The Lift Garage

Alias Hofn

★☆☆☆☆

Edited a year ago

Before I share my experience, I want to note that the owner was very helpful and did what she could to rectify the issues I encountered at The Lift. I brought my vehicle in for a timing belt and water pump replacement. I received my vehicle back and the inspection report stated the brake pads were in excellent condition. Two months later, my brake light came on and it turns out my brake pads were dangerously low, so it leads me to believe the technician did not truly check my pads at The Lift. When I brought my car in to the dealership for the brakes, they noticed the timing belt was leaking a significant amount of oil. I brought it back to The Lift and they said yes, it is leaking, but that it wasn't their fault. I brought my car to another shop and they confirmed the timing belt was poorly installed and that the water pump was not replaced. Obviously I was very upset to hear this. I called The Lift and the owner emailed me back. She refunded me the amount I paid at The Lift and compensated me for the costs I accrued at the other shop. I did not have the best experience with car repairs at The Lift, however the owner made it right and I am extremely grateful for this. I know the owner is doing an internal investigation to understand what happened on their end.

Ja'Na Dickens

★★★★★

Edited a year ago

I’ve been bringing my vehicle to The Lift Garage for over three years and always had positive experiences, until my most recent visit on 9/12/2024, which completely broke my trust in this shop. After my vehicle was inspected, it suddenly wouldn’t stay started, even though it was running fine before. Joe, the Shop Director, told me they didn’t know what was wrong and would need to keep my car for a few more days. He was condescending and dismissive, staring me down without blinking and seeming pleased to inform me that nothing would be done. His attitude made it clear that my concerns didn’t matter—either I accept what he was offering or get nothing. To make matters worse, I had already reported this issue during a previous visit, but it was overlooked by the mechanics. After paying for those repairs, I returned to say the issue wasn’t resolved, but they claimed they couldn’t find anything wrong. This left me skeptical, and now this recent experience has confirmed my concerns. What really pushed this over the edge was when I tried to assert myself and express my frustration, Joe threatened to call the police on me and have me escorted out. As a long-time customer, I was shocked by this treatment. The Lift Garage serves low-income individuals and underserved communities, and the staff should be trained to handle customers with more empathy and care, given the challenges many face. Instead, I was met with hostility and a complete lack of respect. I’m deeply disappointed and will be reconsidering whether I continue bringing my vehicle here. Update: I was immediately contacted by the director and told that this person was no longer an employee and that my continued business would be appreciated. This man’s behaviors was not in line with what the company represents or his training. When I came back to get my vehicle serviced staff was really compassionate with me about this situation. They have made this situation right and I really appreciate that.

Christine Pronk

★★★★★

a year ago

I don't even know how to put into words how grateful I am for The Lift Garage. I was so excited when I was able to secure an appointment because my car has started to need repair after repair after repair and I could NOT afford to fix it. I also couldn't afford to not have a vehicle so by the time my appointment came I was barely able to drive it there. As soon as I got there I was greeted so pleasantly outside by the nicest guy (pretty sure his name was James) who escorted me in. He got all my info and listened to my concerns and was very professional. He was also just so nice. You could tell he enjoyed his job and had a great smile that made me feel like I was leaving my car in good hands. I got a call from Oliver a few hours later to discuss my assessment. He has the patience of a saint, I sware! I had so many questions and it didn't phase him at all. He explained everything to me very succinctly and re-explained it again to me when I didn't understand or had follow up questions. He went over everything line by line and even was able to secure extra funding for me which blew my mind. I was over the moon excited that my car was gonna get fixed! I had a lot of safety repairs that needed to be done and so my car was there for about 8 days. I was pretty impressed that they were able to get all that needed to be done in that amount of time, and when my car needed additional work, I was immediately notified and my consent was asked every single step of the way. I also received funding from several different sources that they secured for me and I could have cried each time they told me funding had covered a portion of my repairs. To say I was needy is an understatement. I had several family members helping me pay and they all had questions and I had questions and I basically had them on speed dial by then. I could text them at any time and they got back to me almost immediately every time. Their responses were kind, informative, and always made me feel in control of what was being done on my vehicle. I've utilized many services that are intended for low income families and a majority of the time you end up feeling like the smallest person on earth for needing help but not here. I was treated with respect and dignity and that means the world to me. They finished my repairs a day early and the total was less than my original quote and my car is running so well now! I'm just so humbled by the service I received at the lift garage. My car is my lifeline and I am just eternally grateful for this place and the blessing it has been for me. Thank you to everyone at the lift garage!

Jolisa Marie

★★★★★

a year ago

Thank you!!!!! Couldn't be happier with the service they provide. I made my appointment, budgeted for my repair prior to my appointment. They were fast with getting my inspection done and I knew same day how much my repairs would be. The money I saved for my repair I was able to pay for my repairs along with having money leftover to fill up my tank and other things I needed. Thank you lift garage and all the people making it possible for low income households to get repairs done at a affordable price.

Ieasha Reynolds

★☆☆☆☆

a year ago

Lyft garage did 1700 worth of work on my car just for my power steering to go out again on top of that my Service airbag came on after all the work that was done on my car and when I said something to them about it, they said it was already on and I have proof that it was not on. They told me they don’t work on the airbag even though it’s something that they did, they did not fix the airbag situation. My power steering went out twice just for them to tell me that it was the part that went out and for me to have to pay an extra $55 for the part for them to keep my car for two weeks for a power steering it was supposed to be done 3-10 and it didn’t get done until 3-11 when we called on 3-10 they didn’t answer the phone. They sent the email stating that my car will be done maybe tomorrow but it’s taking longer than expected 3-11 came and they said that they sent an email stating that my car was done. Email never came through. If you ask me they’re full of it, and I will not be returning with my car. I will not be sending no one their way if you want your car messed up Come to them.

timothy moore sr3

★★★★★

4 months ago

Great place to get your auto inspected for free, and low income people get auto parts and labor "discount" great customer service 5*👍

Jonah Simmons

★★☆☆☆

11 months ago

I thought this was going to help me so much going into it since you guys have 4.1 stars, but that was not the case. I initially went in because of a whining noise when I accelerated from a stop which was never fixed. They did a bunch of "safety" work on my vehicle which is nice I guess but just look at how they left my interior. There was even more dirt/grease on my driver's seat. I shouldn't have to clean up after you guys. It might be worth it to see a shop and pay full price to ensure you're issue is resolved.

Helen Howard

★★★★★

9 months ago

I must give God the glory for The Lift Garage. 🙌🏾 they are the most kind and giving “Team” you can ever encounter. Dealing with auto repairs is always challenging. Lift Garage found a way to help secure funds to bring down my out of pocket cost.🎉. I have a vehicle to go to work, run errands & continue to take care of my family. The domino effect of not having transportation to work can be devastating. I THANK every team member, from administration, front desk, mechanics, and volunteers. You all truly made an impact in my life. Now how many people can say that about their auto shop. Blessings🙏🏽

Shirley Muna

★☆☆☆☆

Edited 5 months ago

You dont deserve this one start! Part one of what I am going through regarding the Lyft Garage... (OMG) this place was suppose to help the comunity, but instead they have gotten over on me many times until I realized the lyft garage Is very unreliable, my 2017 truck almost broke down because the lyft garage forgot to put oil in my vehicle which I felt something was wrong I took it back and they had the nerve to test drive my vehicle and describe to me that my vehicle is fine. The lyft garage explained they need to tighten the bolts. Oh and now my tires shake as I do press on the brake. "SMH" Now I am very upset because if they did fix my vehicle that i had paid for they should have explained to me that I have a leak, but they did not approach me with such words. the lyft garage called me down the day my vehicle was done to tell me that my vehicle was ready for pick up and that there was nothing wrong with it. My vehicle started shaking and making weird noise. I had took my vehicle to a professional and they explained that I had no oil in my vehicle and my bolts are loose. I can go on and send facts regarding fraud in the lyft garage... what if my vehicle had broken down due to the lyft garage false claimes about repairing my vehicle. I could cry. Now I have hard times trusting vehicle repaire shops. Thanx lyft garage who was suppose to help the comunity not fraud us or lie.

Shatanya Hall

★★★★★

a month ago

It's a great place to get your vehicle fixed for 1/3 of the actually price.

SN B

★★★★★

7 months ago

I took a class and learned a lot! I highly recommend The Lift Garage. I'm impressed with The Lift and the fact that these prices and services are offered. I lived in a lot of different cities. Minneapolis is lucky to have a place like this!!!

Monique Cohen

★★★★★

6 months ago

Thank God for a place like this in Minnesota. The Lyft garage fix all my repairs on my car for a reasonable affordable price the team at Lyft is awesome and I recommend this place to people who need an honest place to go that's affordable and know what they are doing I appreciate the work the Lyft team did for me and is very thankful. Thankful Extremally happy and satisfied customer.

RV Ballard

★★★★★

3 years ago

The team here is amazing!!!! This is my 2nd time going with The Lift Garage and they did NOT disappoint! Not only was my car done in record time but they worked with me to make sure the fixes were affordable. They did an exceptional job of staying in touch and keeping me up to date and now my car runs like New!!!! Thank you guys!

Aaron Castilleja

★☆☆☆☆

6 months ago

I’ve never left a review in my life but honestly their service was so terrible it screwed me. They either made several serious mistakes or they are flat out crooks. They billed me for mandatory replacement for all four of my tires which were at about half life. After they replaced them one of them POPPED two days after, along with the others needing adjustments. They also made my power steering problems WORSE after getting it done through them which is now costing me hundreds more to fix myself. They claim to cause relief but they have screwed me over and even months later I’m feeling the consequences while in school. I plan on leaving this warm where I can including all social media platforms and local forums along with of course word of mouth I’m warning you to stay away PLEASE!!!!

Zac Yerrick

★☆☆☆☆

Edited a year ago

Initially had a good experience with the shop and was glad to have an affordable option. Unfortunately the issue I brought my car in for back in June has not yet been resolved, I dropped my car off for a recheck and am told I have to make another appointment to fix the issue that has been going on since the beginning. I don’t know if there is a problem with double checking things but I’m bummed to have to figure out another option as I don’t feel confident this issue will be able to be resolved at this shop. Love the idea the shop has, just seems like there’s some kinks that definitely need to be worked out. Edit 2/2: found the issue was my strut from the beginning. Snapped off and was not attached to the top of the car body. This issue should have been seen by trained techs over 3 different visits since I saw it right away and I have no training, it seems either ignorance or avoidance unfortunately.

Kay

★★★★★

5 months ago

Omg I love these guys I'm on Social Security Disability. 1 check a month. And I rescue any animal that needs to be rescued. But mainly cats. And I use my vehicle to help other rescues with transportation. It's very important to get these fur babies from surgery and or all situations to where they need to be transportated and the rescues depend on me to help. Thank you sooooo much lyft guarge. 🙏 you made it possible to rescue many more. I can't say thank you enough 🙏 😌 😊 ☺️ 🙂 ❤️

Ashley Jennings (Naturopath.07)

★★★★★

3 months ago

I am ever so greatful to be able to participate in this opportunity. Our community needs more mission driven mechanics with flare. Like all encounters, some things could have been different. Lack of communication about me vehicle and contact with when it was done. A few other minor details. what really got me upset at the end, my car was squeezed in like peanut butter and jelly. The mechanic slivered out of that tight spot for me like it was nothing.