Advance Auto Parts

Abby Coltri

★☆☆☆☆

4 years ago

Had warranty on alternator purchased online through website. Refused to replace at same price as originally purchased. Instead refunded the discount price then insisted I pay full current price for replacement part. Also asked them to price match on a gallon of Lucas, they proceeded to tell me I was 'taking money out of *their* kids mouth'. The managers are the ones that weren't professionals the counter guy was more helpful and professional then them.

Ryan Costello

★☆☆☆☆

4 years ago

Never have the part in stock, online ordering is a joke. Manager always has an attitude about everything, very unprofessional in this store. No care what so ever. Order parts online that are in stock go and pick up 3hrs later, oh we don't have that in stock. Go to any other parts place but this place. People behind the counter should be working at McDonald's not a part store

Marilyn Woodson

★★★★☆

6 years ago

I go there and buy my stuff cuz usually when you walk in people try to help you when they're really busy though they can't do it too much cuz there's only a couple people they all come outside and they'll put your light bulbs in if you buy your light bulbs there you know being us being a female I don't know if they do it for males but I know they do it for me and I'm very grateful I would recommend going there to get your parts for your car

Dan Rich

★☆☆☆☆

3 years ago

Not only did the employee not know what she was doing when using obd reader on my car but she accused my wife of stealing and was extremely rude to her before she even actually knew if anything was stolen and when asking the person you accuse of stealing to find the item and they forgot which aisle it was that she set it down ..maybe don't laugh and say "oohh I'm sure you forgot yea I bet" so find it then " not only was she rude and condescending to my wife but didn't even apologize after my wife pointed out the item she accused her of stealing ..she didnt even say sorry she stayed rude my wife opened up her purse to say you wanna check it to make sure I didn't steal anything qnd the woman said she was getting the manager for idk what reaso. But they just came outside qnd started being rude so my wife was rude back...you're employee is rude your manager is rude they're unprofessional and you lost a good customer I come there all the time and frequently not any more though you should look for a new employee and manager bc they're making you lose business and clearly I'm not the only person who thinks so according to the reviews.

Abe lornet

★★★★★

a year ago

The staff is very friendly. They checked my car and put in a new battery with no cost. Excellent customer service

Justin Michney

★★★★★

a year ago

Everybody was very helpful. Robbie is the man. He definitely knows what he’s doing. Help me with everything I needed! Very grateful!

Alexus

★★★★★

9 months ago

Went to get a headlight bulb today after being pulled over & the staff went above & beyond to take care of me and my babies. Extremely grateful 💛

Matt Basinski

★☆☆☆☆

3 years ago

Ordered some parts two days ago. Was told they would be in the next day around noon. Went down and one of the two items were there. Was told the final part would be there after three. I called and waited on hold for ten minutes only to be told it would be there in the morning. Went in after noon. Still not there. Told them I wanted a refund. A red haired girl got nasty pretty quickly saying there was no refund because they were never ordered. I asked why I kept being told they were coming in if they were never ordered. Another guy came out and read thru my receipt. I ordered spark plug wires and was billed for anti-freeze which i never wanted or needed. Got refunded the cost of the anti-freeze and the guy asked if I wanted the plug wires ordered. I told him I would walk before I ever got another part from them. Five people working today. One person was being helped. I waited five minutes before anyone even helped me. Terrible training. Poor organization, and plain lazy workers. Don't bother going anywhere near this place!!

UMUT ÇATAK

★☆☆☆☆

8 months ago

Just because I opened the box and didn't fit into my car they dont accept refund,employees are creepy that was my first time here and last time never again!!!!

David Nicol

★☆☆☆☆

a year ago

Poor customer service. Wife went in for a battery and left without one. Lazy associate just didn’t want to do it. Yeah it was later in the day and dark out. However he was able to light up a few cigs in the short time she was there.

Natashia Moore

★☆☆☆☆

Edited a year ago

Awful experience. Company did not back up a promise made to write an incident report and to “make sure the guest was taken care of” Accident occurred on their premises and they offered little to no assistance for a fall that resulted in 2 broken bones. Did not offer to call for medical assistance, and did not write an incident report even after being asked to. MOD stated they did not know how to complete an incident report. Spoke with GM and DM and they said “we will take care of this” as they apologized for not assisting as they should have. They did not return next day calls as they promised. Almost 2 months later, a hard cast on, and still extremely swollen. DO NOT EVER trust anyone on this management staff. To see an 80 year old 85lb customer fall and not offer assistance other than sitting in a chair for 5 mins and then let leave alone with 2 broken bones… Very disappointed.

Roosevelt Mincy

★★★★★

a month ago

Rachael was friendly, knew her stuff and found a deal for me !

Jules Nieves

★★★★★

7 months ago

I want to give a huge shoutout to Teagan McFarland for going above and beyond! He not only made sure I got the exact parts I needed for my vehicle, but also took the time to help me install my battery. Teagan was extremely patient, very knowledgeable, and clearly cares about providing excellent service. I truly appreciate his help and will definitely be recommending others to come back and ask for him.

LeeLow aka KING LEONIDAS

★★★★★

4 months ago

RACHEL is beyond incredible!! She always goes the extra mile for me ! She this is the best place for part Ive ever been too ! Thank you Rachel

Addison St. Clair

★★★★★

6 months ago

Pleasant experience. Everyone avoids the auto parts store, including me. But this store was inviting and made my day, even though I was mad about needing to fix my car. They made me laugh, and feel welcome. I will be back. Ive never left an auto parts store smiling, and with the parts I need.

Sandi C

★★★★★

a month ago

The staff here was super helpful in looking up a previous purchase of a windshield wiper to see if it was still under warranty. Thank you for taking the extra time to look it up.

Jonathan M Valerio

★★★★★

a month ago

Teagan McFarland truly exceeded expectations to help me, especially during this cold weather. He was knowledgeable, patient, and genuinely cared about making sure I got exactly what I needed. Even with tough conditions, his attitude stayed positive and professional the entire time. Customer service like this is hard to find, and Teagan represents Advance Auto Parts extremely well. I highly recommend asking for him if you need assistance!