Walmart Auto Care Centers

Emily Music

★★☆☆☆

2 years ago

I was really happy to find out Walmart had this auto center. It’s close to my house and I really needed somewhere in this area I could trust. I had an issue with a tire light, so I called this location and was lucky enough to get a same day appointment. Everyone I spoke to was lovely, great service. The price was super reasonable and they got me in and out in about an hour. I was very happy. That is until I checked out and got my paperwork. I had emphasized multiple times I needed the fluids checked, specifically the transmission fluid. I probably said 4 times at the drop off and pick up that I needed the T fluid checked. I confirmed that the fluids had been checked. I paid, got my paperwork, went to my car and looked at the services and it said transmission fluid: declined. I went back in to ask, and the woman told me that oh sometimes they can’t check transmissions. Okay, so which is it? What did I pay for? You told me it was done, turns out it wasn’t then the story changed. I got home and decided to check on the other fluids. They were pretty much borderline empty. I’m not sure what I paid for here, but it’s the worst case scenario to be a woman who doesn’t know much about cars, and not be able to trust the auto shop you’re working with to be transparent with you. Won’t be back here since I can’t gamble on paying for services that aren’t done despite them telling me it was. Only reason this isn’t a 1 star is because they were nice and time efficient.

Morgan Crampton

★★★★★

a year ago

Patsy in the auto center on Henry is SO kind. I brought my car in to get the tires balanced and rotated, she quoted me an hour and it was done in 25 minutes. They were able to put 2 guys on the job and get it done. Thank you!

Bryan Wilton

★★★★★

a year ago

The crew at the Walmart Auto Care Center helped me out yesterday evening when we were in a serious bind. We had a flat tire on a Sunday and after a bad experience at a tire store down the road that took most of the afternoon, we were no further ahead. Once we got to Walmart, they immediately got us in, patched the tire and had us out the door in 30 minutes. If they didn’t help us, we would have been stranded as we’re from out of town and everyone else was closed. They were very kind and helpful. I only wish we would have went to Walmart first. Thank you.

Karina Ibarra

★★★★★

5 years ago

Needed all four tires replaced on my car. Was able to get in and out within 2.5 hours which was acceptable because I hadn’t made an appointment and decided to test my luck. Went shopping in the store to pass the time. Steven at the check in desk was super nice and attentive! Much better than the service I’ve ever got at Sherman.. will be coming back!

Kyle Cox (iTwitcH HD)

★☆☆☆☆

6 years ago

Have bought full set of tires here twice. The service manager here is just another degenerate unapproachable non communicating piece of work. The first time I bought tires I was completely unaware of the extra charges I would have to pay to get my vehicle back. These charges were for install, balance, new valve stems. I had no idea I would have to pay extra on top of $700 in tires. His little PDA was so scratched up you couldn't read the print saying I would be paying more for that. Second time, I bought some bf Goodrich A/T tires. Tires were great. My lugs were over torqued. Had to buy new lugs for my truck. Would never recommend this place. Buy the tires here and go somewhere else to have them mounted.

Stephanie Raymond

★★★☆☆

3 years ago

I dropped my vehicle off to have tires switched out. When I returned to pick it up, they told me they were unable to switch the tires because I had one lug nug that was rounded. The staff were all very polite and professional. However, they offer lug nut replacement so I was confused why the rounded lug nut couldn't be removed and replaced.

Samantha

★★★★★

3 years ago

I went to the Walmart on Sherman originally and the gentleman rudely turned me away and directed me to the store on Henry where they had more staff and could change it. This man lied to me, the Henry st location handled the situation so well. Even though they closed their auto center at center at 6, they still got my car in and helped. My tire couldn't hold any air and you could hear the air coming out of it. Thank you HENRY ST LOCATION FOR BEING AMAZING!

M Z

★☆☆☆☆

Edited 7 years ago

This Walmart auto shop has not called me when the work is complete on my vehicle three times I have requested to be called. I had a trouble free experience with my vehicle until bringing it to this Walmart auto center. Shortly after installing 4 new tires on my vehicle, my tire pressure warning system is telling me I have two wheels with failed TPS batteries, which happened simultaneously and immediately after Walmart installed the new tires. The mathematical chance of two of these 4 components failing on the same day over their usefully life is about 1.2 million to 1, and so far the shop hasn't taken any responsibility or action to rectify the problem, even though it happened right after they installed 4 new tires. They also left lug nut grease all over 2 of my clean rims.

Cheryl Prince

★★★★★

Edited 2 years ago

This Walmart is the best for car care. The techs are well trained and very professional. Pat is the best! I thought I needed a battery, but the techs tested it and discovered it was the starter. They also recommended a mechanic. Thanks!!

Devin Hughes

★★★★★

2 years ago

Got an oil change and was confused about the process, as in where to put my car and the workers there explained it to me. Gotta pull into the parking spots and go inside where they will drive your car inside for you while you shop. Very affordable for oil changes also.

Blinky Blink

★☆☆☆☆

a year ago

It took 2 hours to get an oil change and rotation they told me cuz they were helping with other vehicles in there which all came in after mine when they went to check me out I asked for discount they told me know they can't when I know they can because they have before and other locations for the same reason I would never recommend the Walmart off of Henry

Nichole Anteau

★★★★★

6 years ago

Always super helpful and friendly. Have had multiple oil changes, different parts installed. Once went in for an oil change and they filled all of my fluids and installed windshield wipers at no cost.

Shannon Hodges

★★★★★

6 years ago

Thought I need a whole new tire and ended up they could just patch it. Very friendly customer service. Was very pleased. Great price as well.

Kassandra Ciprion

★☆☆☆☆

5 years ago

Got my oil changed today they checked off that washer fluid was checked etc and that I declined having my car vacuumed. None were true and I paid for the high mileage with all services included. Of course no one is picking up

Zachary King

★★★★★

6 years ago

Ran over a sharp object which blew my tire on Seaway earlier this morning. Had to get new tires. Minimal wait time for service and I was out the door. Tire replacement times rival tire shops. Will be back again for future tires.

The King

★☆☆☆☆

3 years ago

Took 1.5 hours for a job they said was 30 min..supposedly busy..one worker in garage..started with on line order days ago... I'll stop for now and cool off..

Tawana Mullins

★☆☆☆☆

4 years ago

The fact that I have literally been calling the auto center for a month and no one ever picks up the phone. I can call in the morning the afternoon or evening and it’s the same thing. That is ridiculous I know ppl are short staffed and busy but it’s no way that is acceptable.