A & R Auto Care

Latonya Evans

★★★★★

a year ago

I have been going to A&R for 3 years now Mr.Richard is a very honest man as well as his employees i had my cars fully service there reasonable & fair prices

shirley kitchen

★☆☆☆☆

2 years ago

Took my car there to be fixed. Cause a friend recommended them. They were very unprofessional and seem like they were doing too many task at once.. Wasn't happy with the service I received. My car only made it to my house and it's not been running since. So now I'm going to put back in another shop for more repairs. I have an interlock device on my car. This mechanic didn't follow proper instructions to work on the vehicle. He cost me money for volition that Wasn't my fault. I won't bring my business to this mechanic.

Antoine Wingard

★★★★★

a year ago

The guys at this shop are awesome. At a time when its hard to find honest people, they are honest mechanics that will help you solve your car problems and not charge you for unnecessary repairs. That's what I look for in a mechanic. I appreciate that. Thanks.

Deanna Hardin

★☆☆☆☆

10 months ago

Would never recommend or will never go back . Nothing but problem after problem after my 1st visit and now that the transmission they put in 2 years ago went out, they can't find the warranty paperwork, or they just don't care to look. Be warned ⚠️

BellaLynn

★★★★★

a year ago

A&R is an amazing place to take your vehicles to be worked on and Serviced. The staff are very courteous, kind and professional. You feel right at home while waiting for your vehicle to be finished. Thank you A&R Auto Care.

Spenser Clark

★★★★★

2 years ago

Great service on my muffler. It may be a busy spot which led to frustrated reviews, but that’s because they deliver a lot of value in their pricing and service. The owner/manager Richard seems well-liked with many return customers, including local veterans.

William DeCarolis

★☆☆☆☆

a year ago

Customer service is basically non-existent. I waited in line for half an hour, and all they did was help other people who came in after me. Bear in mind this was after I had called in the day before to confirm a time. If you're too busy to accept new customers, that's something you need to tell people. Don't waste my time by telling me to come in when you're clearly too busy to handle any new requests. This place had so many vehicles parked around it, that I had extreme difficulty finding a safe place to park. They are overbooked and failed miserably at basic customer service and communication. I won't be going back, this isn't somewhere I would trust with my car ever

Steven Nance

★★★★★

9 months ago

They are the best staffs! They're very humble and honest. They did a wonderful job to fix the my jeep! Thank you!

Courtney Sibley

★☆☆☆☆

a year ago

Zero stars is my honest review but the lowest Google allows is 1 star. I called the shop today and spoke with Richard who was more than rude. He did some work on my sisters Yukon and she has had problems since the day it left his shop. She has paid him way over $8k to now be sitting with a completely blown engine. I contacted Richard to try and help her get this resolved after he has given her the run around. He came to the phone with an extremely gruff attitude and wouldn’t even let me get a word in edge wise. I asked him if we could please have a conversation because we need this resolved as we are left without a vehicle and we found the warranty paperwork and simply need a part number to start a claim. He screamed at me and then hung up. I don’t know how you can be a business owner and treat customers this way. I wouldn’t recommend them to my worst enemy.

Brian Richardson

★★★★★

7 months ago

Richard and his family are good people. I don't drive anymore but they kept my old truck on the road for decades.

Neiman Pettis

★★★★★

a year ago

This shop is awesome!!!! I was driving from Alabama to Norfolk Virginia and the clutch on my car burned out on the highway near China grove.. It's was way passed it's time to be replaced so I new exactly what the problem was. I called this shop and they took good care of me even came and got me with a tow truck. The owner well I'm guessing it was the owner asked me how soon do I need it and told him I will be in Virginia for 2 weeks. He gave me the price and it was fair for the amount of work they would have to do. He told me they was a little backed up with other cars so I assured him without telling him I had the money to pay for it by not complaining or asking to many questions and just said ok with confidence so I take it He took the hint and had my car out with new clutch in it in less then a week😂 This place was the best option I could have picked being stranded on the side of the road Thank you and much appreciated

David B

★★★★★

a year ago

I stopped in without an appointment and asked for an oil change and vehicle inspection. I don't know if they can always do this, but they offered to do both and I was ready to go inside of 45 minutes and the price was fair. What a blessing. This will be my new go to shop. They were recommended to me by a friend who has had dealings with them and told me they treated him like family.

Jim Lamb

★★★★★

2 months ago

They provide excellent service. They are very knowledgeable in their craft!

Raheem Boyde

★☆☆☆☆

8 months ago

As a content creator who values promoting positivity and supporting local businesses, I don’t normally leave negative reviews — but my recent experience with A&R Auto Care of Kannapolis compels me to speak up. I’ve been a loyal customer for over 2–3 years since moving back from California. Unfortunately, this visit was beyond disappointing. I brought my vehicle in for A/C repair and was charged over $200 for preliminary work. Richard, one of the owners, told me a part was needed and to return in two days. After three days with no update, I reached out — only to be told he forgot to order the part because he was "too busy." I was understanding and gave him the benefit of the doubt. He asked me to return Monday, but when I arrived at 8 a.m. as instructed, he said the employee who handles A/C was out and asked me to come back Wednesday. Again, I agreed. On Wednesday, there was another excuse — his bays were full and he could only look at the car after lunch. I called back as asked, only to be pushed to Friday or Monday. At this point, nearly two weeks had passed with no work completed. I continued to be patient, but when I arrived today, yet another excuse was given. I calmly explained my frustration — the heat, the delays, and the miscommunication — and asked for a proper refund. When I mentioned that I may share this experience on my platform, Richard finally became apologetic. I truly appreciate the receptionist who maintained professionalism and tried to hold him accountable. To his credit, Richard did issue a refund, and I’m grateful for that. However, the overall experience showed a lack of professionalism, accountability, and respect for customers' time. This business does not operate on the values it should. There are consistently long delays, empty promises, and excuses, which is likely why there are so many cars sitting idle on the lot. I will not return, and I cannot recommend A&R Auto Care to others. If you're no longer passionate about your work, it's time to let others step in who truly care about their customers and community.

Patty Overby

★★★★★

2 years ago

My mom‘s car axle rod broke on me in the middle of the road and they towed my car in and had it fixed for her! They had it fixed within a couple of days and very happy with it and very happy with the price! These mechanics are extremely professional and knowledgeable! Very grateful! Thank you!

That's Unfortunate

★☆☆☆☆

7 months ago

Absolutely do not go to these people. First off, they’re very short with you on the phone even when you’re nothing but polite to them. Secondly, I don’t know what their problem is, but I’ve called multiple times about having my Chrysler 300 S towed in to be fixed and they promised a mechanic was on their way. They said they would call to let me know when they’re coming to pick it up. It’s been two days and nobody has showed up. No explanation, no call to notify me that they need some extra time, no attempts to work out a schedule, I didn’t even get a name or a price range for the tow! At this point, I’m convinced they are being purposely negligent for likely impure or ignorant reasons, so if the folks of A & R reads this, go ahead and take me off the list. Don’t bother showing up. I will be leaving this review on other platforms and spreading this message via word of mouth to everyone I know in the area with car troubles. I did not deserve to be treated like this and I’m tired of being disrespected. May you have the day and the returns you deserve.

Dragan Pesic

★★★★★

5 months ago

Excellent auto shop! They really helped me out and were honest and straightforward the whole time. Good people who truly care about their customers. Highly recommend!