Advance Auto Parts

Xeox

★☆☆☆☆

6 years ago

You should be advised that your management at this store has taking it upon themself to hurt your business. 10/14/19 the manager decided to block your business entrance with his truck. I understand the frustration they may have with all the traffic from the school next door, but at 8am your store does not have that much business to worry about losing if any as there are still a few parking spaces always available. This caused huge traffic delays more than usual for this area by at least an additional 20 minutes. I personally will no longer shop at this store. I would go to this store when it seemed like there was good relations with the school. Last year and this year it seems to have gotten hostile and I don't know if there was a manager change, but the attitude is not welcoming. Other parents I know also refuse to go to this store also because of this kind of attitude. Please, look into the mental stability of your management. As this is dangerous traffic and safety wise. Thank you.

K “Kcha6295” Cha

★★★★★

2 years ago

Will and Rhett are the best! I went to a different auto parts store and was told they are not mechanics and wouldn't help me out when I had the part I needed in hand. I went into your store and within minutes Will and Rhett had the part I needed in my hand! I am very happy they went out of their way to help me!!!

Chad Schellhorn

★★★★★

4 years ago

I cant thank Lucy enough at the Fishhawk store. I came in 10 minutes before closing due to having a bad car battery and needing a new one installed. She knew I had to get jumped to make it to the store. She went above and beyond to help me get a new battery installed. I cant thank her enough. Her fantastic customer service made a bad day turn into a great experience and a nice way to finish out the day. Thanks again Lucy!

Anas Ab

★★☆☆☆

2 years ago

I had to visit this store around 2 to 3 weeks ago at 7:30 am since I urgently needed transmission fluid. Unfortunately, my experience at this store was far from satisfactory. The woman at the store had a rude attitude when I asked if they price matched. When I found the same items a couple of dollars cheaper at O'Riley's, I showed her the price on my phone, but she didn't even bother to look at it and continued to be difficult and question me if I was sure it wasn't just an online price. The webpage clearly stated that the item was ready for pickup. The store employee was definitely not welcoming or had any intention of being helpful. Moreover, this store is way more expensive than anywhere else. If they're your only choice, make sure they price match with Autozone or O'Riley's.

Raquel Lee

★★★★★

9 years ago

I needed my battery replaced ASAP, so I placed my order online to take advantage of a 20% coupon the website was offering. The store opened at 7:30am, and a gentleman by the name of David took good care of me. He checked to make sure that the battery was in fact the issue, and then proceeded to install my battery. He did caution that if any other customer was to walk in, he would stop to take care of them, to which I agreed and understood. He was done in about 5 minutes; very professional and courteous.

Pat M

★★★★★

Edited a year ago

My review from 3 yrs ago still stands. I'm just updating my experience. Craig was very helpful when I picked up my I order, and he installed my rear window wiper. I ended up replacing my windshield wipers as well while I was there, also installed, and I learned of a program that will replace my wipers if they go bad. Amazing! Thank you. Advanced Auto ,Craig, and the other gentleman, that was also helpful! Appreciate it! _________________ Great place friendly associates and curbside available for online ordering!

HM L

★★★★★

Edited 11 months ago

Updated review April 2025 One of my vehicles had a check engine light come on over the weekend. As this occurred after getting gas, I asked the store staff if a new gas cap would fix the problem. The gentleman at the counter offered to run diagnostics. When I returned with the car a young women ran the diagnostics which came back with several possible options. I purchased a gas cap which resolved the issue. Very satisfied the service. 2023 Staff did not express an interest in assisting me, the catalog I referenced in the store was outdated, and they did not have what I went in for.

Valery McCoy

★★★★★

2 years ago

I stopped to get my battery changed during a steady rain spell. Micheal was the store attendant that sold me my battery and signed me up for the reward program. Micheal came out to change my battery. It was a bit of a challenge with the on and off again bouts of rain. I sat inside of the dry interior of my car marveling at his persistence. Thank you Micheal you demonstrated the true meaning of going above and beyond. you provided outstanding customer service and concluded it with a smile!

Ed Cafasso

★★★★★

2 years ago

I had an excellent experience today at this store. Blaine Gagnon, the store manager, took the time to diagnose the issue with my dying battery and quickly replaced it with a new one at a good warranty. So glad I sought help here. Great service!

Jennifer M Pankey

★★★★★

2 years ago

Felt they really wanted my business. They were more than glad to help me find things. I went to have my car diagnosed. Because my check engine light was on it was free. He knew without looking it up, what the code meant. They had the part in stock and showed me the one that was the best price. I felt confident that they gave me the part I needed. He also told me the part was going out and needed to be changed asap. I had confidence in their knowledge of their products. It's my new go-to place for car parts and questions.

Desmond Byrd

★★★★★

a year ago

Certainly! Here's an enhanced five-star review for Rhett: --- ⭐⭐⭐⭐⭐ I had an exceptional experience at Advanced Auto Parts, thanks to Rhett! From the moment I walked in, his warm and professional demeanor made me feel welcome. Rhett's extensive knowledge of auto parts and his genuine willingness to help were truly impressive. He took the time to understand my needs, provided clear and insightful advice, and ensured I got exactly what I needed. When it came to changing out my car battery, Rhett went above and beyond. He handled the task with efficiency and expertise, making the whole process seamless and stress-free. His attention to detail and commitment to customer satisfaction are unparalleled. If you need expert assistance and top-notch service, Rhett is your go-to person at Advanced Auto Parts. Highly recommend!

Alex Morgan

★★★★☆

a year ago

When my sister first bought her battery here, the terminals were not cleaned and left filthy. When we came back a week later because the new battery died and we had to have a towing company come out, Michael was a great help. He cleaned the terminals thoroughly, took the battery to charge overnight, and ran diagnostics on the car, and everything was fine; it was just very dirty terminals, which should have been addressed when they replaced the battery. I appreciate greatly Michael’s help in this, but am also frustrated that the terminals were not cleaned properly the first time.

Silvia Unzueta

★★★★★

a year ago

My experience at this store was great! Sergio helped me get my battery replaced and even offered some suggestions in regards to other repairs I needed on my vehicle. He was very knowledgeable and very professional, even kind enough to help change my wiper blades that I didn't realize I needed. I will definitely be back if I have any other needs!

Neil Harvey

★☆☆☆☆

2 years ago

Staff was non existent (Olivia). I was in the store for 15 minutes and was not helped. Both staff were behind counters on their cell phones. At check out only heard the price of what was purchased. I will never purchase from this store again.

Miguel

★★★★★

5 months ago

Great crew in here. Helpful, friendly, and the store has plenty of inventory

Shavorn Descartes

★★★★★

5 months ago

Beat helpfully advanced auto parts I've been to. Sergio helped me out quickly and easily. I'll be back soon for sure

Gregory Daniels

★★★☆☆

10 months ago

I arrived at 7:34 AM, expecting the store to be open as posted (7:30). After knocking with no response, I called and spoke with an employee named Mike, who I could see inside. He seemed annoyed, asked me to wait, and continued making coffee before finally unlocking the door at 7:38. He was polite once I was inside, but clearly not in a rush to assist. Not the worst experience, but definitely not what I expected that early in the morning.