ShanteCreates

I had an incredibly frustrating experience with Woody’s Auto Repair Center. Before bringing my car in, I called and specifically asked if they had worked with SilverRock Warranty before. The front desk representative, Daniel, assured me they had multiple times and seemed confident they would be considered in-network. However, after holding my car for three days with no urgency to complete what should have been a straightforward repair, I was hit with an unexpected bill. Turns out, Woody’s is not in SilverRock’s network. My warranty would have covered a significant portion of my repairs if they had been upfront about their status. Instead, I was left to pay $350 on a $428 bill, while my warranty only covered $78—an amount that could have been much higher if they had been honest from the start. To make matters worse, Daniel never properly explained the final cost to me before taking my payment, which felt deceptive. It seems like they were more concerned with getting my money than ensuring I had all the information I needed to make the best financial decision. I feel taken advantage of and extremely disappointed in the lack of transparency. If you have a warranty, double-check everything yourself before trusting them, because they clearly don’t prioritize customer awareness or financial fairness. I won’t be returning.
★☆☆☆☆ 5 days ago

Jeremy Goding

Mitch was easy to work with. The diagnostic link they sent me was very detailed with documentation I think this is a great feature that helps you see anything wrong with your car.
★★★★★ 2 weeks ago

LeeAnn S

Mitchelle at Uptown Woodie’s provided informative, consistent and friendly service when I brought my vehicle in for tire repair. I’d recommend anyone to go there and ask for Mitchelle.
★★★★★ 2 weeks ago

Matt French

★★★★★ 3 weeks ago

Mark Vande Guchte

Horrible. Same as other reviews. 830am appt for simple tire rotation and balance. Its 4pm and still no update and when I call in it’s always “next one up”
★☆☆☆☆ 3 weeks ago

Edward Munn

Excellent experience at Woodie’s! The staff are so professional and the quality of the service is exceptional!
★★★★★ 4 weeks ago

Pratheek Koneru

Easy scheduling for car services and Quick turn around with the work. Definitely recommend these people!
★★★★★ a month ago

Mahmoud Osman

NEVER COMING BACK HERE WASTED MY TIME AND THEY FORGOT TO FIX MY CAR. Brought my car in for a simple tire leak, I came in around 12pm they said there’s cars a head if me and should get around it by 2:30. Its 5pm and they called said bring it first thing in the morning. I brought back the next day at 8am, while I went to work. Came to check back 2 hours later still no news. Came back at 12:30 they said there’s a hole in the tire and needs to be replaced and I agrees and they said they should have it done by 2:30. I came back at 5pm and checked in with the front desk and he said my car was in “complete” status and then we checked and realized they forgot to change the tire!!! T I immediately left Don’t recommend this place to anyone.
★☆☆☆☆ a month ago

Catie Beth Bishop

Daniel and his team were a great help with auto work I needed done on my Mercedes Benz. About a year ago, I was charged over $600 at another shop only for an oil change. I really wanted to find somewhere that wouldn’t screw me over and I found Woodie’s and Daniel uptown. They did my oil change, air filter and new brake pads and I feel confident did not screw me over since I’m a female needing automotive help. Thanks Daniel and the Woodie’s team!
★★★★★ 2 months ago

Rosalyn Hart

The staff and technicians are so professional and knowledgeable. The manager Stew is amazing. He made sure expectations were set and communicated everything that needed to be done with my vehicle was completed in a timely fashion.
★★★★★ 2 months ago

Richard Lee

Multiple warning lights and conditions needed addressing and new tires. After spending $6k many warning lights still existed and the spare tire was just left out in the trunk and not put back in the well. Disappointing.
★★☆☆☆ 3 months ago

Stan Dunn

Friendly, professional, and efficient. If you are in Uptown, this place is super convenient.
★★★★★ 3 months ago

Sarah Lanier

I’ve taken my car twice. They always take care of what I need quickly. Super nice too!
★★★★★ 4 months ago