Premium Auto Care

Kalley Miller

★★★★★

3 years ago

TRUSTWORTHY! I am beyond impressed with the integrity of this business. During an emergent situation the owner of this business made my family and I a priority. They not only diagnosed, ordered a part, and fixed the vehicle within 48hrs. But they also were honest about the economical impact it would have. Another place tried to charge us $600 more. And the diagnoses they gave us was not even accurate. Thank you premium auto care for everything. You are #1.

Matt MacKay

★★★★★

4 years ago

I am so happy I found Premium Car Care! Within two days I was able to get an oil change on two vehicles and replace the transfer case on my truck. John was very knowledgeable and informative as well as reasonable on the cost. If you want an auto shop that you can rely on for quality service Premium will exceed all expectations.

Denyell Fraych

★★★★★

3 years ago

Moving from out of state and finding a new mechanic was difficult to do with so many options out there, but I was lucky enough to make a phone call to Johnny at Premium Auto Care. The most respectful and professional person I spoke to after making multiple calls throughout the entire day. Took my car in that day without hesitation. I wish he was my first phone call to save me all that time - would recommend this shop to all friends and family in the Reno/Sparks area. A true professional that truly cares!

Heather Medford

★★★★★

4 years ago

Recently moved to Reno from out of state and my brakes needed to be replaced. Being unfamiliar with the area and as a woman, I was worried some of the shops I called were trying to overprice me. A friend recommended John and I’d definitely recommend him to others. I was able to take my car in immediately after calling and the wait for my car to be finished wasn’t long at all. John and his staff were helpful, professional, and gave me a more than fair deal compared to price quotes I received from other shops. I will be trusting him with all my future auto needs.

Adro1337

★★★★★

3 years ago

I had my Chevy Sonic towed to this location for some work. I was able to easily communicate back and forth with the owner and management. I found them very accommodating and practical in their suggestions. In the end they were able to get me back on the road in no time. Overall great service, communication, and very reliable to their word. 5/5 im sure ill see more of them in the future.

Monica Heintzman

★★★★★

4 years ago

I am so grateful for everyone here! John and his team are awesome. I started having issues with my car and they were able to get me in right away. They checked everything out and ultimately realized the issue was a recall with my car. As someone who knows nothing about cars, I appreciate how well John explained everything to me. The dealership said they couldn’t fix my recall until august and John did not stop calling them until they agreed to get me in a week later! Everyone here took great care of me and my car and I would recommend them to anyone!

Anthony Acosta

★★★★★

2 years ago

Excellent auto repair for a good price. Fast turnaround with amazing customer service. The owner (Johnny) even gave me shuttle service to the gym and worked with my tight schedule. I finally found a shop I can trust and I will be taking all my vehicles there in the future. Extremely pleased with the results!

James

★★★★★

4 years ago

Not only did Premium Auto Care beat an estimate I came in with from another auto shop by over $1000.00, they went above and beyond with the work that was completed, all being handled by the most upfront and respectful auto shop I've ever personally used. They even gave my wife and I a ride back home after dropping our truck off for the first time. I immediately submitted my truck back in for the second time to have more work done and was promptly taken care of with the same professionalism as the first time. I've already decided to take my wife's car to them also, based on my great experience. Bottom line is, if you want to be treated right by a shop that just plain appreciates your business and bends over backwards for you, while at the same time offering you crazy great repair rates, then I urge you to go check them out.

Magally Torres-Aguilar

★★★★★

6 months ago

always there! Reliable and dependable. Got my heater fixed same day. Thank you.

Richard Jones

★☆☆☆☆

a year ago

Called in to bring my 08 Honda rdx in thats throwing a p226 emission error. Explained i had brought it in to another dealership months ago and they explained everything but I took some time to see if I could do it myself. It can be 1 of 3 or 4 things and is one of the most common issues for this make. The gentleman got an attitude and said he's declining any vehicles that have been looked over by another mechanic or the owner thinks they know what's wrong.i explained i was just telling him what I had looked at but I have no way to figure out what is throwing the error" could be a loose wiring even idk" and that's why I'm bringing it in. Again with an attitude told me he's not accepting cars that have seen another mechanic or the owner thinks they know what's wrong, explained again im explaining what the literal definition of the code is not that i know which one of those it is. The kicker in this is my wife called them months ago told them she already knew what the issue with her car was and had a mecahnic look it over she just needed it fixed. They got her in no problem. I had 3 separate times where the women in are family have been screwed over by mecahnic shops in reno one of them being Toyota dealership. This shop giving reasons that they only work on cars that don't have a second opinion or the owner knows anything about cars is just not an ok reason and would be the reason they have 4.9 stars on reviews if they pad there customers down to only people that have no idea what's up or have money and will just pay whatever to get the car runing. My experience is the women in are family are their prime targets. This interaction and And the one other I've had with them let me know you can't just look at ratings on google. Could just be a disgruntled employee that had a bad interaction with another customer and was taking it out on me idk but he was within 10 seconds giving attitude and huffing and puffing as soon as I mentioned the other mechanic and I had worked on it a little myself.

Adriana Garcia

★★★★★

a year ago

Premium auto care took great care of my vehicle. There was a lot of electrical issues I did not think could be fixed and they were able to get them fixed and my car running again. They were very opened about pricing each step of the way and made sure I didn’t end up with a crazy bill I couldn’t afford. I 100% recommend this shop !

Daniel Skeen

★★★★★

a year ago

Premium Auto is the best mechanic shop I've ever taken my car to and John is the man! They won't waste a single dollar and do top notch work, stay with it until the problem is fixed. Quick too. I highly, highly recommend!

Marco Passaquindici

★★★★★

3 years ago

I called Premium Auto Care in the morning because my check engine light went on in my truck when I was on the way to work...making an appointment was very easy and John was great to me. They diagnosed the issue on my truck quickly and fixed it efficiently..i also had them change my oil while my truck was there. What I liked best about this shop is they didn't try to rip me off and tell me I need new brakes or rotors or windshield wipers. easy, efficient, fair and fast service. HIGHLY RECOMMEND.

Mia Rose Parsons

★★★★★

2 years ago

Very kind, honest, professional, and diligent people! I sold my old car to premium auto sales and had a wonderful experience, easy and fast. Now I take my old truck to them and had a great experience. There office is super comfortable for waiting there with comfy couches and a huge tv. My truck was really unsafe to drive and they fixed it for me for a very reasonable price. They were also very honest about what work I need to get done and what I really don’t need to prioritize. Since I know nothing about cars it’s great to have people who are honest with you and not just trying to sell you to do more. Highly recommend!!

Robin Bickford

★★★★★

a year ago

John and company took excellent care of me and my vehicle. From the sale at Premium Auto Sales, to some small repairs at Premium Auto Repair, replacing light bulb and transmission service, at zero charge. I would recommend both places to anyone anytime. Thanks for all the great service. Hope to do business with you in the near future. Cheers Rocko

Liv Drake

★★★★★

6 months ago

Just bought a car. John & Damon are awesome dudes. They are very nice, respectful & thoughtful. Definitely would buy another car in the future

Brisa Pulido

★★★★★

6 months ago

I needed help and guidance on buying a car and I came across premium auto sales, Damon ended up helping find the perfect car. About 2 months in I had a check engine light come on and I’m just a girl so I called premium auto sales and told them about my concern and believe or not they also own it premium auto care! The car just needed an oil change! They were so nice, easy going they made it so easy! I’m super new at this whole car thing so having them help me through it was very nice of them! Definitely will be sending people over!