Orlando Auto Body - Gilbert

Addison Knutson

★★★★★

a month ago

You will not find a better body shop in the area. From the moment I started working with them, they treated me like family. They even stayed late to help me gather my belongings from my vehicle after the accident. The entire process was smooth, organized, and stress-free. What meant the most was how willing they were to help while I was injured. They carried my items and made sure I didn’t have to strain myself. During a difficult time, their professionalism and compassion truly stood out. I’m incredibly grateful for their support and highly recommend them to anyone in need of quality service and genuine care.

Lisa Spanierman

★★★★★

2 months ago

I had an outstanding experience at Orlando Auto Body in Gilbert. I called about a bent trim piece that was causing a whistling noise, and Kim encouraged me to come by right away. She was incredibly kind and professional, and the shop itself was clean and welcoming. They took my car back immediately, fixed the issue in about five minutes, and didn’t charge me a thing. This level of service and integrity is truly unheard of. I left feeling grateful and genuinely taken care of. Highly recommend.

Rosy S

★★★★★

2 months ago

Absolutely amazing service! My friend had a whistle in her tire and took her car here. They fixed the issue quickly and did it for free — no hassle, no up-charge. Friendly, professional, and honest. Highly recommend this shop to anyone who wants great work done with integrity! Thank you for restoring my faith in humanity and I will always recommend this place! A++

Carol Correnti

★★★★★

8 months ago

I was very satisfied with the work they did on my car. The staff is very nice and helpful. I would definitely use them again if I had to. If anyone needs bodywork done on your car i highly recommend this body shop.

Karen Magallanes

★★★★★

4 months ago

What an incredible experience!! Not only did they do an AMAZING job fixing the car…staff was very helpful, lots of communication throughout the repair process, the price was reasonable AND it was done quickly!! I wish we had known about Orlando’s Auto Body shop earlier. I will be using Orlando’s for ANY car repairs in the future! Enthusiastically recommend!!! Thank you!

Jenn Ackerman

★★★★★

2 years ago

I had a great experience at Orlando body! They were super helpful and were very friendly when answering my questions over the phone regarding my car, helping relieve a lot of stress through the whole process. They also made the payment process super easy as well. They did a great job on fixing my car, definitely great quality! Before and after photos :)

Clarinel Biol

★★★★★

a year ago

This is my second time having my car fixed by Orlando auto body. Both experiences had been very pleasant. The staff are really courteous and nice. They attend to my car problems with detail and care. I highly recommend them to those looking for a great body repair shop. They attached the lower grill of my Hyundai well and fast. Thank you 😊

mike s

★★★★★

2 years ago

After smashing the back of my ‘24 Super Duty, I took it to Orlando Auto Body on Williams Field—frankly, for no other reason than because it was close to my house and convenient. Knowing what I know now, I would have taken it to them even if they were on the other side of town. Every part of my experience was fantastic. Robyn and Kim got me scheduled quickly and my parts ordered right away. The techs did a great job with the repair—like it never happened. When I picked up the finished truck, it was clean inside and outside, just as I would expect from a top-notch shop. I chose to pay cash for this repair instead of running it through my insurance, and Orlando was fair and accommodating. I don’t ever want to need help from an auto body shop again—but I am sure I will. When that day comes, I would not even consider taking my vehicle someplace other than Orlando. I am only giving it 5 stars because giving 10 stars isn't an option with google reviews.

Aaron Quintana

★★★★★

a year ago

A very pleasant experience. I felt that my car was in good hands. The damaged area of my vehicle now looks even better than it did before. Everything is functioning properly. Both Kim and Robin did a great job keeping me informed every step of the way. I really appreciate the kindness and empathy they have for me. I hope never to get into another accident, but if I do, I'm taking my car here.

Suzanne Poulsen

★★★★★

5 months ago

Orlando's has done another awesome body repair job on my vehicle that got damaged when a tree fell on it. Robin & Kim (office) make the process as easy as possible whether it's dealing with insurance companies or self-pay. The communication is great during the whole process. You won't be disappointed with having Orlando Auto Body repairing your vehicle.

Cole McDonough

★★★★★

4 months ago

Had to bring my car in for some bodywork, and was not looking forward to it, but the team at Orlando made my life incredibly easy and had the car done very quickly! Very honest and stand up. I will be recommending them to all my friends and using them in the future!

Mary Choi

★★★★★

5 months ago

Orlando has been great. I had a minor accident and they did the body work. They really strive to make it convenient for the customer. They helped me quite a bit with interfacing with the insurance company. They are very friendly and helpful. I highly recommend them.

Philip Young

★★★★★

6 months ago

I had a very minor repair that I had been putting off for some time. I drive by Orlando's Gilbert location at least 3-4 times a week, so I decided to take my vehicle in for a quote. I kind of expected that since my repair was so minor, that I would likely have to come back at some later date and that they'd get to it when they could. Boy, was I ever wrong! I was treated like I was having a big job done, and that my business was the most important thing from the minute I walked in the door. The job was completed by early the next afternoon, and I received both an email and a phone call stating that my vehicle was ready to go. When I arrived, my car was parked in front of the building, alongside other cars that were ready for pick, all of which had been washed. Great customer service like that offered by Orlando Auto Body in Gilbert is very rare today. Thanks to the entire crew- job well done!!

Jasmine Russell

★★★★★

7 months ago

This is the best place for auto body work. This is 3rd time working with them and they have a lifetime customer. I needed to replace my side mirror on my car and they made sure it was the real manufacturers part and color matched appropriately. I didn't feel like they were trying to overcharge me or slap whatever on there. When I went for service the lobby was very nice, Robin the staff was so polite and made the process smooth. I was literally in and out in less than 45 minutes. The service man was very nice and went over everything. They took care of my vehicle and treated me well..This place deserves more recognition! Ps..so for the delayed post.

Mason Steill

★★★★★

a year ago

I was rear ended a couple weeks ago and had a big hole in my rear bumper. Orlando was recommended to me and I immediately chose them because they are the closest body shop to my house, just across the street. They communicated very well fixed my car in a timely manner and returned it clean. Matt was my service advisor and was extremely helpful with great customer service. I would recommend Orlando body shop to all of my friends.

Armand Relleno

★☆☆☆☆

5 months ago

My wife’s vehicle was brought in August 26th. We just received our car on Oct 23. During this whole time, we have probably received less than 5 total phone calls from this body shop, their front desk or their person assigned to me about any updates of our car and its repairs. The other party was at-fault, they didn’t work diligently with the other party insurance to start repairs. It was at least until 3-4 weeks after the initial accident that repairs were started and after we had to start a claim with our own insurance ( after continued pressure from this shop ) At payment for deductible - they told my wife 3% charge for CC payments but in person, the front desk lady was rude and insisted on 4% ***Update they ended up charging more than 4% for the CC payment, they added 11% charge on our cards*** I would not recommend this place. I will be telling my broker to not recommend this place to his customers, many of whom are neighbors of ours. Poor customer service. Poor communication updates.

Melissa Munoz

★★★★★

7 months ago

I went to the Orlando body shop in Gilbert. They were amazing ! So helpful and they kept we up to date as they dealt with my insurance. Even though my insurance company totaled my car, they helped me all through the process all the way to the end. Will definitely use them again for any damages we may have! Highly recommend!!