Big Brand Tire & Service

Yvette Sellers

★★★★★

7 months ago

I had a great experience. I had a flat tire so I called to ask if I could have my car towed and they were like sure, it's not a problem. Meanwhile the whole time I'm fretting because I have AWD so I thought I needed a new tire, this four tires. But after towing the car, and them checking it, and then fixing it, I get called to the counter. My bill is $0.00, they fixed the flat, didn't need a new tire. I'm dumbfounded that they did it for free. So grateful for that. In addition, every one was super nice and professional. This is my tire place now. Awesome job guys!!!

Brock Clayson

★★★★★

5 months ago

They diagnosed and repaired my daughter’s car. The staff was friendly and efficient. The showroom is nice and clean. Big shout out to May the manager she is always super friendly and personable

Eric Batres

★★★★★

10 months ago

We had a fantastic experience with the alignment for our 2024 Kia EV9. A few other places we called were booked further in advance, and without an alignment we would’ve been risking uneven wear on our new set. Fortunately, they got us in same day on a Saturday, completed the alignment quickly, and at great price. I could immediately tell the alignment improved significantly!

wayne howlett

★★★★★

3 weeks ago

These guys are honest mechanics. They charge for what is needed and nothing else. First time in a long time I left a mechanic shop smiling.

Terry Evans

★★★★★

4 months ago

Awesome service, friendly and trustworthy. Been going here for a number of years. Would send my wife here, without me, a feel comfortable she would be treated fairly. Highly recommend!

JAY REALUBIT

★★★★★

a year ago

The BEST and honest tire shop all across Northern Nevada. Why do I make such a bold claim? Well, I have used multiple tire shops over the years and they always want to upsell you on things you don’t need so if you’re not educated on your car, you’ll most likely pay for it. May the store manager and the staff were so amazing, professional and HONEST. 5 STARS ⭐️ ALL ACROSS!

Noah Arrance

★☆☆☆☆

a year ago

The shop is in disarray. I ordered my tires online and had set an appointment almost eight hours in advance, when I arrived for the appointment I was informed that the tires I had ordered were not in stock and that I should have been informed about it. Thankfully the delivery of tires showed up before I left, as the tires i ordered were on that shipment. The gentleman at the counter, after confirming my tires were on the truck, asked what car I drive and for my keys; then proceeded to exit the building (to observe the state of my tires, I assume) with no words. The service went over smoothly, but when I returned home, I discovered the state of my tires and wheels, covered in some blue paint/chalk. TL;DR great prices on tires, but you are paying for the quality of service as well. UPDATE Last night, I went to work on my brakes and discovered the technician cross-threaded one of my lug nuts, causing wheel stud damage. I do not recommend this shop whatsoever.

Brighteyed Bonnie

★☆☆☆☆

2 weeks ago

TERRIBLE SERVICE! Dont go here... they have enough business! They are extremely back logged! They've had my vehicle FIVE days and STILL not diagnosed! But had to pay upfront so I can't just go get it!!

Sabrina Torres-Ramirez

★★★★★

4 months ago

Fantastic service & ABSOLUTELY BEST prices. Front office lady was so nice, she took her time and texted me pictures and price quotes for every tire that she knew that I was interested in and got me in the next day and I was only in shop waiting for about 45 minutes. I would 100% come back. this is the only place that I’m going to get tires for now on. Thank you so much.

Alex Lemus

★★★★★

6 months ago

⭐⭐⭐⭐⭐ Honest, Reliable, and Awesome Service! I brought my 2020 Trail Boss into Big Brand Tires thinking I needed an alignment. Most places would’ve just done the service and charged me, but these guys were incredibly honest—they checked everything and told me I didn’t need it. They didn’t charge me a dime! That kind of integrity is rare these days. I really appreciated their honesty, professionalism, and no-pressure vibe. Definitely earned my trust and my business for the long haul. Highly recommend!

Robert Baker

★★★★★

Edited 9 months ago

Once again we needed some routine maintenance on our car and decided to take it to Big Brand Tires and Service. As usual May the Manager was ABSOLUTELY OUTSTANDING with her service and personal attention above all. She goes out of her way to do whatever she can to help and bring attention to other needs that you have not taken care of (yes I know that’s up selling) but there is no pressure !! For me that’s what allows me to trust them as well as return as a customer more often. She is a Gem and you guys are INCREDIBLY LUCKY to have her on your management team !! I will be back soon for a complete fuel injection system cleaning as well !!! Thanks again May you are awesome young lady !!!

Brianna Batterton

★★★★★

5 months ago

I’ve had the worst experiences at car places in the past, so much so that I almost hate dealing with anything car related. This place is outstanding. I needed all new tires and a new headlight for my jeep. They scheduled me next day and had it done in a few hours. They also checked my brakes for me as soon as I asked. I was helped by John, May, and Craig, who were all incredibly kind, informative, thorough, and honest. All of them went above and beyond for me. They are a well oiled machine there, which is hard to find these days. I’ve never been to a car shop that doesn’t push you to buy things , and makes you wonder if you really need it or not. I trust them 100 percent and will be coming to this shop for any and all future car work, oil changes, repairs, etc. Thank you!!!

Andreea Moldovan

★★★★★

a month ago

I spent all morning running around trying to fix a car problem, calling shops, walking from one place to another, getting nowhere. Then I finally reached John S. (service manager, I think). Shout out to this guy for knowing his stuff and having the patience of a saint. He explained everything over the phone and in person, going through all the details so I could actually understand my options. In a world where customer service just keeps getting worse, everyone rushing you and not caring enough to do a good job, John really stood out. Even though my issue couldn’t be fixed exactly how I wanted, he and his team did everything they could and patiently helped me leave happy. Honestly, such a great experience. Thank you!

Thomas Joynt

★★★★★

3 months ago

Scheduled an appointment to get an alignment, although things caused me to be late they were very understanding. They got it done within 10 minutes. They're very professional and honest. Highly recommend coming here for your car needs. 10/10!

Danielle Thornton (Danigirl)

★★★★★

a month ago

I went to have my tires aligned unfortunately due to an previous accident I was unable to have service done The staff was kind and professional in explaining the severity of the damage caused from the accident they wouldnt be servicing my car. They did however give me an honest sincere summary of why they would not be serving my car I appreciate their feedback thank them I would not hesitate in giving them 5 stars of outstanding service they go beyond and above .

Chase Hudspeth

★★★★★

2 months ago

These guys did me a great service today! I came in the day prior and got some tires that I thought I wanted installed. (They triple checked that I was sure) got them installed drove home and realized that the tire size that I picked out was smaller than the look I was going for. (This was due to my lack of research on how big I could go on my vehicle). This shop had every right and could have easily told me it was too late or that the job was already complete since they had already installed the tires the day prior that I picked out. I found bigger tires on there website (the size I realized I wanted) and went up there to see if there’s any slight chance that I could get those installed instead and I’d eat whatever cost. Instead of paying a full $800 again for another set, they were able to help me out and swap them out for a very low cost. I will forever appreciate that. In this economy every penny counts. Especially when it’s hundreds of dollars I was able to save due to my stupid mistake. I highly recommend this shop for anyone looking for great, attentive, and quality service.

Alicia Jamison

★★★★★

Edited 5 months ago

Professional, friendly, clean, honest and respectful. They do everything here, from oil changes and tires, to minor and major repair work. Pricing is more than fair and scheduling/wait time was fast and seamless. Will definitely be returning for all of my routine maintenance. Thank you! 10/17/25 Returned to Big Brand after discovering a screw in my tire and they fixed it for free!! Customer service here is impeccable as usual. ❤️❤️❤️