About Business
Will's Auto Repair -Downtown Eugene brings expert Car Repair solutions to the local community in Eugene, OR, Eugene. From Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Eugene, OR appreciate their attention to detail, leading to a consistent 4.8/5 rating from 78 reviewers. By focusing on the specific requirements of the Eugene, OR area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Eugene, OR and beyond.
Google Reviews
Fiona DeBernardi
★★★★★
3 weeks ago
Great experience. I took my Subaru Crosstrek in to him to get new spark plugs. I really appreciated how he explained all of my options, pros and cons, and price differences. When I asked if I needed to replace my coils too, he was honest and did not try to pressure me into buying anything right away. These interactions were refreshing and I will tell my friends to come to Will's. Also had speedy responses and polite employees. My subie means a lot to me so I am happy it was in the right hands!
Cherie Straw
★★★★★
2 months ago
I’m very pleased with my experience at Will’s Maxwell Auto Repair! :) I was recently referred online by 2 of Will’s customers that I know personally. I drive a 2014 Subaru Crosstrek Hybrid. When I called into schedule, Will answered the phone & was very helpful, attentive, friendly, & informative. The scheduling process was very easy. I originally just booked for a vehicle inspection (due to possible transmission issues) & an oil change. Will did a thorough inspection & gave me a run down of what was going on in only a few hours. He had to break some bad news to me- My model of car has to have the transmission replaced, which is an issue that is common with my particular car model. He educated me on the fact that Subaru may be able to help cover the costs of my transmission replacement, since this is a documented issue with my exact model. I asked Will to do an oil change still & I called up Subaru America to open a case on the transmission issue. Will did a great job inspecting my car & changing my oil. If it wasn’t for him, I wouldn’t have known that there may be a way to get financial assistance through my Subaru dealership/Subaru of America for a very expensive issue. Thank you for being so informative, & I really appreciate your excellent customer service & hard work!! Looking forward to next time! Going to refer to fam & friends! 5 Stars!
Matthew J.P.R.
★★★★★
6 months ago
I met Will through his old business partner who was my mentor when I used to be an entry level mechanic. Since I moved on from the mechanic world to pursue my university studies, I have had Will as our mechanic (for my grandpa & myself) now for four years he has serviced our vehicles and has remained a trustworthy and hardworking DUDE! Couldn’t come more highly recommended in my book!
Fra S
★★★★★
8 months ago
Will is the best mechanic. He is reliable and reasonably priced. But most importantly, he’s honest and trustworthy. He will take care of your car and not rip you off. We always choose him every time we have a problem with our VW.
Peter R
★★★★★
a year ago
I don't write reviews but my experience with Will's was outstanding and deserving of recognition. Will thoroughly explained the issue and my options. He went out of his way to save me time and money. He was altogether professional and kind. His staff even fixed my loose rear view mirror without mentioning it or charging me. Until recently I had a friend who serviced my car and I was not sure I'd be able to find a trustworthy mechanic. I am delighted to have found Will and recommend him highly.
Judy Engeldinger
★★★★★
2 years ago
I am extremely impressed by Wills auto repair. Within 3 hours of drop off I had my starter changed and car ready to pick up. Will was very professional and personable it was a pleasure to work with him. I would highly recommend him to anyone .
Gabriele H.
★★★★★
3 years ago
Will is a fantastic mechanic--no nonsense, fair prices, and a sense of humor, too. When replacing my alternator he gave me the option to replace with a new or used alternator, which is great for an older car like mine that doesn't need anything fancy (and boy have the prices of new alternators gone up!). In collaboration with a locksmith down the street he managed to fix the driver's side lock on my 93 Toyota that another mechanic had assured me couldn't be fixed. Highly recommended.
Spencer Stark
★★★★★
6 years ago
Will did a great job on both of our cars. His service was timely and very competitively priced. I really felt he was doing everything that was in my best interest: transparent with what’s wrong, what needs to be fixed, and pricing. He didn’t try and “up sell” me into doing things I didn’t need, or better yet, wasn’t comfortable with doing at the time. I do suggest Will for an easy, non intimidating, and enjoyable experience at a mechanic.
Chloe Trifilio
★★★★★
a year ago
Will was kind and responsive and he was willing to responsibly advise me on what needs to be done for bare minimum safety versus what could be done if I wanted to invest more money in my old care. My car went in with noises and came out silent the same day! I'll continue to go to Will's Auto Repair
Maddi Chatterton
★★★★★
10 months ago
I never even stepped into the building. Will talked me through all the things that could be wrong and what to do and where to go. I have never had a mechanic help me like that. He has earned a costumer for life! Thank you so much!
Drew B
★★★★★
6 years ago
Will performed an amazing job on one of our service vans that has had a history of common repair issues with this particular service van. He gave us replacement options based on the longevity of the warranty on the replacement parts. In addition, Will was very efficient in fixing the vehicle in a timely manor so my guys could be back in the van for service calls by the next day. What I like most about Will is his depth of mechanical knowledge and experience. Will is truly a mechanic's mechanic
John McLaughlin
★★★★★
3 years ago
Our daughter had sudden problems with our car while away at school. It was a stressful situation that could have gone badly. We were able to have the car towed to Will’s where they assessed the car’s needs and quickly fixed it within a couple of days. Communication couldn’t have been better and the end price was fair. In a situation where it could have gone differently, I was able to trust Will’s to be helpful and honest. Thanks for that. We’ll be back if the car ever needs a repair again.
Ely Holmes
★★★★★
a year ago
The owner has been incredibly helpful with my car, as well as open and honest with me about pricing and what my options are for each repair. Definitely recommend and will be coming back here as needed in the future!
Diane Webster
★★★★★
7 years ago
Had a great experience ! Brought in my daughters car, and Will was awesome. He first asked me what I wanted/needed to do with my car, and I’ve never been asked that - just told what I needed. He sends pictures of what’s wrong and of the progress. He explain things in layman’s terms but not like I was naive. Overall good trustworthy place .
Josue Medina
★★★★★
5 years ago
Will took care of my Jetta very quickly and conveniently communicated with me over text making the whole process smooth and painless! He explained my car’s coolant leak issue efficiently, got it taken care of perfectly and paid much less than what was quoted. Payment process was simple and convenient being able to pay with Apple Pay on my phone. I will definitely being recommending Will’s Auto Repair Shop to my friends & family and will continue to get my vehicle services done here! Thank you again for your great customer service!
Nat Thurston
★★★★★
2 years ago
So I took my car in on June 12th for a brake inspection, expecting to pay a ridiculous amount of money for new rotors. Will had me fixed up within a few hours, repairing my existing rotors instead of replacing them, which saved me, I'm sure, a considerable amount of money. He was super friendly, communicative, and explained to me exactly what I was paying for. And now for the cherry on top... Just now, today, on the 17th, I get a text to confirm my appointment with Will's Auto on Monday the 19th. Confused, I look at my email... when I booked my brake inspection, I swore I had made the appointment for the 12th. Looking at it now, I made it for the 19th by accident! When I showed up on the 12th, Will didn't even bat an eyelash. He still had me fixed up same day, despite the fact that I didn't technically even HAVE an appointment! I was already impressed by the service I received, but now I'm totally floored at how kind and professional Will was despite my mistake!
Casper Lindsey
★★★★★
2 years ago
My new 2024 Mazda CX-5 was taken care of and good as new in just a week. Will was authentic, honest, knowledgeable and kept me informed throughout the process. Thanks for getting back in traffic so fast after an accident on ice!
L. R. Ross
★★★★★
6 years ago
The owner, Will, is a no-nonsense, helpful and approachable kind of person. He explained the full issue of the timing chain to me instead of simply stating that it needed replacing and giving me a price. He also mentioned other options for my truck. I will definitely be bring other vehicles here as well as recommending this shop to others.
Elizabeth Ferguson
★★★★★
a year ago
Will is knowledgeable, professional, and transparent. Recently had a wreck and had to file our first claim with insurance. He helped us through the process and gave us great advice
Liz Marshall - Marshall Home Group
★★★★★
7 years ago
First I want to say that I am a very picky person when it comes to service my car. I like to feel safe and comfortable with the mechanic trusting that they will be reliable, honest, and offer good customer service and Will's Auto Repair did that an more. I highly recommend him to anyone. Thank you for exciting my expectations!!
