Woodhouse Cadillac Service

David Overbay

★★★★★

a year ago

A great experience at Woodhouse Cadillac. Our sales consultant Scott Carlson took extra time to answer all our questions and to cover all the details of our vehicle selection. Everyone we talked to made our visit a positive experience. Thanks Woodhouse Cadillac.

Vernon Larson

★★★★★

Edited a year ago

Bev Burgess Woodhouse Cadillac Service Advisor is my go-to person when it comes to service. She is always friendly, professional, knowledgeable and very efficient. I was in and out in quickly with a loaner Escalade after I dropped off my XT6 for an oil change and inspection. Woodhouse should use her as the model for training all of the Service advisors at all of their various locations, she is the best! Vern Larson

Thomas DiPrima

★★★★★

2 years ago

Woodhouse Cadillac is the best. Bev our service advisor is so wonderful to work with, she is ready for you when you arrive, greets you with a smile and makes sure your service experience is the perfect. Bev and the entire team at Woodhouse keep you informed during the entire service and has your car 100% ready for you when you pick it up.

Ann Kudron

★★★★★

2 years ago

Scott and Jeff and Jay were all great to work with. Made our visit comfortable and we had a little fun as well. The car they got me into was well serviced, very clean and a good buy. Buying options were discussed and made clear. i am well satisfied with my transaction.

Douglas OBrien

★★★★★

2 years ago

Although it turned out to be an expensive visit I was very pleased with the outcome. Bev Burgess, as always, kept me informed and involved during the process which involved work on the transmission on my vehicle. All personnel were courteous and the result seems to be a much improved driving time with my vehicle.

Bread for the Journey Omaha

★★★★★

2 years ago

Bev has been my contact for many years. She really cares about the customer and I trust what she tells me. Her counterpart also did a good job getting me checked in. You have a good team in the Service Department!

Shandi Hartwig

★★★★★

a year ago

Casey at Woodhouse was amazing to work with. He got me into what I was wanting in a breeze. He answered all of my questions, walked me through my new vehicle's functions, and helped me adjust it to my specific needs/wants. He even went above and beyond to put a bow on my car since I had just had a birthday. He made buying a car special for me.

Tammy

★★★★★

2 years ago

I cant say enough wonderful things. If I could give Brian in sales 6 stars I would. Everyone from sales, to finance/warranty dept.... service.... my parents went here for everything for many years and this is my first caddy. These people understand customer service. These people understand their product and they listen to their customer. Which is why most have been there many years/decades. Don't waste your time anywhere else.... seriously. I've bought vehicles before elsewhere and the experience was fine-after all when isn't getting a new ride a good day?! But these people are on another level of customer care. Thank you!!

Mom Of Boys

★★★★★

a year ago

I knew getting a Cadillac meant a great vehicle but I should have know it also meant great service. Bill was wonderful and I appreciated a beautiful loaner while my car was being worked on. Truly top notch all around! I believe Sue was the other professional in the department and she was also wonderful!

Missy Roh

★★★★★

2 years ago

The service team at Woodhouse Cadillac is amazing! Bev’s high level of professionalism mixed with her gentle kindness is what everyone company desires in an employee! She goes above and beyond to meet her customers needs! Everyone there have been great to work with! I appreciate the lobby set up as well where I wait for my oil change. I’m able to comfortably do work and there are drinks and snacks available! All the little things you do don’t go unnoticed! Great service!

Jordan Freeman

★★★★★

a year ago

Top-Notch Service! You do not feel like a number, but that they genuinely desire for you to have a favorable experience. Bev ensures a great personal experience, while the entire team also pitches in as needed. It has the feel of a high-end restaurant, where everyone ensures your satisfaction. Will be a customer for life.

DeNiSe BlAkE

★★★★★

10 months ago

When you're in need of a car, you go to Woodhouse, they are outstanding. The best one in a million car dealers that treat you with respect. No matter what the reason is Finding the right car can be an exciting journey. It's important to find a dealership that prioritizes customer satisfaction and offers a wide selection. A positive car-buying experience can make all the difference. Consider visiting dealerships with strong reputations for excellent service. Take your time and enjoy the process of finding the perfect vehicle for your needs. Also, when you need a loner car mine being a Cadillac. Boy, they do deliver on a Cadillac for my loner, brand new 2025. It is sweet, so if you're looking for a great demo car, this 2025 Cadillac Xt 5 is what you should buy. It is amazing, has all the buttons and gadgets. You need and has Bose, surround speakers, and sounds amazing. Woodhouse, you have honest truthful opinion, you ROCK and I will always buy from you. Trustworthy, honest, nice people, and they have a reputation and if they had a hundred stars, I would give it to them above and beyond. 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Tom Vo

★☆☆☆☆

6 months ago

I scheduled a 3:15 PM car check-up, but my vehicle hasn’t been inspected yet, and I was asked to leave it without any transportation arranged. I spoke with Bev, who was extremely unprofessional and informed me that rescheduling isn’t possible for another two weeks. This unacceptable customer service has convinced me to never return to this facility.

Allen Morris

★★★★★

3 years ago

My car is a fairly rare Cadillac which had to wait for parts to come in. Bev Burgess is the "BEST" service rep I've ever encountered. She kept me completely informed with updates on the repairs until my car was done. She's awesome!!! Thx!

Michael J. Dijak

★★★★★

a year ago

Super nice dealership, and a wonderful service experience. Top notch lounge with free drinks and snacks and even a putting green. Plenty of space to set up a laptop and work as well. Bill Gulley is a great service advisor.

David Fick

★★★★★

Edited a year ago

I'm very happy and impressed with the level of service that Bev Burgess provides me with on my 2012 Cadillac CTS, my 2004 Cadillac Escalade EXT and my 2004 Cadillac Escalade ESV. For 5 years she calls me with updates, instead of like other places I've experienced, having to call them for updates and shuttle service. If it's going to take an extra day, you won't be waiting and wondering if it's ready for pickup or not. She calls you. You can feel that Bev and Woodhouse Cadillac cares about their customers. Thank you for everything! I absolutely love my Cadillacs and your service.

Melvin Dodenhof

★☆☆☆☆

a month ago

Avoid this dealership. I brought my 2021 Cadillac XT5 in for a temperature gauge issue and was told it would be covered under warranty. Before even diagnosing the problem, Woodhouse said I needed a new radiator and battery. A second mechanic later confirmed neither repair was necessary (not to mention Woodhouse had previously replaced the radiator in this vehicle). Soon after, GM issued a Service Action Program Notice for this exact temperature gauge issue, and I submitted a reimbursement claim. Both Woodhouse and GM denied my claim stating the repair was done by a non GM mechanic and not for the exact part under this Special Coverage Program. If Woodhouse had properly handled the issue when I brought my vehicle in for service, I would not have needed outside repairs. I ultimately sold the vehicle rather than continue dealing with this dealership.