Alexander's Import Auto Repair

Shane Totall

★★★★★

a year ago

Just got my Passat fixed here. Amazing service and quality. William handled all the paperwork and kept me apprised of what was going on while my car was in the shop. His initial estimate exactly matched what I paid once the job was done. It was also less than half (!) what three other shops quoted me for a pretty major repair. I'll be bringing my car here for as long as I live in Minneapolis. Couldn't recommend enough.

Oliver Niesewand

★★★★★

2 years ago

Excellent customer care and very fair pricing. I got my appointment date mixed up and arrived a week early - they were very kind about it and still found the time to do the work, which I very much appreciated. They followed up a week later with a text to make sure I was happy with the work (which I was). I would not hesitate to recommend this shop. I should also mention that you don't need to be driving a fancy import to use their services (though this seems like a great place to take your pride and joy).

Allison H

★★★★★

Edited a year ago

We love Alexander’s. We trust them to be honest about what our car does or doesn’t need. They can offer loaners when we need them, and repairs are done as agreed at a fair price. They are great! We've been going to them for years now, and just recently they really came through for us when we needed some emergency repairs, finding ways to squeeze us in, and were so kind about it. We really appreciate their service! Added 4/24 We had a major repair and they found more than any of us knew about that needed upgrades, but still came in with $50 of their estimate. We are so glad to work with them!

Dakota Godden

★☆☆☆☆

Edited 4 months ago

Tried 3 different ways of contact. Originally I had this as a 5 star review, punctual, honest, great work. Pulling car from storage , I noticed out of the $2,000 bill I paid, over half wasn’t ever done properly. Mounts installed that never had the nut put on, was informed clutch at end of life. Thought that’s why reverse was so clunky going into reverse. However, after installing all new mounts , they never put the nuts on the lower motor mount. Has caused that main bracket on motor to shear off, and has almost crushed oil pan. Potentially looking at having to resend to new shop to correct the problem with not even 3k miles on this repair. 2 emails unanswered and calling rang to voicemail. Maybe I’d give original 5 star review back, but this type of work is unacceptable.

Maren

★★★★★

a year ago

I have been going here for a few years, and I trust them to always give me detailed and reliable information about what work needs to be done. They listen to my concerns, and help me problem solve within my budget. I also appreciate their honesty when helping me prioritize urgent repairs and being straightforward in which repairs can wait until I have the budget for it. I have had only positive experiences here, and have recommended them to several others. It can be hard to find a mechanic shop that you trust and explains everything as transparently as possible, but this has definitely been my experience here!

Theodore Winterer

★★★★★

7 months ago

Great service and communication. I had them replace my timing belt and water pump including many other belts and a thermostat a couple years ago and recently had an oil change. Nice place to have here in South Mpls.

Brett Wilson

★★★★★

a year ago

I took my 2013 Subaru Outback to Alexander Imports Auto, and I couldn’t be happier with the service. William was incredibly helpful and communicative throughout the entire process. I had several concerns about my car, and the team provided a thorough diagnostic with fair and transparent pricing that fit my budget. I never felt pressured to fix everything at once. They were upfront about what was immediately necessary and what could wait based on my budget. It’s refreshing to find a shop that prioritizes honesty and customer service over upselling unnecessary repairs. I’ll definitely be returning for future maintenance and highly recommend them to anyone looking for a trustworthy mechanic!

Ted Hansen

★★★★★

7 months ago

Got my spark plugs done on a 2016 outback 3.6 at a significantly better price than any of the other places I checked. Good enough that I felt there must be a mistake…but no…They just do good work at a great price. Subaru folks, this is the place.

B F

★★★★★

5 years ago

William and the crew at Alexander's is top notch! Brought my Z3 there for radiator, belts, pump replacement. Friend of mine, who has always done his own auto repair, started bringing his vehicles there. They do a great job and are trustworthy!!! Your quest for the right "doctor" for your ride is over with one phone call or chat.

Adam Taylor

★★★★★

7 months ago

Alexander’s Import Auto Repair has been our car mechanic and service shop for over 20 Years. I highly recommend Alexander’s: Lovely folks, great service, polite, trustful, and very knowledgeable. I’ve lived in 3 different continents - this place is the best one I’ve ever encountered. Cheers!

Tyler Magnuson

★★★★★

3 months ago

Alexander’s is easily the best shop to go to within the metro if your vehicle needs repair. I’m pretty confident that you won’t find anywhere that’s as honest, thorough, and complete as this shop in the state of MN!

Jake Cogswell

★★★★★

5 months ago

I had a road force balance done on my Nissan Ariya after a bad tire job elsewhere. Alexander's took care of the problem, though—all of them. Torqued to spec, too. Now acceleration is as smooth as it could be. I won't forget it.

Cody Boal

★★★★★

4 months ago

Rear Main Seal decided to go on strike. Called them up, got an appointment in a few weeks, was expecting the car to be in for a while, took them two days. Price was excessively fair for the work, including a full check up on other leaks reporting back mid job to confirm to bypass. Professional experience for a good price

John C

★★★★★

3 months ago

Had some work on my coolant system that has been a problem for several months. Last year I took my car to Schmelz, got charged 3 grand to fix the problem....Turns out that wasn't the REAL problem. Took it to Alexanders this summer and they got me squared away. Communication with the guys was excellent.

Mikaela Ziegler

★★★★★

2 months ago

Friendly and timely service. I appreciate that they are transparent about schedules, and they also do fantastic work. My 2010 Audi has been well taken care of by this team.

Tu-Uyen Tran

★★★★★

3 months ago

I've taken my 2014 Subaru here several times this year on the recommendation of some people on a Subaru owners' forum. That was a good call. All of my car's problems were familiar their mechanics. I liked that they don't exaggerate problems. Some they said should be fixed sooner than later but others they said could wait indefinitely. Costs were reasonable in my experience. My most recent repair was a leaking oil pressure sender for $90.

May Maricle

★★★★★

3 weeks ago

Been taking my car to these guys for over a year now and they ALWAYS do incredible work. Skilled, honest, and no-nonsense prices. William is very friendly and super communicative. Alexander’s is an auto body shop where women can feel safe and secure. I’ve never felt like they were trying to pull one over on me, unlike other shops I’ve been to in the past. They never try to upsell you and their incredible work speaks for itself. Alexander’s Import Auto is an auto body shop you can go to for life!