VIP Service Center at Bill Luke Santan

Kristen Kennedy

★★★★★

2 months ago

Jeff was so helpful and informative when needing maintenance services for my car. My experience was excellent. They provide a clean, quiet workspace to wait and prioritize communication.

jim barnes

★★★★★

Edited 3 months ago

I have been a very satisfied customer of Bill Luke of San Tan since purchasing my 2022 Lexus RX 350. I selected the Gila Coat package at time of purchase and could not be happier with product and its application.Sally Kuhlman is the professional who checks me in for each appointment and advises on status towards completion as well as value added services available to me. She is knowledgeable, personable and extremely competent in all that she does. She is a true asset to the Bill Luke organization. I have only complements for your organization/staff at every level.

k p

★★★★★

4 months ago

Easy to schedule an appointment ovwr the phone. Upon my appointment, I was greeted by Jeff. After waiting in the lobby I was informed certain work was needed and fortunately, still covered by my warranty. Jeff advised of a plan of action ensuring they would get the parts in a timely manner and offered a Rental vehicle. Jeff kept me updated every step on the way including reaching out when my car was ready the same day! Thank you, Jeff, for your great work in customer service!

T Edgerton

★★★★★

Edited 2 months ago

As with any dealership, prices will always be a thing. I scheduled this appointment the week before and I was in and out quickly on the day of the service. Advisor Jeff Jerde was extremely helpful and was able to get an expensive issue covered by the manufacturer. It was much appreciated.

TJ Lawrence

★★★★★

2 months ago

I absolutely love coming to this place. They have been nothing sort of phenomenal and Beatrice is always a pleasure to work with. The communication is top-notch, and I never felt blindsided by anything. I will continue to bring our Wagoneer here and I intend to start taking my Duramax here as well

James Burkardt

★★★★★

4 months ago

Absolutely great service. Jeff was more than accommodating to me every time I had interactions with him. I was greeted immediately by Brad and he wrote up the ticket for Jeff as he was busy with another customer. This was absolutely amazing. The way your team worked together was incredible. Thank you so much for the excellent experience at your dealership

Benjamin Lacy

★★★★★

a year ago

I just had a wonderful experience getting my vehicle serviced. Staff is friendly and inviting. Helped me every step through the process of getting some extended warranty work performed. I had purchased an extended warranty when I purchased my vehicle at Bill Luke Santan and was unsure how it worked. It was great having the vanishing deductible. I didn’t have to pay a cent. Also received a rental car for a couple days through the service contract while my vehicle was being repaired. Thanks Lucy and the entire service staff for getting vehicle fixed up and making the entire process painless Great Job! 👏🏻

Cynthia Chancellor

★★★★★

5 months ago

Toke my car into Bill Luke Service - Front end didn’t feel right and after replacing a few parts, 4 new tires, an alignment and a brake fluid flush, she feels awesome!! The cost was very fairly priced and Brad toke his time to explain what they were seeing and which repairs he felt we should focus on. I also like that he educated me to possible future repairs. I plan on going back - Such a better service with very comparative pricing - Even the new Tires cost less then Discount Tires and Big O!! Thanks Bill Luke

Carol Pagan

★★★★★

a month ago

Brought our vehicle in and Jeff took great care of us. An appointment was made for the work to be done after he made sure the parts time needed would be available. We were very happy with the service Jeff provided.

Julie Woolsey

★★★★★

2 months ago

Sally went above and beyond to make sure our experience went smoothly! Keeping us informed along the way…everything done in a timely matter…multiple issues dealt with in one visit…helping with recall issues…it was fabulous!! I have had horrible experiences at other dealerships so was fun shy but Sally regained my hope in service managers! Thank you so much for your help !!

Maria Pfeifer

★★★★★

a month ago

I had a positive experience getting my Yukon serviced yesterday. Jeff was very cordial and helpful! I also appreciated the courtesy shuttle to pick up my car.

Thomas Stalberger

★★★★★

5 months ago

Sally Kulhman did an incredible job for me and my VW Atlas during the past week (a couple visits). Sally totally understands the importance of meeting Customer needs, and certainly made sure that all items I requested were completed. She also went over and above to fix, replace, or repair several items I had not mentioned, and along with the complete detailing my Atlas looks brand new. She also picked out a great set of tires for me and my SUV is driving smoother and more comfortable. I hope that Bill Luke Auto fully understands you have an amazing team member. Sally listens to her customers and takes care of their needs. This has been my first visit to your Service Operation and now I know who to call for future maintenance and repair. Thanks for listening. Tom Stalberger

Abraham

★★★★★

2 months ago

I recently had my vehicle serviced here and couldn’t be happier with the experience. The staff was professional and very attentive throughout the entire process. Everything was clearly explained, and any unexpected findings were communicated right away along with the best course of action. Even though this location is a bit far from me, the level of service and professionalism makes it absolutely worth the drive.

Carrie Drost

★★★★★

3 weeks ago

This service center was terrific. Jeff was the service advisor and I appreciated his candor. This was the first time I was here and the service tech did a video of what he found that needed repair as well as what was good. The repairs needed were listed in order of importance - from critical to recommended but could wait.

Drew Gibson

★★☆☆☆

3 weeks ago

Francisco , The sales person I worked with over at Bill Luke dealership on Camelback was fantastic and when he knew I was looking for color and options, be referred me to Bill Luke San Tan, Where they had a car on the lot that met my requirements. My experience with San was quite upsetting. The manager, LaShaun Webb made it right in the end. And I don’t have any animus towards any individuals but the sales person I was working with Ed an unnamed supervisor reneged on a deal to replace a windshield on a Tahoe that had a bad chip on it. They lied to me about what they were doing to resolve it and I wasted several days dealing with the dealership that’s over an hour from my house. They even crossed out a document that I signed relative to promises made. I wrote on the document that they had promised to replace or repair windshield. The unilaterally crossed that out without my approval. The General sales manager, Lashaun Webb Add another supervisor I believe his name is Daniel did agree to replace the windshield eventually. I was not treated well and that’s quite disappointing for a dealership with a very long history. I am reluctantly posting this Google ad, but I agreed to do so on request, and I generally don’t like to leave any responses unless they’re five stars, but I’m hoping by leaving my honest feedback they will do better for the next consumers.

Michelle Palermo

★★★★★

a month ago

Sally consistently looks out for the customer, as she has for me the times I’ve brought my cars in for service. I have actually brought in cars for service that I originally purchased elsewhere. She provided multiple options and was transparent with costs. The service center does a thorough inspection and provides options. Sally was on top of contacting my warranty company and getting repairs approved that qualified. I never hesitate to work with Bill Luke SanTan, which is my favorite Bill Luke location, and their service center.

Pace Rawlins

★☆☆☆☆

3 weeks ago

Absolutely horrible experience! Very disappointed with the Service Center at Bill Luke San Tan. After purchasing a 2025 Bronco from them on Valentine’s Day, we discovered a chip on the passenger side minutes after drive of the lot of the windshield that had been hidden under a sticker that was removed just before we drove off the lot. When we brought it to their attention, we were told they would “make it right.” We took the vehicle in twice for them to repair it. During the second repair attempt, the windshield cracked further from their repair attempt while the vehicle was in their possession, and now the cracks are spreading to other areas. Despite this, they are refusing to replace the windshield and told us to go through our insurance instead. We have purchased two vehicles from this dealership in the past, but after this experience we will not be returning and will be canceling our warranty since we no longer plan to use their service center.