Reviews
Anthony Morris
Sally and the whole team were very courteous and punctual. It’s a blessing to have good people looking over the well being of my vehicle and great communication to keep the owners well informed.
★★★★★ 2 months ago
Jon Chatelain
Sally did an excellent job staying in communication and providing updates. The workmanship and price were what I would expect. I will continue to utilize Bill Luke for my services Thank you Sally!
★★★★★ 4 months ago
Taren Miller Jr
Very professional and welcoming. Explained everything in detail. Lounge is nice! To be a little bit more kid friendly I recommend and small corner with car toy track. Helps keep them busy while waiting. But everyone was fantastic.
★★★★★ 2 months ago
BF ADS Team BREAKTHRU BEV
Sally at the service Center was so quick to help, communicate and make the process as painless as possible! Their paint work on my jeep grand Cherokee made it look brand new, too. Thanks for your help team!
★★★★★ 2 months ago
Rebeca Fuller
I recently had an oil change and alignment done at Bill Luke San Tan service department. Unfortunately, I found the service provider to be less than friendly. My main concern arose the day after the service when I discovered a moderate oil leak in my car. This is the second time I’ve experienced this issue, which forced me to rearrange my work schedule. I recommend that others check their oil filters and inspect under their cars before leaving the service department to avoid similar problems.
★★☆☆☆ a month ago
R Sanchez
I had a great experience here. They were friendly and fast. From the time I pulled up I was greeted and take care of. Absolutely felt like VIP service. Sally was so helpful and kept us up to date on progress.
★★★★★ a year ago
Kristen Kennedy
Jeff was so helpful and informative when needing maintenance services for my car. My experience was excellent. They provide a clean, quiet workspace to wait and prioritize communication.
★★★★★ a month ago
jim barnes
I have been a very satisfied customer of Bill Luke of San Tan since purchasing my 2022 Lexus RX 350. I selected the Gila Coat package at time of purchase and could not be happier with product and its application.Sally Kuhlman is the professional who checks me in for each appointment and advises on status towards completion as well as value added services available to me. She is knowledgeable, personable and extremely competent in all that she does. She is a true asset to the Bill Luke organization. I have only complements for your organization/staff at every level.
★★★★★ Edited 3 months ago
k p
Easy to schedule an appointment ovwr the phone. Upon my appointment, I was greeted by Jeff. After waiting in the lobby I was informed certain work was needed and fortunately, still covered by my warranty. Jeff advised of a plan of action ensuring they would get the parts in a timely manner and offered a Rental vehicle. Jeff kept me updated every step on the way including reaching out when my car was ready the same day! Thank you, Jeff, for your great work in customer service!
★★★★★ 4 months ago
T Edgerton
As with any dealership, prices will always be a thing. I scheduled this appointment the week before and I was in and out quickly on the day of the service. Advisor Jeff Jerde was extremely helpful and was able to get an expensive issue covered by the manufacturer. It was much appreciated.
★★★★★ Edited a month ago
TJ Lawrence
I absolutely love coming to this place. They have been nothing sort of phenomenal and Beatrice is always a pleasure to work with. The communication is top-notch, and I never felt blindsided by anything. I will continue to bring our Wagoneer here and I intend to start taking my Duramax here as well
★★★★★ a month ago
James Burkardt
Absolutely great service. Jeff was more than accommodating to me every time I had interactions with him. I was greeted immediately by Brad and he wrote up the ticket for Jeff as he was busy with another customer. This was absolutely amazing. The way your team worked together was incredible. Thank you so much for the excellent experience at your dealership
★★★★★ 4 months ago
Oscar Garcia
Great service from a great team! Sally is always so friendly and knowledgeable. She walked me through all the recommendations and was not pushy. Definitely recommend!
★★★★★ 2 weeks ago
Carlee Cate
Sally was awesome!!! Allowed us to leave our car after hours and pick it up after hours! Times that worked for us! Love it when something is covered by warranty and no charge, especially on our kids car. They had to order parts and it came in and was completed much sooner than expected! Seamless process
★★★★★ 4 months ago
Benjamin Lacy
I just had a wonderful experience getting my vehicle serviced. Staff is friendly and inviting. Helped me every step through the process of getting some extended warranty work performed. I had purchased an extended warranty when I purchased my vehicle at Bill Luke Santan and was unsure how it worked. It was great having the vanishing deductible. I didn’t have to pay a cent. Also received a rental car for a couple days through the service contract while my vehicle was being repaired. Thanks Lucy and the entire service staff for getting vehicle fixed up and making the entire process painless Great Job! 👏🏻
★★★★★ a year ago
Cynthia Chancellor
Toke my car into Bill Luke Service - Front end didn’t feel right and after replacing a few parts, 4 new tires, an alignment and a brake fluid flush, she feels awesome!! The cost was very fairly priced and Brad toke his time to explain what they were seeing and which repairs he felt we should focus on. I also like that he educated me to possible future repairs. I plan on going back - Such a better service with very comparative pricing - Even the new Tires cost less then Discount Tires and Big O!! Thanks Bill Luke
★★★★★ 4 months ago
Julie Woolsey
Sally went above and beyond to make sure our experience went smoothly! Keeping us informed along the way…everything done in a timely matter…multiple issues dealt with in one visit…helping with recall issues…it was fabulous!! I have had horrible experiences at other dealerships so was fun shy but Sally regained my hope in service managers! Thank you so much for your help !!
★★★★★ 2 months ago
Thomas Stalberger
Sally Kulhman did an incredible job for me and my VW Atlas during the past week (a couple visits). Sally totally understands the importance of meeting Customer needs, and certainly made sure that all items I requested were completed. She also went over and above to fix, replace, or repair several items I had not mentioned, and along with the complete detailing my Atlas looks brand new. She also picked out a great set of tires for me and my SUV is driving smoother and more comfortable. I hope that Bill Luke Auto fully understands you have an amazing team member. Sally listens to her customers and takes care of their needs. This has been my first visit to your Service Operation and now I know who to call for future maintenance and repair. Thanks for listening. Tom Stalberger
★★★★★ 4 months ago
Carol Pagan
Brought our vehicle in and Jeff took great care of us. An appointment was made for the work to be done after he made sure the parts time needed would be available. We were very happy with the service Jeff provided.
★★★★★ 2 weeks ago
Abraham
I recently had my vehicle serviced here and couldn’t be happier with the experience. The staff was professional and very attentive throughout the entire process. Everything was clearly explained, and any unexpected findings were communicated right away along with the best course of action. Even though this location is a bit far from me, the level of service and professionalism makes it absolutely worth the drive.
★★★★★ a month ago
