Zimbrick Hyundai West Service Center

Lucas Wiscons

★★★★★

a year ago

I've never had a bad experience with service. Sometimes the waits to get in can be pretty long, but they do make time and space for serious problems. The issue with wait times is also not specific to this dealership. It's a difficult time to find and train service techs. My understanding is that this issue is in the process of resolving itself, but it's taking a while because it takes a long time to train techs, especially given the complexity of new vehicles. This review, however, is prompted by my recent interaction with Tony Taylor. He really came through for me. In February, I scheduled an appointment in May for a repair under a Hyundai TSB. As it turns out, the service advisor who scheduled that appointment made a mistake and did not order the parts needed to do the TSB repair. This would not have been a huge issue, I could have come back at a later time, but I explained to Tony that I am about to move to another state. The nearest Ioniq certified service center to my new location will be about 3 hours away. Tony got the part ordered immediately, got me in for the repair that same week, and even arranged a loaner vehicle. I was, of course, initially frustrated by the miscommunication with the service in February, but Tony really came through. Zimbrick has a great reputation in the Madison area, and it's well deserved. It's people like Tony that build and maintain that reputation.

Matt Shapiro

★★★★☆

3 years ago

Only issue was how far out I had to schedule my appointment - 6 weeks out from when I tried to make it. Once the appointment finally arrived, things went great. I worked with Samantha, who was very helpful making sure my steering issue was covered and securing a loaner while the part shipped. They also took care of 2 recall issues I was unaware of.

Chris Sertzel

★☆☆☆☆

a year ago

Zimbrick Hyundai West- Zimbrick review (West location) I just called again today about another recall notice that I received from Hyundai, and both the East and West locations gave me exactly the same wait time- June or July before I can get my vehicle under a recall serviced so that it can safely be driven. How is that on to leaving a customer for that long driving a vehicle with a recall that involves powering off & shutting down completely e-bike your actively driving it?! I’m going to go ahead and leave a review even though I don’t do things like this- because the service scheduling tactics towards generating your dealerships revenue for maintenance versus doing recall work is clearly being bumped to the back of the line; leaving your drivers, in the meantime, unsafe to drive according to the recall. But yet with a wait at this point until June or July depending on location. ~Do you care about your car buying customers’ safety at all? ~Once you have our money, we’re no longer important? I bought a 2023 ioniq 6, and I’ve now had 3 separate instances with electrical problems- including a battery life malfunction that left me stranded a few weeks ago during negative temperatures, and now a faulty climate control system that leaves me with no heat, or cold fans blowing in my face that I can’t turn off while I sit there and freeze in my car. Zimbrick both times could not get me in for over a month because of their garage’s recall workload. When I did stop in a few weeks ago with my battery discharge issue because I was traveling by myself and in danger of being stranded again, you gave me a horrible attitude for even wanting to use your charger because you told me it wasn’t “free to the public”. I thought I was part of the Hyundai family when I bought a car from you, what happened to that? The sales person that I talked to, and your sales manager were BOTH so RUDE to me that you had me in tears for fear I was going to get stranded in cold temperatures again trying to make it back home. Me charging that day took not even 15 minutes of your time and a mere handful of precious KW to make it home safe after getting stranded two hours from home the week before with no chargers working because of subzero temperatures. SO- Either STOP selling a model of car when there is clearly serious problems due to the operating systems of these brand new fully electric vehicles, or start coming through for your clients by not leaving them hanging for weeks to get their car working again! You guys have no problems with your sales people putting customers in these cars and cashing in, but then you can’t come through for them when they really need your help- after the loan papers are signed. I have to drive 2 1/2 hours again into Milwaukee to have my car looked at after spending nearly 60K on a “state of the art” vehicle that does not deliver 1/2 of what I was promised on the sales room floor. I’m leaving a review reflecting the attitudes that I get when I call in to try to get my car in for service- because your staff clearly could care less about their coming through for their customers when it really matters. You got my money, I suppose that’s all that matters to you. If my words sound harsh, imagine spending that much money on a brand new vehicle and being left hanging repeatedly by the company who sold you the car. Blah, blah, blah- I’m sure you’ll just call me Karen and write me off because I’m long-winded and what you’ll just sum up as ridiculous. But to anybody reads this review, think twice before buying one of these cars, and think even harder about buying it from Zimbrick.

Scott McGuigan

★★★☆☆

2 years ago

I'm honestly getting really, really tired of this place. It seems like every time we go in there for service, they try to sell us more service than we need. And no matter what, DO NOT believe what they tell you about tires. A couple of years ago, they told us that my wife's car needed tires; and that the tread was down to 2/32 remaining. I looked at them, and my father-in-law looked at them and said "no way." Didn't change them. 3 months later when we took it in for another oil change, somehow all 4 tires still needed to be replaced, but they were all at 4/32 tread left. The tires GOT BETTER with 3 months of driving. Right, because that happens every day. So, either the techs don't even actually measure the tread, or they don't know HOW to measure the tread. Either way, would you trust them with your car??? It's one thing if that was an isolated incident. This summer, my wife's car is in for an oil change, and guess what? "You should probably think about new tires before the snow starts this winter." My dudes, these tires are 20,000 miles old. Even without measuring them, I can tell that they have a TON of tread left on them. Stop trying to rip off your customers. I hope nobody actually bought new tires from you when they didn't need it. The sales department has been great, though, honestly. Which is why I give Zimbrick 3 stars. But their service department? YIKES with a capital YIKES.

Jim Hannem

★★★★★

3 years ago

A great facility with a very nice area for service appointments. The service area itself is a drive-in that is well light and spotless. You are met by a service advisor who promptly gets the necessary information and directs you to the waiting area. The waiting area features comfortable chairs and TVs to pass the time. Complimentary snacks and beverages are offered. The service department was quick in performing my required service and had me on my way in less than one hour. Zimbrick Hyundai West is a nice place to work with!

Sarah Dopf

★☆☆☆☆

Edited 2 years ago

If I could give 0 stars I would. Expect any quotes you get to be an additional $100 at least when you go to pick it up for "miscellaneous" charges. My husband took our car in for a recall while I was in the hospital and we get a call from Jeff in the repair shop saying they have $2000 worth of repairs they can do to our car while it's there. We say no to everything except one item we didn't know much about that was said to be $260. My husband SPECIFICALLY asked if that $260 was including labor. Jeff said yes. We go to pick it up and ended up paying nearly $400. I also asked for a printout of all of the things he listed over the phone and the quotes in case we wanted to get the services done at their location and they didnt provide my husband with that when he went in to pay. I wonder why...

Zachary Henderson

★★★★☆

Edited 4 years ago

Update 2/4 - Roger reached out to make things right and my gas cover is all set to be installed next week. I appreciated his response and investigation into where the process broke down and hopefully they'll improve their internal processes moving forward. Re: SERVICE DEPARTMENT Just before the new year, I accidentally broke the fuel door on my 2019 Ioniq (bumped the door with my hip like an airhead while filling up). I called Zimbrick Hyundai West on 12/31 and was told the first available appointment was for 1/20, so I booked, assuming that would be the necessary amount of time for them to order the right part and get it painted in time for my repair appointment. My first warning sign should have been when the service advisor (Doug King) called me about an hour after the appointment was scheduled asking about the mirror (?) I needed replaced and if it would be out of pocket or through insurance. I returned his call and left a voicemail about an hour after he called, explaining that it was not actually the mirror at all, but the fuel door, and that I'd be paying out of pocket. I never got a call back and tried calling Doug a couple more times the following week (all of which went to voicemail), so I assumed that Zimbrick had the information they needed and everything was set for my appointment a few weeks later. Unfortunately, when I showed up for my appointment today, that was not the case - they seemed to have no record of the appointment at first; once they found the appointment, it was clear that the part had not been ordered or painted, and they would not be able to fix the fuel door as I had anticipated. There was not as much as a "sorry" or "we messed up" from Doug or the Service Director, Roger Ingalls, just a "we'll take a look and call you." So - I am now told that the right part is finally ordered and they will get in touch again once it has been received and painted. The only paperwork they were able to generate to this effect is an un-itemized credit card receipt showing $150 as a deposit for the painting of the part. I want to be hopeful that they will stay true to their word and contact me when everything is ready to go and the replacement will be completed satisfactorily with another visit, but...given how little process or care they've had so far, I'm fully anticipating needing to spend my own time chasing down the parts department and project managing the service in order to get my fuel door fixed. After this experience, I will be looking elsewhere for service in the future. Doug and Roger were both very nice and friendly, but I'm really concerned how little "the left hand knows what the right hand is doing" between appointment scheduling, parts, and service at Zimbrick Hyundai West.

O'Keith Payne

★★★☆☆

4 years ago

This dealership leaves a lot to be desired, in my opinion. Customer service is mediocre. Never purchased a vehicle here because they didn't want to do the deal. Ended up getting a great deal on the same make/model, elsewhere. Service is terrible. Barely any loaner vehicles(a benefit of doing dealership service). You as the customer won't feel "taken care of". Might as well go to Midas or some place. If there were another Genesis dealership in my immediate area, I would definitely do business with them instead.

miguel Sutherland

★★★★★

a year ago

Cheryl would do her best to give you the best experience. I know my English is not the best but she pays attention and would have everything explained to you so clear mo matter how complex it could be. She can come up with the best fit for you. Thanks Cheryl!

Randy Knoche

★☆☆☆☆

2 years ago

Next available date for service on the 2023 Hyundai that I purchased last year was 13 weeks out. Zimbrick East was still bad at 6 weeks out. Why are they selling vehicles if they don’t have the capacity to service them? Hyundai should pull at least one of the Zimbrick dealerships in Dane County and make them deal with the consequences of competition The dealer in Janesville was apologetic about not getting me in until the following week.

Leslie Kappes

★★★★★

6 years ago

Outstanding! Zimbrick auto repair was outstanding in their customer service. I thought they went above and beyond in communication and service. Ryan was my contact person and quite frankly it was the best service experience I have ever received from any auto repair place ever! Thank you!

Dan Wuchina

★★★★★

4 years ago

Salesperson Phil Liautaud made everything so smooth and took care to make all went perfectly. Also Roy Finn salesman was also involved to make the 1 hour was the easiest car buying experience I've ever had.

Kevin

★★☆☆☆

4 years ago

super slow service, seems like they only care about selling other services that aren't needed like they tried to sell me two light bulbs at 15.36 a piece for a bad wire I just told them about during a recall fix. come on people get your act together.

Kate McKay

★★★★★

2 years ago

Went in for a weird issue with my door that was under warranty. I showed up a bit early and they were able to see my right away, fixed the issue, and were friendly!

Peter Steinhofer

★★☆☆☆

6 years ago

Zimbrick Service Advisors are very poor in returning calls. Can't truly give a Star Rating. Have had the same ongoing problem with a car for 6 weeks nearing 7 weeks. Hopefully this last time for repairs will be the last for this problem.

Keith Steger

★★★★☆

6 years ago

Zimbrick Hyundai West serviced my 2019 Hyundai Sonata today and was done 30 minutes early. The dealership is very nice and comfortable while waiting for your vehicles service. Also free coffee and snacks.

Philbo Baggins

★★★★★

4 years ago

I went in for warranty work on my 2012 Veloster. The techs were super nice, and they even washed the car!