out for the day, who will contact you". Nobody ever did so I call back (because I need my car and they never seem to have loaners looking at the reviews), and they literally hang up on me. I stopped going to this location because they broke my window (?!!) last time. I only went because all the other dealership services were booked out for a month. It was my mistake for giving them another chance.

Pamela White

★☆☆☆☆

Edited a year ago

Service advisor was nice. The amount of items they said were wrong with my 2yr old car were false. They said the front radar was out and would not file it under warranty because it was fully broke. funny thing is, i took it to a place for a second opinion and it was not fully broke it just needed recalibration. They also said the sub frame was bent and needed to be replaced, funny this is i took it to get a second opinion and nothing was bent. they also said the under carriage cover was missing, which meant they never replaced it the last time they worked on the car but yet still wanted to charge me to replace it. So the $7k estimate that they said was wrong with my car turned out to be less than $1k at the second opinion shop. Be very careful of this place, they will take advantage of you and won’t turn anything in on warranty when it is clearly a warranty issue. Heck even Hyundai told them to turn it in on warranty and they told them they weren’t going to do it. Calibration is under warranty, for the record!

Janai Sherrell

★☆☆☆☆

a year ago

Scheduled an appointment for 8:30/ Saturday; today. Arrived and was advised my advisor was no longer with Van. Was provided a business card by a rep named Bryce and advised I needed to call in Monday for availability to see if a mechanic will be available then for a diagnostic. Completely wasted my time and still haven’t got what I needed done! Needing to get car fixed asap due to sticker expiring soon.

Jonathan Ball

★★★★☆

8 months ago

They lack communication and certainly take their time, but I did get a free engine due to some type of recall. My car was very well past its warranty. Nice facility.

Mike Williams

★☆☆☆☆

11 months ago

What began as a simple warranty repair at Van Hyundai quickly became a frustrating experience, marked by high-cost and questionable service recommendations. We brought our vehicle in for an engine replacement under warranty. While the engine itself was covered, we were encouraged to pay out-of-pocket for additional services, like belts and hoses, which we agreed to. However, the service team also recommended several overpriced and unnecessary items. For example, they suggested replacing the rear brake pads and rotors, even though these had been replaced less than six months ago. They also quoted $164.69 to replace the hood struts, more than double what other shops quoted. Additionally, we were quoted $135 to replace a cabin air filter, a $23 part that requires no tools and can be accessed simply by opening the glove box. After the engine was installed, we were told there was a "hard shift" and were urged to replace the transmission for $4,388.01, an issue we had never experienced before and haven't since. We also had a minor issue with a headlight connector that could have been fixed with a $10 part plus labor, but we were quoted $1,604.20 to replace the entire headlight assembly. After picking up the car, the new belts we paid for began to squeal, something that hadn’t occurred with the old belt. When we contacted the service department, they denied the issue was related to their work and instead quoted another $1,170.04 for a different repair. To put this into perspective: shortly after the visit, we received an email from Carfax (courtesy of Van Hyundai) estimating our car’s value at $2,240. Yet, they had recommended services totaling $10,768.38. Many of the recommended services were unnecessary, overpriced, or recently completed. Their service advisors seemed more focused on upselling than addressing the vehicle’s actual needs. It was clear they were pressuring customers who aren’t mechanically savvy into overpriced, inflated service packages, which felt predatory and dishonest. I recommend going to a different repair shop. The inflated pricing and unnecessary services here make it clear that there are better, more honest options available.

Dale Smith

★☆☆☆☆

a month ago

They “Fixed” my car. Took them four days to do it. I get it home, the next day it would start, again. Avoid if at all possible.

Brandon Palmer

★★★★★

4 years ago

Per Google, they open at 7:30a on Saturdays. I arrived at 8:00a. Approaching from the south on the I-35 service road, I turned right on Vandergriff (just before the address) and then made a left. There are directions painted on the south side of the building that lead to you to the Service Entrance on the the north end of the building. Note: There may be a lot of cars parked everywhere, but just park in line behind them. Your car will be moved later. Once inside, I was greeted and assisted by a lovely lady named Alexis. She had amazing customer service that left a positive impact on my entire experience. After filling out information about my car, I sat for a few minutes to be called my one of the guys in the glass offices. The one I met with wasn't very personable, but he was professional enough and I could tell that he was knowledgeable. I ended up having to leave my car for several hours as they were packed. It's probably better to call in advance and make an appointment. I tried to do so through their website, but the interface was malfunctioning. Once my requested service was complete, I got a phone call mentioning about $500 worth of additional work they found upon inspection and could also knock out for me. I declined most of the offer without feeling pressured. They close at 3pm on Saturdays. No one greeted me when I came to pick up. I went to the big window another nice lady helped me there. I didn't catch her name, but she was efficient and very polite as well. Overall, it was a good experience and I'd be willing to work with them again- calling to make an appointment next time.

Stephen Northrup

★☆☆☆☆

a year ago

Unfortunately my service did not end well. At first everything went great when I found out that my 2017 Santa Fe was eligible for a new engine through a recall which by the way I was never notified of. Then I was told I would also need a new transmission which was $3,600 of unexpected cost. I accepted it because I was getting a new engine and my 2017 Santa Fe should last me many more years to come. I called and notified Christian about my after market remote start I had installed and he checked with the technician and they said it shouldn't be a problem and still work after installing the new engine. When I picked up my car I tested it out with Christian and it didn't work. He told me they couldn't fix it themselves and take it to CarToys and let him know what they say. So I took it up there and they had to reconnect it and charged me $186, another repair cost I wasn't planning on. I called Christian to see how to go about getting reimbursed for the remote start being disconnected from your technicians, he said he talked to his manager and they wouldn't reimburse me because they didn't know about it at the beginning. I think they would of seen it when installing the engine or if not at least stand behind their work and make it right for something they did. I just spent $3,600 up there which I believe $1,500 of that was in labor so I wouldn't think reimbursing $186 would hurt the dealership. Disappointing ending. Would of been happy overall if I was reimbursed for something your technicians did. I didn't disconnect my remote start myself it was done by you guys.

Marissa Douglass

★★★★★

11 months ago

I have been dealing with some shuddering issues when starting my 2018 Tucson and occasionally jerking when accelerating quickly. I finally called and spoke to JD, who was very knowledgeable and gave me an accurate description of what he thought was probably wrong while on the phone. For reference, I got all 4 brakes fixed/replaced at a brakes shop by my apartment in August and have been frustrated because they are still squealing even after taking them back in to that shop for it to be addressed. That shop told me it was probably dust from them working on my car and to take it through a car wash….. 😒 JD was able to give me a probable explanation of why they were squealing (didn’t use OEM parts as requested) so that I can go back to that brakes shop with the correct knowledge to have them make it right. (This is above and beyond customer service in my opinion considering I told JD I wanted to get it fixed under the one year warranty at the shop that did them). I called on Wednesday, got an appointment on Friday morning and my entire car was assessed within that day. I was able to get a cracked axle boot fixed under warranty and they let me know of a few other things that would help with my issues such as spark plug replacement and getting my engine system cleaned. I got my car back on the following Tuesday. Overall 10/10 experience and I have learned my lesson using other shops that are not Hyundai! If I have problems again I will be back and will call JD!

S Tesfazghi

★★★★★

10 months ago

I know I reviewed them before, but I can't stop to show my appreciation and trust for them. My service advisor, Bryce, is trustworthy for me. Thank you. The fact that they send me videos of the issues of what they see is a plus but I would trusted their words anyway because in the past before they did the video thing anything they have advised me to do I have done, and my car never gives me problems and it's driven by my 22 yrs old to school and work, so it's always on the road. I had check engine light on due to distance I took it to the local garage against my better judgment, sure enough 2 weeks later, the check engine light came on. Of course, I called Bryce, they are peace of mind for me being a woman. Thank you, guys.

Mike A

★★★★★

6 months ago

Joe was awesome. He’s the best sales guy ever. He helped me with issues on my vehicle that was not even his department that handles these issues. Thank you very much. Keep up the great work.

Inja Yi

★☆☆☆☆

a year ago

I had appointment at 10:30 on Friday 12/27 for my car since we got recall letter. Recall was to change the starter kit. At first I was told it would take 2-3 hours then they said 4-5 hours and asked me to go home and come back when I get call from them after it is done. My son came to pick me up and I waited in his home. Then they called me at 2 pm and said the car isn’t going to be ready because they have to order the part so it will be ready by Saturday. They knew reason for the recall and the appointment was made on 12/24, and they don’t have the new starter kit to install. They did not know they didn’t have the part when I first took the car?? I called them the next day around 4 pm and was told that it wasn’t ready still but the mechanic had been working on it all day. I asked for rental car but was rejected. I called them today, Monday, and was told it will be ready at 3 pm. I went to pick it up around 2:45 pm. They said “I don’t have the car yet but I told you it would be ready at 3 pm.” They said they would check on it if I wait in the lounge area. My car was finally ready around 3:15 pm. They offered no apology or any explanation of what happened and why it took 3 days for starter kit replacement. When I checked with other mechanics, it takes maximum 5-6 hours for my kind of car. They should have prepared for the part when they got my appointment since all the information was given to them online. Or they should let me know when I first took my car on Friday that the part needed to be ordered and to bring back the car when they get the part. They simply didn’t care about my time and inconvenience this hold up costed me. I had to depend on other people for transportation since they kept my car for 3 days. I couldn’t get any other Hyundai dealer service place since they were booked for till February, and I didn’t want to risk anything with recall being starter kit. I made big mistake when I took this shop because of their availability. I don’t recommend this service center. Worst service I ever had in my life.

taj noorani

★☆☆☆☆

a month ago

I have recall on my palisade and every time i try to schedule they said they dont have parts available. This is safety concern for me and my family. Reporting them to state attorney general.

Zethora SevenOne

★★★★★

5 months ago

Their schedules are so flexible and the staff is friendly and helpful. Going in for my second maintence check and oil change. I drive 29 miles each time just to get my car serviced at Van Hyundai. That says it all.

Sevara Tyrrell

★★★★★

2 months ago

Christine and Vince were absolutely amazing! Christine got my tire patched and serviced even in this massive ice storm. They have the best service with a smile. I love this place. ❤️

Lea

★☆☆☆☆

2 months ago

Getting my 2026 Palisade serviced at this dealership was truly one of the worst and most stressful experiences. I first spoke to Bryce, who was originally very accommodated in getting my car in due to cylinder misfires and crank fast position issues. As I am from out of town, Bryce was very insistent that they would “take care of us” and assured me that they were the “fastest Hyundai dealership in the area.” However, as the next 2 days progressed, the communication was terrible. At 9am, I spoke to Bryce, who informed me that they figured out it was a sensor issue due to low oil and would soon do an oil change. The next FOUR hours, I was left on hold for over 30 minutes multiple times for the simplest of questions, and even hung up on over 6 times. Finally, I was able to speak to Bryce, who informed me that they were “very busy” and repeated what I had heard at 9am. He then said they would get the oil changed in the next 2 hours. I understand experiencing a rush and getting busy; however, their poor time management is not a credible excuse for the terrible communication and disrespect I experienced. Thankfully, I received a text 10 minutes before the two hours were up. We were required to fill up the loaner car tank of gas, which we discovered was not full when we received it. When we arrived at the dealership, no one said hello or welcomed us in. Bryce was very curt and did not have a welcoming demeanor. Overall, I would not recommend this dealership for service or sales; it is evident that they do not value their customers and are comfortable with providing unclear communication and making false promises.