AA Auto Care Ann and 95 - Store # 800

Alysha Burgwardt

★☆☆☆☆

a year ago

NOT A FEMALE FRIENDLY BUSINESS THEY WILL TRY TO SCAM YOU! I went here for an oil change in the summer after receiving a coupon for a discounted service in the mail. I told the man who serviced my car, I’m relatively new to Vegas but every time I go to a mechanic they try to manipulate me so please, be honest. He came back to me telling me I had an oil leak and it would cost $900-$1000 to repair. He pointed at a drip of oil, after he already did my oil change mind you, saying that’s the leak. I said, it looks like it’s just a drip. I park my car in my garage every night and I would have noticed oil on the floor if it were leaking. I paid for my service, got to my car and noticed they broke the latch to open my hood and left it on the floor or my car. I went back, asked them to put it back on. They were able to secure it and I never returned for any future services. Now it’s been probably 8 months since and I’ve had my car serviced by a number of different shops or by friends and not a single one ever told me I had an oil leak. Beware ladies, these mechanics are very shady and unreliable!!!

Diana Bachmura

★★★★★

5 months ago

I have been coming to this location for years. They are fast and honest. They do an inspection and let me know what work needs to be done without pressuring or trying to trick me into some other service. Good people here.

Marivie Davis

★★★★★

4 years ago

The Manager, David, & Asst Mgr, Sean, at the time I had some major work done were very helpful and explained & showed me what was wrong with car and explained what needed to be repaired. They sourced & priced out the parts & was able to find me a really good deal. They repaired the car & included some other minor repairs free of charge. I trust the work they did and have referred them to friends who were just as happy with the service they received. Thanks guys for a job well done!

Green Classic

★☆☆☆☆

2 months ago

Came by the shop at 3:00 p.m. to get a smog check. They told me they don't have time even though they don't close for another 3 hours. Don't waste your time coming to this place.

anna surita

★★★★★

7 months ago

This auto shop is the best in Vegas . Me and my husband take our cars here and no where else. Joe and George are absolutely amazing! So nice and the best customer service. My car and ac have never been better. Just like new. 10 stars

Chris

★★★★★

4 months ago

Thank you to George and his mechanics for a great job on my company van. He had to right equipment and knowledge to do the job unlike a couple of other shops i went to who didn't know what I was talking about and just trying to upset me. Excellent job

Khana Mascione

★☆☆☆☆

9 months ago

Website says integrity and uncompromising ethical conducts in all our actions. FAR FROM THE TRUTH / DO NOT RECOMMEND Was referred here by a family member. Within a year our transmission was bad used parts and was told that they only offer 3 month warranty. After thousands of dollars out of pocket and the amount of time they had the car. I expected it to last longer than that. I would definitely look into warranties and make sure the parts you are getting are good quality. I live across town and only came here by referral. At least an hour drive away from my house. He confirmed it had been a year when I asked for him to email me the receipt so I could provide the new auto shop he told me he had a waiting room full of people. Then got off the phone with me. This is not what I expected they should at least tried to make it right. I would not recommend and will be reporting to the BBB.

Barbara

★★★★★

4 months ago

Awesome service- customer and mechanical! John and George were so kind and helpful that I bought the crew pizza for lunch! Definitely going back for all car needs! Thank you so much!

michelle sanchez

★☆☆☆☆

a year ago

I recently took my car to AA Auto for a $500 window repair. While they did fix the window, they broke my car’s armrest during the process. Since my car is older, the part they broke is hard to replace, which I understand. However, their handling of the situation has been awful. When I asked for some type of refund—not even a full one, just something—they flat-out refused. Instead, they told me I need to find the replacement part, buy it myself, and then bring it to them so they can fix the damage they caused. To make matters worse, the “manager” dismissed my concerns by saying, “Just file a complaint.” That’s the level of care they have for their customers. They did offer an oil change instead of a refund, but why would I ever take my car back to a business that’s so careless and unwilling to take accountability for their mistakes? Accidents happen, but how they’re handled makes all the difference—and AA Auto failed miserably. I wouldn’t trust them with my car again, and I can’t recommend them to anyone looking for quality service or professionalism.

Bob S.

★★★★★

a year ago

I’ve been here twice this week, first for smog ($10 with the coupon…check your mail!!) and came back today for an oil change. Joe and George were both great; they weren’t offended when I asked them to show me that they had the right oil for my car…even took me out and showed me they had it in bulk. The crew was careful not to overfill the engine, which has been a problem with my car. I’m super happy, and (with my coupon) paid half the price of Jiffy Lube. It’s so hard to find a good mechanic…I’ll DEFINITELY be coming back.

Jakob

★★★★★

a year ago

Brought my truck in for a smog check and it was completed within fifteen minutes of arriving. I paid $10.00 for the test, got the paperwork I needed, and was on my way. Great service, friendly staff, and convenient location. Highly recommend.

Gee

★☆☆☆☆

3 months ago

STAY AWAY FROM THIS SHOP!!! This shop is disrespectful to women and will use you being a woman to claim you have all these issues with your car when you don’t just so they can make easy money. They did work on my vehicle and in the process of them replacing the part they messed up a completely separate part that now needs to be replaced completely which will cost thousands. They’re nothing but scamming men and Joe and George should be ashamed of themselves for treating paying customers this way. I would not recommend taking your car here for anything, not even a smog because you don't know what damage they might do to your car or what lies they will spew.

aleisha napper

★★★★★

3 months ago

This is the best auto mechanic place I've been to. Im a women and they never try to get over on me they always give me great recommendationsnd pricing for my van. George and Joe are just amazing they will help and work with you to fix your vehicle. 10/10 go let they make your baby purr.

Stevan

★☆☆☆☆

6 months ago

BE AWARE! GREEDY AND REALLY FISHY I took my work van to George and he said that top end of the engine needs to be rebuilt. I already had the same thoughts so he gave me a quote for 4200 dollars to fix it. I thought that was the fair price so i went with it. When they opened up the engine he told me it was going to be another 3k. It seemed odd to me that it would be that big of a difference since the engine was already out. I went to the shop and the engine was dirty which most likely it was going to be so i told him to send me an invoice of what was going to cost another 3k. Something did not feel right. When he sent it to me one of the lines said New oil pump 1400 labor and 230 part. It seemed way to much for having an engine out already and pretty easy access to oil pump so i called up dealership(most expensive shop) to see how much it would cost. They said 1250 with all the labor and parts. Remember this is not having engine outside. This is if i drove the van to them. I Knew something was wrong. So when i went to pick up the van i brought it up to him and he kept we did an amazing job for you, you should be grateful. So when i brought up the oil pump he got quite and just kept saying we will make it up to you on another job. No sir never again. It just tells me that he knew he lied and that's why he would make it up. Lies lies lies. Very dishonest. Be very careful working with these guys. They put me in the situation where i really couldn't say no since they had the engine already out. I believe he knew what he was going to charge me from beginning but he wanted to give me a good price up front so i would go for it. George will seem like a very nice guy and he is but very greedy. I went in there thinking paying $4200 for the job and i ended up paying $7200. I understand there can be more cost when they are taking this apart but I caught him in a lie and that is why i want to warn everyone especially if you have tight budget. I just don't think its fair what he does to his customers. Be very careful! Good luck

Taylor Nero

★★★★★

a month ago

This is the best auto shop!!! They have the best deals and best service !! George was the one who helped me and took the greatest care of me and my car. He was honest with me spoke to me as a friend and transparent about everything I needed for my car to get it back in shape AND helped me get approved for financing to pay for all the repairs needed !! ... TRULY couldn't have found a better auto shop to take care of my car and myself !! This will definitely be my #1 go to shop from now on.

James Slatcher

★★★★★

a month ago

Took my car to this location based on my wife's recommendation as she had taken her car there earlier in the week and told me what a great experience she had and that especially George treated her kindly and took care of her car promptly and as promised. I highly recommend taking your vehicle here and having George take care of you and your vehicles just like he has done and will be doing in the future.

Chrissy

★☆☆☆☆

Edited 3 months ago

SCAM SCAM SCAM. Honda confirmed the issue wasn’t what they claimed it was - it was the head gasket. Honda advised they must not know much about the type of car I have (2.0 T) & that’s why they misdiagnosed it. They also told me that not only did the catalytic converter they put on my car was a horrible quality (and the one I had was better, but it also doesn’t even fit my car correctly) but in the process of them replacing this they messed up my turbo by not putting it back on correctly & messing up a piece that goes onto the turbo after replacing the converter & now that needs to be replaced which will cost thousands. They also messed up some hoses. Attached are photos showing how horrible the converter looks & the piece they messed up with my turbo. First came to this place in March 2025 for a smog because it was recommended by a family member. They had good service so I decided this would be the shop I get my repairs done at. Started having issues with my car in June 2025 - car started jerking and having a hard time accelerating. Took the car in and they advised it was the transmission. Luckily my warranty covered it so I was able to get it fixed. About a month or so later I started having issues with the car again. Come to find out it was the spark plugs they did as an additional no charge service, so they fixed it and I was on my way. Started having issues with the car again and then when I bring it back 3 months later in Sep 2025 they tell me it’s the fuel injectors causing the car to jerk because it was clogged, so they put in a cleaner to help it and I left. 2 days later I started having issues again with the car (now the check engine light would come on) so I brought the car back and now they tell me it’s the catalytic converter. Unfortunately my warranty did not cover this, so I had to pay out of pocket for it. I picked the car up on 10/14/2025 and it had been fine until 12/2/2025 when it started jerking and the check engine light came on again. I then brought my car back on 12/4/2025 and spoke to Joe who told me I need to leave the car. Mind you, being that I’m having issues with the car again so soon after work was done by them, you’d think they’d make it a priority to look at, but no they didn’t. No worries though, I decided to come back on 12/5/2025. Showed up to the shop before 8 and waited in line to be helped. Get to the counter and say I need to have my car looked at that keeps jerking and this older bald man with a beard said “there could be a lot of things causing it to jerk” which was a completely unnecessary and unprofessional comment, but I just said ok. Then I go to hand him the keys and I said I would wait for my car he got the nastiest attitude saying it was an all day thing (even so why can’t I want for my car?????) I then got defensive because he refused to allow me to wait for my car which made no sense because I didn’t know a customer can’t wait for THEIR vehicle. He then asked me to leave after I questioned him about me staying and when I asked for the owner - he refused to give me their name (which makes me feel like he is the owner). It’s just really suspicious how they want to continue keeping my car to say it needs all this work and how I’m having all these issues back to back in a 6 month period. This makes me feel like this business is doing some unethical things - I also want to point out how I got my car back in October and there was a frozen yogurt spoon/lid in my car as well as liquids that spilled on my front passenger leather seat. I didn’t say anything at the time cause I just wanted to leave with my car, but now this is making me really doubt this place as a business because of the owners behavior and how they eat/drink in their customers cars. I now believe other reviews saying how they treat women here and how someone said the dealership told them they never did the work they paid for. In total this place has made $12,441 out of me but refused to service me because I wanted to wait for my car. AVOID THIS BUSINESS AT ALL COSTS. They do not deserve a dime of your money.