Steve Presley

One-Star Tire Installation Experience at Walmart Auto Center I arrived for my 1 PM appointment at this Walmart Auto Center to have two tires installed. Unfortunately, what should have been a straightforward service turned into a frustrating and poorly managed experience. When I checked in, the service rep spent 15 minutes venting about the previous customer, which seemed unprofessional and wasted time. It then took an additional 45 minutes before my vehicle was even brought into the service bay. Once the technician began working on my car, he was interrupted multiple times by other staff, delaying the process further. The final interruption was particularly concerning: a young man in a Walmart uniform instructed the technician to stop working on my car to assist another customer that had just pulled up. This young man then began walking away, so I approached him to ask why he had pulled the technician away from my service. His response was, "I’m off the clock." When I questioned why he was giving orders if he wasn’t working, he added, "That man works for me." I asked for his name, but he refused, saying, "I’m not giving you my name," before getting into his car and driving off. I later found the individual’s name was Cesar from the employee photos posted in the waiting area. I reported his rude and unprofessional behavior to the manager, but based on my overall experience, I have little confidence that my complaint will be taken seriously. If you’re planning to use this tire shop, I recommend allowing yourself plenty of time because efficiency and customer service do not appear to be priorities here. Unfortunately, my experience suggests that poor management and unprofessional behavior are part of the culture at this location.
★☆☆☆☆ 4 weeks ago

Shockatic Da Goat

They messed up the battery on my 02 eclipse and the car wouldn’t start after they swapped the battery same day
★☆☆☆☆ a month ago

Rafael Vergel

★★★★★ 3 months ago

James May

Arrived at around 3:10 and pulled up at the garage. No one came out and greeted me after sitting there for 5 mins but I could see a guy talking to a woman as if he was taking down what she needed done. I got out and stood by waiting and they talked for about ten minutes on what she needed doing. Once done, he said I’ll be back and walked off. I stood there for about another 10 mins and then by this point the lane next to where my car was had two new cars arrive. A guy immediately picks up an iPad and walks over to them and he starts discussing what he would like done (which shows it’s not a pre scheduled appointment or it would be logged). I went outside and said “hey I’ve been here waiting” and the guy apologized. Another mechanic comes over and said sorry I saw you waiting but didn’t know it was to be checked in so I just looked the other way. I said no problem these things happen and he suggested I sit in my car and wait. The guy came and assisted me afterwards and apologized and he told me it would be an hour and a half. When I go inside, the guy who said he’d be back was just in there chit chatting over general topics with colleagues.. I go away for 2 hours and I’m checking the app and no update has been made. I go outside and see my car still sitting there and all the other cars that joined after me in the other lane, gone. Only because I made a complaint did they all suddenly rush to do my car. If I hadn’t said anything I would have still been waiting. They told me it would take another hour and a half minimum! Why did they tell me an hour and a half before. If I knew it was going to be longer I wouldn’t have done it. I told the guy I needed to take an important call (which I took from Walmart but did not sound good for such an important call) but his suggestion was “what’s your priority, the call or the car”. Although I believe his intention was to be a helpful suggestion, it just made me more annoyed with the fact that his solution was for me to just accept I sat there for 2 hours at this point for no reason. He also said well some cars could have had appointments. It was not even busy it was 3:30pm on a Tuesday afternoon. Another guy who helped me at the same time who got them to start working on my car immediately came back and it was even ME who said “sorry if I’m sounding like a dick but it’s been ages for no reason”. He himself even said I understand this should not have taken 2 hours and walked away. Still at this point.. no one has even said sorry. I asked to speak to a manager and the guy just looked away and said “there’s nothing I can do”. Another hour and a half goes by and it’s finally ready but I then have to wait another ten minutes because another guy is complaining about a cost he wasn’t made aware of and had to call customer service on the phone and even the customer service guy on the phone sounded like he was telling the auto center off for doing something out of process. When I finally got there 3.5 hours after I was checked in (but an additional 20 mins of me waiting to be talked to) I was just shocked that there was no “we’re really sorry about the wait” let alone any sort of “we want to make this up to you here’s 5% off” or anything. I complained again and said you haven’t even said sorry and he started going on about how “I work 4pm - 9pm I wasn’t here” and in my mind I’m thinking I don’t care what time you got here the problem happened with or without you here! He said “I don’t want you to think I don’t take this seriously so I will make sure to make a complaint to investigate this issue with the technicians”. What good does that do me? I’ve been there almost 4 hours. At this point I couldn’t even be bothered to argue anymore. I don’t blame the guy at the counter though.. I just would not have handled it the way he did and I certainly would have been 100 times more apologetic and tried to end the transaction with a way of trying to make me leave happy. I also looked at my bill when I got home and I’ve been charged an extra $32 for something that says rot.bal-life on my receipt. Why?!
★☆☆☆☆ 4 months ago

cpowife93usn

My experience always great. Dropped it off in morning, had breakfast and then shopped a little.
★★★★★ 4 months ago

Madysen Ashbaugh

got my oil changed here 2 months ago and i’ve been to 2 separate walmarts and they say they can’t do it bc they don’t have a tool for it… but did the one 2 months ago just fine. tired of wasting my time when i make an appointment , if you don’t have the equipment u should be able to let the customer know before they waste their time coming up there, keep in mind i drive a vw beetle not super common but not rare either.
★☆☆☆☆ 5 months ago

Shay Blu

Quick and simple. I love it because I can do my grocery shopping in store while my oil change etc are done in the care center. They save your information for future appointments so it’s quick and easy
★★★★☆ 10 months ago

Sheri Castro

Plugged a tire they were quick professional n great service
★★★★☆ 10 months ago

Rosa Alicea

★★★★★ 10 months ago

Timothy Rades

★★★★★ a year ago

Hugo Hernadez

No one there to help Lack knowledge
★☆☆☆☆ a year ago

David S.

Customer service sucks, they never answer the phone.
★☆☆☆☆ a year ago

Lowtek

★★★★★ a year ago

Danty Devasia

★★★★★ a year ago

Latigra Fudge

So our tire burst due to us hitting something in the road we put a spare on and came to this location in need of a tire. They were so rude and disrespectful respectful saying we needed to have an appointment as you can see this was unexpected. Ridiculous. Also, no one was there getting any work done and this was at 6:20 PM. They close at 7 PM.
★☆☆☆☆ a year ago

Rylinne Bryant

I wish I could give negative stars I bought two tires and got a rotation there about two weeks ago. My tire blew out on the highway keep in mind that the other two tires on my car are over three years old and did not blow out! Came back to get another one and get it fixed was told I would have to pay for a new one and I have been sitting in the line for an hour already and not a single car had been taken care of.
★☆☆☆☆ a year ago

ItsPuppers _

Service could be a little faster.
★★★★★ a year ago

Amraaz Ali

This place deserves 0 stars, no one ever picks the phone when you call. Customer service stinks.
★☆☆☆☆ a year ago