AAA - Summerville

Linda Mercer

★★★★★

6 months ago

This was our first time at AAA, we used the auto department to get our Van looked at. It was a great experience, from the person who I talked to on the phone and checked us in, to the mechanic, Joe, and the person who checked us out. They went out of their way, Joe even had a tool delivered to his house so that he could work on the van. They even stayed open late on Saturday to get us the car back. We would definitely go back!

Toni S (ToniTheTourist)

★★★★★

a year ago

Vehicle Customer service at this location was great! Mr Bryant was very nice. He took his time and answered every single question I asked and also explained automotive info in a way that was easy to understand. The wait room was clean and comfy. Service was fast and everyone I came in contact with was pleasant. I will be back for all my other services!

benjamin ross

★★★★★

7 months ago

Absolutely amazing folks work here. The gentleman at the reception desk was very nice and helpful. John, the shop lead turned a bad situation into a perfect ending. Helped us get my daughter’s car back in the road, and safely. Thanks so much for the professionalism you and your team displayed. We will be back, and recommend to our friends as well!

mTa

★★★★★

6 years ago

Excellent service and reliable. I made the appointment online (48 hr advance) and was in and out. They even performed a digital inspections with pictures, suggestions and recommendations. Very helpful. Note: the lifetime protection plan coverage is a good and reasonable option if you're out of original warranty. (See Pic for pricing). You have service intervals and use BG additive which should help prevent breakdowns and keep you on the road. But if something covered happens, they will cover up to $6K depending. See the detailed flyer for specifics. I recommend! 👍

Dona Bernard

★★★★★

6 months ago

I am leaving a top notch review for Dalton, the AAA driver, who took me and my car, from I-95 N near Holly Hill, SC, to Gerald’s Tire in Summerville on Saturday afternoon August 23, 2025. He got there in time for a much needed tire replacement. Thank you so much, Dalton for all you did!

Mary Smith

★★★★★

6 months ago

Great communication. Professional and great customer service skills. Car was ready in record time. Excellent repair job on right headlight replacement.

Keith Coffey

★★★★★

5 months ago

Great place. Honest people. I've taken my cars there multiple times and they always do good work. I highly recommend them

Kavaisha Myers

★☆☆☆☆

7 months ago

I’m deeply disappointed by the service I received at a AAA-approved auto shop. I dropped off my car on June 30 at 8 AM after confirming by phone, but when I arrived, I was told there was no record of my appointment. I showed my call log and even described the receptionist I spoke to still nothing. Despite letting them know I had three days off and could be without a car temporarily, my vehicle sat untouched for four days with no updates. When work finally started, I was quoted $2,000, approved it, and then was unexpectedly told I had to pay half upfront before work could begin a policy that was never mentioned before. It felt like I was being taken advantage of, especially as a woman handling this alone. The repair itself only took two days, but I was strung along for two weeks with false promises and conflicting updates. I even got a text saying my car was ready, followed by another message minutes later saying it was a “system error.” Meanwhile, I racked up $520 in Uber rides because I’m under 25 and couldn’t rent a car. When I went to pick up my car, I had to demand my old catalytic converter back. An employee tried to tell me I had to pay extra to get it even though I had already paid for a full replacement. Only after I insisted did they bring it out. On top of that, my left headlight was completely knocked out something that wasn’t broken when I dropped it off. When I called the next morning, I was told, “We didn’t touch your headlights,” and told to come in later if I wanted them to “check it out.” No apology. No accountability. Just dismissal and excuses. This was one of the most unprofessional, disorganized, and emotionally draining experiences I’ve ever had with a repair shop. I expected better from a business with the AAA name.

Scott Peterson

★☆☆☆☆

10 months ago

Unbelievably bad service. My mom and dad used them exclusively for years. We went to get the a/c charged or fixed and they charged $150 for an inspection fee. OK that's fair. They called back and said the compressor was locked up and they needed to check something else. They came back with a $2200 bill and we said that we couldn't do it right now and we will just pay for the inspection fee. They charged an extra $200 on top say it was for further inspection. What a rip off joint. If you ever visit this place be prepared to get your wallet out because apparently the inspection process isn't just $150 it's whatever they can get out of you. Then Craig says "outstanding" to us when we said we would have to take it somewhere else. Great way to treat a customer who has been going to you for many years. Pathetic.

Brian Shelton

★★★★★

6 months ago

They are very good at what they do. Car repair, Insurance, roadside assistance and even travel. Fonda took care of me and she went above and beyond securing me the best rate possible. Great Job AAA

Chasedy Murphy

★★★★★

a year ago

I recently took my car to AAA for a diagnostic, and I was extremely impressed with their honesty and professionalism. They thoroughly inspected my vehicle, provided a detailed breakdown of the issues, and gave me an upfront estimate for the repairs. I truly appreciated their honesty, as they could have easily pushed for the work to be done, but instead, they prioritized my best interests. Even though I ultimately decided not to move forward with the repairs, I will definitely return to AAA in the future. Their integrity and customer service are top-notch, and I highly recommend them to anyone in need of a trustworthy mechanic!

Dedrick Hyche

★☆☆☆☆

8 months ago

We had an appointment for 2:30pm, we were there so long that the guy working the desk went home. I filled this out while standing in line to check out. The time is currently 5:48pm. They could have just said they couldn't get us in. What is the point of appointments? They do a good job as far as service goes, but it was getting to the service that was the problem.

T J Loadmaster

★★★★★

a year ago

Great team and great service, Tessa took really good care of my car up to and including making sure a protective cover was put on the inside upholstery to protect the white seat color! The alignment was needed so it was well worth the trip. John and Eric are also great staff up front and the shop/waiting area is in pretty good order all around.

Sarah Gross

★☆☆☆☆

11 months ago

If I could leave zero stars I would. I get a flat tire in the middle of the night. I’m stranded on the side of the highway with my infant and toddler. I’m an AAA member so I call and they have the tow driver call and AAA text me an ETA of 12:05am. Not bad about a 45min wait. 12:10am roles by so I call the tow truck driver to see when he thinks he will be there. Said he won’t be there for 60min (so new ETA 1:10am). So naturally because it’s unsafe for me and my children to be stranded on the side of a highway for 2 hours I find a tow company that can come out within 30 minutes of me calling. And then immediately cancelled the AAA request through them. Now we are back on the road and at 1:47am (over 2 hours after we made the request and over an hour after we had cancelled the request) the AAA tow truck driver calls saying he can’t find us on the road we tell him we cancelled the request awhile ago and he is rude and then hangs up. (Which I get I would be mad too but not my fault buddy take that up with AAA) So obviously AAA never contacted him to let him know the request was cancelled. I don’t know where these people get off but the miscommunication between them is unacceptable when people are in dangerous situations.

Eddie B.

★★☆☆☆

11 months ago

Nice people that work there. Great place for a quick oil change. Anything more serious and you take your chances as to when your vehicle will move up the "queue" and even get looked at, let alone worked on and completed. Called on a Thurs afternoon and was told to bring it in that afternoon or Friday morning. Took it in early (8:15) Friday morning. Called Saturday (about 2 pm) to see how it was going and was told they couldn't even look at it til Monday. Told them I would just pick it up and take it elsewhere, which I did despite the Dorchester traffic on a Saturday afternoon. Disappointing as been a AAA member for a LONG time. No more for me at this location. They do great work but make sure you have the ability to leave your vehicle without knowing when you might get it back.

Nancy Ross

★★★★★

10 months ago

Had a great experience with Erik today at AAA. We brought our car in for a check up before our car goes o ut of warranty. They treated us well and got us out fast. We will be back!

Cara Jorgensen

★★★★★

a year ago

I had the best experience at AAA Summerville Car Care Center! My car was towed there the night before and was immediately assessed in the morning. They sent me a terrific detailed summary of the problem and what needed to happen along with future care concerns via text and email. The summary included pictures they took of my vehicle along with image representations and videos. They also called me and went over the cost of everything and answered all of my questions.It was pretty amazing. I’ve never experienced that before. I will definitely be coming back! Erik and Travis were super helpful and professional.