Affordable and Dependable Auto Service, LLC

Jacilyn Pruitt (Jackie)

★★★★★

10 months ago

Wonderful people to work with. My engine blew up and they bought my car for a fair price, even came and picked it up for me! On top of that they continued to work with me after my move to finish getting everything situated with the title etc. Would definitely recommend for any auto service, towing, or car junking. Super nice and considerate people!!

Jessica Evans

★☆☆☆☆

Edited 4 months ago

Husband bought a truck that needed some work and get an inspection. Truck was in the shop for a week or so and upon receiving the truck back my husband discovered that the mechanic broke the valve cover when replacing the valve cover gasket and tried to hide it- did a bad job at that and when we showed back up to confront them the mechanic that worked on the truck he didn't seem surprised at all that we discovered it. We took it in on a Saturday and told us they weren't going to get to it till Monday. Then they "discovered" the control arm was messed up even though my husband told them originally when making the appointment that he was pretty sure that needed replaced. So they offered to replace that at cost and it would take half a day but we didn't get a call until about 30 minuets before closing on day 2 of having the truck. Then we discovered the first day of having rain since getting our truck back that the windshield wipers they called us and told us we HAD to replace to pass inspection were never even replaced so that ended up being ANOTHER trip almost an hour away. Also our parking break we asked to be fixed didn't get fixed because somehow mechanics can't figure out how to fix it and the tag light was just wrapped in tape and shoved in the hole which then fell out on our first drive. Fluids were also not topped off that we paid for. Extremely dissapointed in the work when we paid almost $3,000. Lady working the desk was really nice but I wouldn't trust the mechanics. We were told that we would get a call from the owner yesterday about this all but didn't even get this. Months later adding in another mechanic has found so much more that affordable "dependable" completely neglected to tell us about including some really bad rust. Even lots of things that they should have cleaned out that was not. I highly recommend staying away from this place.

Christopher “Chris” Sabo

★★★★★

2 years ago

Had my vehicle towed to their shop because of no start issues. I asked them to replace my starter with the one I had because that's what I initially thought it was. After the new starter didn't fix it, they started diagnostics to find out my issue. Come to find out it was in a replacement battery terminal I used one month after buying truck. They kept me informed as they worked on it and eventually repaired. Thank you Charles and your guys who worked on it for getting truck up and going.

Melissa McElroy

★★★★★

8 months ago

Three hours into our 8-hour trip, my water pump went out and we were stranded on the side of I-81. A quick Google search led me to Affordable and Dependable Auto Services, and I’m so glad it did. The owner promised to take care of us—and he did. Jason came quickly to pick up my mom and three kids, getting them safely off the highway, and the tow truck came shortly after for me and the car. Everyone was kind and professional, and the tow driver even managed to keep us laughing. Jason promised same-day repair, and in just about an hour I had a new water pump and we were back on the road. Honest, fast, and fairly priced—I’d recommend them to anyone in the area.

Jennifer Vincent

★★★★★

9 months ago

We are absolutely grateful for the expertise and dependability they offer went in for an inspection and learned we have a few things needing fixed Asap. This vehicle drives our child around. For us it’s not just about getting it fixed cheap it’s about dependability and that they are! Very attentive and knows what they’re doing plus the owner helps the community out by offering quick reliable services. Lastly and yes they are affordable and dependable we suggest for anyone to check them out! We are definitely going back to them! We just found our new mechanic! We trust them completely!

Brandon Downs

★☆☆☆☆

6 months ago

I'm sorry but this shop does not deserve 4.8 stars. They had my car for a month and half. Had to order a PCM for my car 3 separate times because it kept coming damaged apparently. That's w.e idc About all that. But I paid $130 for them to do the test to tell me what was wrong with my car. It was the PCM and it cost me 750 to buy that part through them. So that and the test and labor put me around $1000 already. Talked to them over the phone for over a month and not once did they inform me that coming in to get my car that they finally finished would cost me $700 more for them to install and program the PCM. if they would of informed of that fine but they never did. I feel as if this place took complete advantage of my patience and kindness with them. Now I just pray they actually did their job right and my car stays running. This place keeps information hidden from you and my experience very unreliable. Do not recommend.

James Lee

★☆☆☆☆

2 months ago

Shady people. A woman in a hijab and people who worked there just seems off. As I was leaving they all was in the parking lot staring at me. Very strange place. And my engine light came back on after 3 days.

nanci dodson

★★★★★

10 months ago

I was experiencing car trouble and dropped my car off last-minute on a Friday without an appointment. The lot was full and I could tell they were really busy. Jenny was super nice and got my car worked in, and was transparent about the fact it might not be done until early the next week. Everyone I spoke to was super knowledgeable and nice. They gave me a thorough explanation of my car issue and an estimate before doing any work. Loved the communication and great service from everyone at A&D! Will definitely be back.

Nathan Korner

★★★★★

9 months ago

I could not be more grateful for the great service I received at Affordable and Dependable Auto Service! I mistakenly decided to put diesel in my engine and my car quickly sputtered out. After being towed to Affordable and Dependable by AAA, I was granted an extremely quick and gracious turnaround on a Friday afternoon, in order to have my car available to drive 8 hours home the next day. Would absolutely go here again!

Russell Nicoll

★★★★★

5 months ago

Had my starter and fuel pump go bad on my 83’ Suburban leaving both me and my girlfriend stranded while driving north for my next duty station, the people here helped turn what would be a disaster into a very pleasant experience they were able to not only tow but then replace my starter and fuel pump for a VERY good price. I would recommend this company and their services to any and everyone in the area.

Debbie Tornfelt

★★★★★

9 months ago

My husband and I broke down on 81. We were towed to Affordable in Roanoke—300 miles from home. They couldn’t have been more helpful—drove us to rental car office and assured us our car would be repaired by late morning the next day. True to their word, we were on the road by noon. No problems. My husband and I felt confident we were given a fair price and repairs were done well. I appreciated their honesty and good service. Thank you Affordable!!

Andrew Sosnick

★★★★★

7 months ago

Needed to get a Virginia State Safety Inspection done. This all-star team at A+D Auto Service were able to squeeze me in the same day that I called! Highly recommend! Great crew there. The office folks in front have fun personalities to boot!

julie hubert

★★★★★

a year ago

Charles has been helping us fix our vehicles for years. He is one of the utmost honest, dependable people with an amazing staff that make it a pleasure to work with! (Crazy to say fixing up these old cars was 'pleasurable' ) Thank you! See you again soon

Lenai Clegg

★★★★★

a month ago

Came for an inspection. They were great. Very friendly & efficient. Didn’t even charge for some minor fixes. I’ll definitely be back & will recommend to others.

Randy Wade

★★★★☆

2 months ago

Very nice folks to deal with. Unfortunately my repair was a lost cause and as a result I needed to get a new vehicle. They offered to purchase mine and it covered the lions share of the repairs that had been done before determining the vehicle needed more work than it was worth.

Dennis Cloud

★★★★★

a month ago

Been new to Roanoke for about 5 years. Didn't know anyone so we took a shot with a few auto places and got burnt and ripped off. Went to affordable and dependable auto care, And hit the jackpot. Super great service, great repairs, great prices. All around best auto repair shop in SWVA. Such great people. If you are new to the roanoke area like we were and in need of auto repairs and services like new tires, This is definitely the go to place. Don't waste your time like we did and get scammed, go to affordable and dependable auto services. They are now our destination for all auto needs.

Tim Siperly

★★★★★

3 weeks ago

This review is long overdue but well-deserved. A & D Auto Service provided exceptional service when my Jeep broke down in the middle of a 500 mile commute. Manager Jenny’s professionalism and mechanic Skylar’s expertise turned a stressful situation into a quick, expert repair. Despite working through a thunderstorm late on a Friday afternoon, they got me back on the road with honesty and skill. For those who miss the honesty and integrity of a "Mayberry" repair shop, this is the place to go! I highly recommend them for trustworthy service.