Firestone Complete Auto Care

maddie goff

★★★★★

3 months ago

I had a great experience today! I went for a standard oil change. Cody, the one at the front, was very attentive, professional, & patient with everyone he encountered. I was kept updated on the service being provided as well. The workers also worked diligently! Will definitely be returning to this store specifically to get a new tire I know I need!!!

cynthia marcus

★★★★★

2 weeks ago

The staff was professional when I arrived. They made me aware of my automotive most pressing issues. what I thought was the problem with my vehicle ,it wasn't that at all. I'm glad they found those issues, now I can travel worry free.

catherine bierling

★☆☆☆☆

2 months ago

My oil change after a $25 off coupon cost me $90. They did not even give me a reminder sticker and commented that my oil was very dirty and I need to have maintenance schedule. The same store changed my oil with full synthetic 5000 miles ago, or did they??? How did my oil get so dirty? The last time they changed it, they told me they topped off all fluids. Two days later I needed to add windshield washer solution. I didn't even ask about it this time. I went to Firestone on the recommendation of a friend but I'll never go back. I always thought of them being among the best, most reliable. They certainly proved me wrong. This is the Firestone shop on Old Trolley Road in Summerville SC.

Lisa Prioleau

★★★★★

2 months ago

The front technicians were personable yet friendly and adept at handling my car (new tires). The mgr was honest and set an appointment for the next day. The mechanic was undeterred by my presence watching him and he performed well new tires, balancing, etc). My question was answered very quickly and I felt satisfied.

alliranch

★☆☆☆☆

4 months ago

We've been doing business with firestone for decades. We will not longer get service here. We bought a used car, paid for a diagnostic and inspection, they told us everything was fine, then the battery died. So, did you even do the service? Requested a new battery, the clerk told us to go to auto zone.. huh? We are already at firestone! They insisted we bought new tires, $1400 dollars later, the transmission is actually faulty. Another mechanic had to confirm that, so Firestone just wanted a tire sale, they didnt tell us what was wrong with the car because why buy tires if you aren't keeping the vehicle. This is a very disappointing experience. We'll never go back. Save your money and try any place else.

Rodrigo Proaño

★★★★★

2 months ago

They honored the appointment time. It was quick for the amount of tuning up i needed to do. It was expensive but it seems like everything was done correctly and my car even sounds like it runs better after readjusting the belts.

Taveren Kinslayer

★☆☆☆☆

4 months ago

I stopped doing business with Firestone a few years ago because I'd bring in my car to get something fixed, they claimed they fixed it, and the problem was there a day later. And they didn't want to fix it a second time. However, I just stumbled across a terrible practice that they might have been doing for some time. I brought my car in for new tires in 2019. I remember specifically when I did this since I had made the decision to keep my older car longer instead of replacing it. Six year later, I got a flat. While I was getting my oil changed (at their competitor), I asked for the flat to be repaired. They told me they won't repair a 10 year old tire due to company policy (safety, liability, whatever). "Sir, this tire is 6 years old." Nope - he showed me the Week/Year stamp on the tire: 2015. When Firestone replaced my tires, it was with FOUR year old tires. FOUR! It has to make me wonder if they bought those tires at a discount from somewhere else because they were older and than pawned them off on unaware customers such as myself. Do not recommend.

Dalton Howe

★☆☆☆☆

a month ago

Created an appointment for 5pm for oil change, tire rotation, and alignment as a waiter. Was confirmed later in the morning. Showed up to the appointment just to be told they are too short staffed to have it completed. Never received a phone call or anything stating they wouldn’t be able to get it done today. Very unprofessional on their part to have a customer drive there especially during rush hour traffic to show up to an appointment that can not be completed.

Dana

★☆☆☆☆

2 months ago

Normally i have no problems and go here all the time but past few visits were not good and this last time i was driving out of the parking and my truck sounded so bad , come to find out my air filter wasnt pushed in and the cover was just sitting next to it .

Sarah Allan

★★★★★

4 months ago

This business and location specifically were recommended to me by a coworker. They did a fabulous job working on my truck. They were knowledgeable, they didn’t overcharge for repairs, they did great quality work. I will definitely be recommending them too.

Jack Shawley

★★★★★

6 months ago

I’ve been to several auto shops, but this Firestone Auto Care Center is the best I’ve experienced. Ty was super knowledgeable, friendly, and genuinely focused on helping me understand what my vehicle needs. He was transparent about pricing, completed the service on time, and the car left running smoother than ever. I appreciated the thorough explanation of what was done and the proactive tips to prevent future issues. Clean waiting area, fair pricing, and reliable results—highly recommended!

Jen Millhouse

★☆☆☆☆

a month ago

Tried to tell me I needed wipers and an air filter less then 1000 miles of me replacing them. Tried to charge me for a tire rotation on tires I bought from them. Had to call the main number and they had to call and tell them. Will never come back here.

Robyn Bush

★★★★★

a month ago

Bobby was very helpful. Hey, got my 2 new tires on quickly so I could be on my way. Great service!!

Isaac Lucian

★★★★★

a month ago

Always a pleasant experience, but Cody went above and beyond as far as communication and his knowledge. We need more like him in the auto repair industry. Props!

Jessica Millis

★★★★★

4 months ago

I have always had good service at this location, this time was no exception. I came in with a flat tire and no appointment after being turned away from other shops and despite being short staffed they got me in and my tire replaced very quickly!

Burl Hall

★★★★★

a month ago

Associate was very helpful in getting our vehicle serviced on short notice without an appointment. Very much appreciated.

Not Applicable Not Applicable

★☆☆☆☆

2 months ago

They will take your money and let you leave with your engine light on. If you say you have a concern they will only focus on the concern not potential causes of said concern. They’re like BIG PHARMA charging you money to help mask symptoms and they don’t really give a crap about the overall health of your vehicle.