Reviews
Rachel Garcia
I ordered something online, went to pick it up as the email said it would be ready in 30 minutes. Get there about 2 hours after placing the purchase to find out no one pulled the item, and now they were sold out. However, they were able to locate it in another store in the Frederick area. Although I had to drive further out of my way I was pleased to know that I would have my product that day.
★★☆☆☆ 8 years ago
Robert Olds
This is a no-nonsense experience. Each of my visits were same as the one before. I tell the parts guy what I need, or my problem, and I've always been given options from which to choose. Checking out almost always is quick. If one register is occupied, a free parts guy opens a new register. Have a difficult mechanical problem? They can offer solutions and tools to fix what ever fails your best. Parking is ample and free. Easy access off of the Golden Mile.
★★★★★ 7 years ago
Ryan Miller
I had to have my wife purchase a part from this location. I gave her a bolt to bring with her and told her we needed 2 of the same bolt for the brake caliper purchased from this location. The employee was about to sell my wife s completely different bolt that was significantly longer in length. I'm grateful there where customers in the store who intervened and stopped my wife from purchasing a bolt that could have caused a catastrophic failure. This is our family vehicle that we drive our 2 young children around in. I'm amazed someone who works at an auto parts store would not take seriously the importance of correct parts and the safety issues when installing the wrong parts
★★☆☆☆ 3 years ago
Aaron Hughes
They rented me the wrong $150 kit for a brake job on my Sienna. The location near my house didn't have one in stock. The store is clean and neat. The staff is pretty nice and helpful all things considered.
★★★☆☆ 7 years ago
Gabriel Solano
So far, I had a terrible experience with Alex, a worker at Advanced Auto Parts Frederick, I told him if he could help me with anything and what he told me was where the product was, I'm not a person who knows much about cars, and he did not help or recommend anything to me and he is not interested in doing so. Before helping me he was using the phone and then he used it again, without paying much attention to me. It seems like the parents force him to work. It's a shame they pay him to do that lousy job.
★☆☆☆☆ 2 years ago
William Heflin
Friendly knowledgeable staff. Thank goodness we ended up close to here when we had emergency issues. They had everything we needed and more. All employees including management offered assistance with our issue.
★★★★★ 2 years ago
Terri Brown
Came in looking for someone to put on wipers on my Acura MDX. Joseph was more than happy to help and did it with kindness! Will return here for future shopping!
★★★★★ a year ago
Remo Molino
Excellent customer service. Great inventory. If you don't see it on the shelf just ask if they have more in the back. Often times they do. Store is well organized and clean. All safety measures are followed including free facemasks upon entering if you forgot yours. Plenty of free parking in the large parking lot. If you purchase windshield wipers there they will put them on for you for free if you ask. Prices on everything are very good. There is only a short wait, if that, when checking out. Store is handicap accessible.
★★★★★ 4 years ago
Peter Wright
Swift & Excellent Service! I went in on Thursday for their free battery check. The tech on the counter tested my battery on the spot. W I went in the next day (on payday) to buy a new battery and the same tech looked up which battery I needed and installed it himself.
★★★★★ a year ago
David Burda
If I could give 0 stars I would. I purchased not 1 but 2 alternators and both were defective. The second one left my girl sitting on route 50 and had to be towed. I think Advance should refund my money and at least 1 of the labor charges. The rep for my repair facility ( Kirk ) was no help at all. They want me to purchase another one and it would be covered. Why would anyone in their right mind do that, after the first 2 were bad. I will never do business with Advance again. NAPA here I come.
★☆☆☆☆ a year ago
Dick Stoner
Pretty good deals - but don’t expect old fashioned parts men who know fitment. Unfortunately the online ordering does not work so well at our store as they will say “ system is down” but it really means they have not yet filled those orders when you arrive
★★★★☆ a year ago
G C
The store on West Patrick Street is my favorite location in Frederick. I live on the other side of town and still go to this location. Anytime I have gone, the staff is always knowledgeable and very helpful. Tonight there was such a helpful lady and the manager Luke is amazing, gave me advice on a part I needed and one I didn't actually need and just so grateful for both of their help. Got everything done after a stressful evening thanks to Luke and this store.
★★★★★ 2 years ago
Miranda Galbraith
I only went to this location once but I give it 5 stars because the person who helped me recently was very helpful. I had purchased a new windshield wiper at another of their store locations but then when I got new tires at a garage and asked that they replace the old wiper with the new one I was told it "wasn't the right kind". The person from Advanced Auto on W Patrick quickly checked his computer to confirm it was compatible then offered to come take a look outside and proceeded to pop it on my windshield for me in less than a minute. I will got back to this location for sure!
★★★★★ 2 years ago
Blair Lux
I simply went in requesting they test my battery and was aggressively told no they don’t test in the rain and I need to take it to a shop. It was not raining. And had not been raining for at least an hour. I didn’t even say anything further when he then sternly repeated “WE DONT DO IT IN THE RAIN” and walked off. It was a simple request and he could’ve nicely declined. The battery is also from advanced auto parts which I why I wanted the testing done there. I’m not one to argue on doing it in the rain or not, but I asked nicely and he was just rude. Didn’t get his name.
★☆☆☆☆ a year ago
Amanda Hunter
The employees at this store are so rude, the worst customer service experiences I've ever had. NAPA is so much better.
★☆☆☆☆ 6 months ago
Mariela Campos
For my part, I am satisfied with the service that Cristian provided me. He was very kind, precise, and very fast.
★★★★★ 4 months ago
Katie Ambush
Joey at the W Patrick St location was so helpful. I’m not a huge car enthusiast but I needed to find a particular screw for my engine filter as I was concerned about having one missing. Joey offered to come take a look and was so helpful in helping me figure it out. So shout out to this location and Joey in particular for his help!
★★★★★ 7 months ago
Richard Shoge
Great return service and they helped me install difficult wiper blades! Thanks Advanced Autoparts!
★★★★★ a month ago
Carlton Mezetin
They definitely recommended me to purchase the wrong product. At least the return was easy and straight forward.
★★★☆☆ a month ago
J Beebe
These guys are consistently fast, friendly and polite, and they obviously keep a very high standard as far as customer service. They have excellent on-hand inventory, and very quick turn-around on shipping items. AAP is my "Go-To" one-stop source for local APs for my mobile repair, towing and hauling biz!
★★★★★ 4 months ago
