Victory Lane Quick Oil Change (Ann Arbor, W. Stadium Blvd)

Colin J

★★☆☆☆

5 months ago

The visit was pleasant, but at the end I was asked for my personal information as part of checkout. I asked if it would be used for any marketing purposes, and I was told no, and that it’s only used in case of warranty issues and that they need to reach out to me. Within 30 minutes of me coming home, I was both emailed and texted for marketing purposes. Really disappointed that this company has my personal information now for who knows what purposes.

Ellen Molony

★★★★★

a month ago

Good experience today from Solomon and Andrew and ? Very personable associates who performed the oil change and etc. flawlessly. Thanks 🙏

Christa Fisher

★★★★★

3 months ago

Thank you for your service. You guided me right in with no waiting. You were very kind and pleasant to talk with and recommended only what my old car needed. I have been here before a few times but I think this was the nicest time. Thank you for all.

Lynn Liston

★★★★★

6 months ago

As always I was treated courteously and promptly. The team worked together to get me in and out for an oil change and tire rotation, consulted on any suggestions, and made helpful suggestions, did not try to sell products not needed. It's always a good experience here, where the team is knowledgeable and treats you like a valued customer.

Sharon Gold-Steinberg

★★★☆☆

6 months ago

Kind and attentive care. Yet, I was disappointed at the end of the service when the new sticker indicated I should return in 3000 miles despite the technician’s eventual acknowledgment that the manufacturer of my vehicle recommends oil changes at 7000 miles. I would’ve appreciated them telling me that before I spent an unnecessary $100 on this oil change. Seems like a deceptive practice of the company.

jessica o'neill

★☆☆☆☆

a month ago

Sent my teenager to get an oil change and, despite me telling him not to get additional services, he was conned into spending more on unnecessary services. My fault but they definitely took advantage of him.

Traci Dean

★★★★★

10 months ago

Gordon and the guys were super nice and very thorough, didn’t take long either. I brought them a vehicle that I had just purchased for an oil change. They checked everything, changed a dirty air filter and replaced a reverse light that I would never have know was out, if they hadn’t been so thorough. I will always take my vehicles to them for an oil change etc. They do good, honest work! That’s hard to come by these days!

Yeimy Garcia

★☆☆☆☆

7 months ago

Worst customer service I’ve ever experienced. I came in for a simple oil change, and by the end, they were trying to reinstall a part inside my car that they had just ripped off. When I pointed it out, I was met with a condescending attitude. Women, if you don’t want to be talked down to or made to feel like you know nothing about cars, do yourself a favor and avoid this place.

Morgan Fitzsimons

★★★★★

9 months ago

Efficient and friendly customer service! Thorough light inspection upon entering and excellent communication throughout my oil change. It was well over 100 degrees all day today and the three men who changed my oil 10 mins before they closed tonight were kind, helpful and provided excellent customer service. I’m not going anywhere else!

Christine Taft

★★★★★

7 months ago

Quick, efficient, detail oriented - great experience and 10/10 would recommend! They changed oil, air cabin filter, checked tire pressure, washed windshield, offered a few add ons and even took a look at a heat shield rattle for me!

J

★★★★★

7 years ago

These people really know their stuff and went out of their way to give me great service! They got my oil changed quickly and courteously and gave me other free services besides, including a tire inflation checkup and other maintenance checks. The young lady who did my maintenance checks was very honest, she showed me each part of my car that she was servicing and worked with total transparency. I'd like to give a special shoutout to Tray and Tessa, both of them were very helpful and personable. Would definitely get my oil changed here again!

Rob Immekus

★★★★★

a year ago

Honestly the guys who work here are great. I bring my 260k+ piece of crap in all the time, and they check everything on it every single time. They are not pushy, and as someone who works in auto service I have never felt like they try to take advantage in anyway. Pay these guys more because it's hard to find good people like this these days. Efficient, quick, thorough.

Kathleen Alfonso

★★★★★

a year ago

I experienced 5 star service in just how capable the technicians were that worked on my car. I not only got an efficient and quick oil change. But I got a tire rotation quickly done and when they found my the inner filter in my dashboard was quite dirty and the chamber was full of leaves. They got a vacuum and took additional unexpected time to vacuum it out and make sure the fan was able to run smoothly. They were servicing another customer at the same time and still got me done very quickly. I will definitely keep using them.

Cassandra Ormiston

★★★★★

a month ago

I always choose victory Lane for service. But the guys there are also wonderful about answering any question I might have about my car. Andrew, the manager was most welcoming today and the team did a good job, checking my tires all the fluids in my car and giving it a general check up. I appreciate victory Lane.

Jeanette Beck

★★★★★

a month ago

I needed a lightbulb replaced For a turn signal. The clerks are always very helpful at replacing my lightbulb that keeps going out! Very friendly, very nice very Professional! I’ve gone to this oil, change place through the years and have never had any issues with them!

Matt Schonfeld

★★★★★

3 weeks ago

New Manager, Andrew, is incredibly knowledgeable, informative and helpful in providing the best direction to proceed for my car’s care. Will absolutely return to this location because of him.

Donna Southwick

★★★★★

4 months ago

I was able to get right in, which was really nice. The guys working on my car were personable, explained everything, asked lots of questions and made recommendations. When I declined certain things, there was no high pressure pushiness. Really just an enjoyable experience!