Acura North Scottsdale Service and Parts

Leslie Puryear

★★★★★

6 months ago

Second time I’ve been there. Excellent service, great communication. They are an hour from my house but the one closer was the worst experience. It’s worth the extra 20 minutes drive.

VOLTAIRE CAO

★★★★★

10 months ago

Very professional and kept communication lines open. Was able to resolve issue and be on my way.

Diamondback Security Cameras

★☆☆☆☆

6 months ago

Your acquisition manager Arturo ghosted ne on a deal we had. He is not an honorable man. I ended up stranded because of him. .

James Hinkle

★★★★★

2 months ago

Professional staff and great communication throughout the service process. Loved the inspection video.

Rashad A Koroma

★★★★★

a month ago

It is a fascinating automobile facility along with their accommodating staff.

Aaron Wedeking

★★★★★

a month ago

I was in town for Barrett Jackson and had a check engine light come on. They got me in with no appointment and repaired the same day! Great fast service!

Susan Salamone

★★★★★

2 months ago

Summer is my service manager, she always get my car in and is very thorough, helpful and friendly The techs always send me a video of their inspection of my vehicle, they explain everything and make recommendations whether service is needed now or what to prepare for on future visits

Ant “Apizzle” Pan

★★★★★

a month ago

Without a doubt the best place to buy a car, everyone is very thorough and knowledgeable. Summer was so nice to work with, I've delt with alot of dealerships in the past and she is the best service advisor without a doubt. Great place.

Raymond Basso

★★★★★

9 months ago

Brought new MDX Type S into service department for: window tinting, ceramic coating on exterior, interior protection, cargo cover and black badges on exterior. Trevor Karnas and his entire team offer exceptional customer service with an attention to detail unrivaled by any other auto dealer in the Valley. So far, from purchase to the first service department experience Acura North Scottsdale has validated my decision to choose them. Thank you again!!

Kyle Wieczorek

★★★★★

3 months ago

I've been dealing with some warranty stuff with my MDX for the past year and a half and have been dismissed and gotten the runaround from two other dealerships. North Scottsdale got me in right away and went above and beyond to resolve my issue, where other dealerships fell short. They had a loaner vehicle available for me that day, and they got right on it. Stephen was very professional, kind, personable and I truly felt taken care of over there. I definitely recommend this dealership!

Naveed Najam

★★★★★

3 months ago

I needed a valve adjustment and was calling dealerships around the valley. To start, Scottsdale Acura quoted me about $300 less for the exact same job than Peoria did. Furthermore, I already purchased my own spark plugs. Scottsdale Acura agreed to install them for free whereas peoria wanted $400 for the same job. For context – this is an extremely easy task on my sedan. Steffen was my service rep and Chauncey was the technician. Both of these guys were helpful, respectful, and professional. Not once did they try to upsell me on anything I didn’t need and took the time to properly explain or discuss anything I needed. They even advised me to defer some smaller repairs to later as they would be covered in larger repairs/maintenance that I will do down the line. I would absolutely recommend going here.

Kris Hammon

★★★★★

2 months ago

Not only is this easily the best ACURA service department in the state of Arizona. It might be the best overall dealership service department I’ve ever had the opportunity to work with. Steffen and the team in the service department are hands-down world class operators and they could not more wholeheartedly recommend the service department to anyone.

Travis Thomas

★★★★★

2 months ago

I love going to Acura Scottsdale. It’s definitely by far one of my best experiences getting service work done at a car dealership. They don’t pressure sale you or harass you into upsells. They just inform you about the service recommended or necessary for your vehicle and provide the service you request for in a prompt and respectful manner. My service writer Steffen is phenomenal!

Frances Millbranth

★★★★★

2 months ago

My service advisor Summer is the best. In my many years of owning vehicles and taking them in for service. This has been the first time I have felt that im not being sold on something that is not needed. The honesty quality of work is very much appreciated.

Tiana Perry

★★★★★

3 weeks ago

This location is excellent. The customer service was top-tier, and the service department had a very speedy turnaround time. I went to other mechanics, and shops trying to get my car fixed and nothing worked, but once I took my vehicle to Acura in Scottsdale, they knew exactly what to do and it was worth every penny. When I am ready for an upgrade, I know exactly where to go.

Daniel Cooper

★★★★★

5 months ago

First time visit was exceptional! I do most of my own work, but find some services make a lot more sense to just visit a dealership. Staff was extremely pleasant, and didn’t try to fool or trick me into anything I didn’t need. A couple recommendations based on mileage, but no upselling or attempts to mislead me into fixes that weren’t needed. I was also happy to see they had a nice office section in the waiting room if I ever need to set up my laptop and get some stuff done while waiting. I’ll be back!

Jasmin Alvarado

★★★★★

a month ago

I always have a great experience. Every time I come into this dealership. The team is extremely welcoming and genuinely attentive to everything. I have to say I really appreciate how they take the time to explain things clearly and make sure I feel comfortable with the process. One of my favorite things is receiving videos from the team working on my car. It really helps to see exactly what they see and build a lot of trust overall great experience in team that truly cares. I highly recommend them.