Darrel's Garage

Malcolm Garey

★☆☆☆☆

8 years ago

Took my truck to them for a $200 repair job and it cost me $3000 to get it back.

Kyle

★☆☆☆☆

a year ago

I left a review for this place but somehow it was removed. I’ll keep it short: the inside of this establishment is overrun with dozens of cats and smells like cat piss. To add, it’s badly run and the owners are unprofessional. This is your warning.

Jose Colon

★☆☆☆☆

a year ago

Horrible place, closed on weekends. More cats than actual Uhaul trucks. Unsanitary to have cats everywhere in a place of business.

richard tomlin

★☆☆☆☆

a year ago

TAKE YOUR TRUCK/TOWING BUSINESS ANYWHERE ELSE. NO WONDER THE REVIEWS ARE HORRIBLE, THE ABSOLUTE RUDEST/DISPESPECTUL CUSTOMER SERVICE I HAVE EVER EXPERIENCED. CALLED UHAUL CUSTOMER SERVICE AND FILED A COMPLAINT. AVOID AVOID AVOID!!!

Ashley J

★☆☆☆☆

7 years ago

Horrible, filthy establishment! Please seek services else-where. We returned a uhaul here ( fuelled.) A couple of days later we recieved an email stating that the truck was never returned. We went to the location the next day for clarification and "Laura" stated that the truck had been returned and that they had rented the truck out 2 or 3 times since we returned it. The next day we received an emailed receipt with multiple fees. We called Darrels Garage and were told that the truck was never returned. The owner Darrel, is highly unprofessional. They have no idea how to run a business. Please beware of this poorly ran establishment.

Luis Rosa

★☆☆☆☆

4 years ago

My wife and I had the worst experience ever at this location. Used the mobile app for U-Haul and they were not opening the gate before 9am for reservations at 8:30am although there were staff in the building. The “representative” got there around 9:30 and said there was no reservation after we showed them the confirmation multiple times. They than asked us to wait outside while we called u-haul so we can find out what was going on because we it card was already charged. They than wouldn’t let us back in and they were looking at us through the window.They said that we have to call U-Haul to change the details, the whole time the customer service rep was on the phone telling us that it’s in the system but they refused to check again. On top of being ignored for 30 mins , there was At least 25-35 cats in the location with urine all over again he place. I’ve never seen something like this before in my life. After another 30 mins of trying to get them to change my reservation they told us to leave or they were calling the police. Horrible service. Bad treatment of guest and a threat to the U-Haul brand.

Megan Abner

★☆☆☆☆

a year ago

AVOID THIS PLACE!! 0 Stars honestly!! Get a U-Haul down the street!! I had a confirmed reservation for this place, showed up before my reservation and when I walked in the man running the place stated “we have no reservations, you got the wrong place. My daughter checked and said we had no reservations and left” it’s absolutely evident that his scheduling log was not checked thoroughly before his daughter left for the day. I was quickly rushed out and promptly called the scheduling department to get this sorted out. The location is over run with cats and certainly smells like it.