RPM Automotive

Porche Gilbert

★☆☆☆☆

Edited a year ago

Oct 2023: My alternator went out and my Dad replaced it. Brand new alternator from Auto Zone. Jan 2024: My alternator went out again. I took it to RPM and they suggested that I purchase a FORD OEM Alternator (which was twice the amount of the one from Auto Zone). They explained that they’ve worked on a number of Ford Edges and that they would recommend this specific alternator. I purchased this part from the Ford Dealership on Apple and RPM installed it. May 2024: My alternator went out again. I returned to RPM. They suggested that it may be a computer issue and advised me to have it diagnosed at a Ford Dealership. I paid $150 to the Ford Dealership for them to explain that there was no computer issue, and that the alternator connector plug was entirely corroded and one of the prongs had broken off (which lead to the alternator not charging properly and the demise of the alternator). They questioned if RPM had even disconnected the plug because it should have been obvious what the issue was. They recommended that I take the vehicle back to RPM because the service should be covered under warranty. I returned to RPM with the diagnostic paperwork from Ford and RPM gave me excuses for why I would need to pay AGAIN for them to swap out the alternator (because they failed to identify that the connector plug was corroded and not functioning) 3.5 months prior. They took ZERO accountability. The Ford Dealership specifically told me that if they had replaced the plug, that I would not be replacing the alternator for the third time in 6 MONTHS. I dropped off my car on a Wednesday evening with all of the diagnostic paperwork. The parts were not ordered until Friday evening. I called Monday a little after lunch and was told that my car would be ready before the end of the day. Around 5pm (while I was enroute to pick up my car) I received a call that my parts were JUST picked up and that the work would be completed Tuesday. The service fee was $360 + an additional $14 because I paid with a debit card. I feel taken advantage of, will not be returning, nor would I recommend them. Especially to a young lady or a woman. If I was a man there’s no way they would have felt comfortable doing this. I am truly disgusted.

Raelynn Jewison

★★★★★

a year ago

This is THE spot. I have never been to a more honest auto shop. I won’t go anywhere else while I live here in Muskegon. They care about the person on the other end and are very truthful and charge honest prices. Scott is an excellent manager!

Rachel Geoghegan

★★★★★

3 years ago

We were in Muskegon on business, and the air conditioning in our work truck went out. We were able to drop the truck off first thing in the morning, and the knowledgeable mechanics had it fixed in a matter of hours. Same-day service was EXCELLENT, the quality of the work was of the highest standard, the price was exceptionally reasonable, the guys who work there were friendly, and no time was lost on our job schedule. I highly recommend them!

Pete M.

★★★★★

2 years ago

Ok so I live in ludington Just on the way down to go out to eat. My car has had a wheel bearing issue For 2 months now. And I just haven't had a chance to get it into my mechanic shop. Just out of a random chance I called this place and they said they were gonna be able to get it in-and-out The same day. They kept their word. I would recommend this shop they are straight forward they listen to you. I'd say a very fair price. Awesome place I will go back again.

Cheryl Carmona

★★★★★

3 years ago

Our car wouldn’t start while on vacation. I called Todd and asked if he could look at it that day if I had it towed and he was able to fit me right in. Had the starter replaced within 3 hours of drop off while we were at Michigan adventure! My husband Ubered over and within minutes had paid and was on his way. Everyone was so friendly and very professional. Would definitely do business again.

Nicole Clarkson

★★★★★

2 years ago

This place is absolutely amazing!!! They did everything to keep the cost down and keep it within my budget. Even rebeaded my bad tire for free. I could not be more blessed! Thank you and will never use another mechanic! Highly highly recommended!

Eric Daniels

★★★★★

2 years ago

They were on point I was having power steering leaking issues and they replaced the line which was rusty the same day I was back on the road driving, the staff were nice and generous of over looking everywhere else to make sure there's no other problems before I leave the building. I will not go to any other shops but them only to fix my vehicle. And there prices were far enough

Razor Kerouac

★★★★☆

10 years ago

Like my new tires, and the general inspection for the other repairs I needed done. I didn't feel over sold. My repairs and tires were done the same day I dropped my car off. The food at the restaurant next door was fast, friendly and very convenient. Did I mention good?

Zachary Chandler

★★★★☆

4 months ago

Great guy seemed very nice.

FOREVER GONE NEVER FORGOTTEN

★☆☆☆☆

2 years ago

I was going to but after the unwelcoming service I received from their receptionist I don't think I'll ever even try them. I'd barely even told her what I was there for right at opening at 8am and with an attitude she replied "We're booked till next week"! Like okay lady, if you hate your job that much geez stay the fudge home. No need to spread your venom. Not good business. All it takes is one bad day to ruin a good day of hard work.

Porche Gilbert

★☆☆☆☆

a year ago

Went to Belle Tire to have my AC Recharged and was told that whomever did the work on my alternator, disconnected the AC and never reconnected it. Thank you for costing me an additional $60 after already double charging me for the alternator. You should be proud knowing that I've been suffering in the heat and have paid out MORE money, due to your lack of attention to detail and incompetence. AGAIN.

Allex Who

★★★★★

3 years ago

Visiting Muskegon area when my car began having bad engine issues. They were able to get me in right away, diagnosed a bad coil pack, was able to fix me up and had me back on the road within 2 hours. Friendly, fast, affordable. Great service!

Alicia Shank

★★★★★

4 years ago

I had such a pleasant experience. Tod at the front desk explained everything my car needed done. Call me when any plans changed. Made me feel very comfortable and welcomed. Most places treat me (personally) different because I’m a girl. I didn’t feel this way at all at RPM. They will be my go to from now on.

Sara Fillman

★★☆☆☆

4 years ago

I was a quite disappointed with this place. I have a small foreign motorhome that needed some exhaust work. I asked them to weld two pipes together where there was a crack. They charged me over $100 and when I got it home, I looked underneath and all they had done is used a $10 clamp sleeve set that I could've bought at autozone and done myself. I took it back and they said they would fix it. When I left the second time it was loud as if it was leaking exhaust. I looked underneath and saw that they had put 4 tiny welds not even sealing the whole pipe and crack. I didn't bother taking it back in. I figured it would be a waste of my time. It is a busy shop and I felt like my job wasn't big enough for them to care about me as a customer. I won't go back or recommend this place.

Charlotte Watts

★★★★★

5 years ago

The customer service I received was awesome. Mark Dewitt the owner's son and ran the front office very professional. Very nice and willing to help the people who called while I was there. He was willing to explain a couple things about tires.

Andrew Leif Nance

★☆☆☆☆

5 years ago

If you want your car to smell like you smoke 3 packs of cigarettes a day for a several weeks then this is the place for you. The work they did was well done but the price was mediocre especially when I have to clean the interior when they're done. Will not be going again.

Pamela Berger

★★★★★

4 years ago

I have been completely happy with their service. The owner and employees are very nice, super helpful and also very knowledgeable about vehicles. I have 3 including a foreign truck. They are also honest about the vehicles' issues and they are reasonable on the price of repairs. I highly recommend RPM 😊