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About Business
All American Auto Body is a leading Car Repair specialist serving the Reno, NV, Reno area. They provide a wide variety of solutions, including Auto body shop, and other Car Repair tasks. Boasting a solid 4.7/5 rating from 178 verified reviews, their reputation precedes them. As a locally-owned business in Reno, NV, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Reno, NV.
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Google Reviews
Jennifer Blazeff
★☆☆☆☆ My experience here was absolutely terrible!! I would never bring another vehicle here again. They took almost 30 days when I was promised 1-2 weeks. Then, they went through three people who work with customers on their cars in the few months it took to get my car fixed. The first fix, they told me I needed a new battery or they couldn't fix my car. That was false. They realized the diagnostic shop they gave me car to did not have their equipment calibrated properly. Then, they gave me my car back with a new spot damaged. Luckily, I had taken photos before. They got my car back in to fix the area they damaged. When I received my car back it was not sunny and looked good. When the sun was out, I noticed holograms all over my car. It was terrible. They said they'd fix it, but I completely lost confidence in them at that point. This is the worst shop you can go to. I was told to use Paramount. I will use them from now on. Stay clear from this place. High turnover and people that just do not care about you or your vehicle.
Brian VL
★★★★★ While working with John and April from Continental Casualty Company/Sedwick Insurance who were making my experience with resolving my collision very difficult and stressful and honestly hell I, of course. had to get an estimate for repairs. I scheduled and met with Andrew at this body shop and oh my gosh this was a breath of fresh air and the calming professional experience that I needed. The entire staff that I had contact with was incredibly kind, professional, honest, very transparent, and they weren't following a script, they were being themselves. All of these factors combined made me choose them over the other shops that I looked at because the other shops were lacking at least one of these qualities, plus they make me feel welcome and accepted as a customer should. After the insurance company took over 4 months to sort everything out for a simple cut and dry wreck with front and back dash cam video, I went through the very easy process of dropping off my car. Everyone was incredibly nice and helped me with the process of having been in a collision with a company car, which was new to me and they were very informative. The repairs only took just over two weeks, so they work very fast and efficiently, yet were also very thorough and Dave was keeping me updated the whole time by text. A lot of companies seem to use automated texting, but these messages seemed personal and each hand written, a great touch that made me feel genuinely cared for as a customer. I also sent some messages back and provided advice for dealing with the difficult insurance. After the car was repaired and payment processed it took nearly two weeks for the insurance company to make a simple call to say there are no holds and the car can be released. While I became irate, angry, and frustrated and sent out an email directed at the insurance company, partly to be honest and make the manager aware of what was going on and partly to get a rise out of them for how poorly they treated me (probably because the insurance was ghosting me, lying, and breaking laws). However, despite the poor behavior of the insurance company and including this shop as a recipient of the email (I praised the shop in the email as well), the shop staff kept their cool, so they are able to work great under pressure. Since they were such a pleasure to work with, when they asked for me to pick up my car early so they could have a holiday party, I was more than happy to do that for them given all their hard work and efforts. I don't think I got to meet them, but the auto body technicians and support staff also deserve a shout out for making the magic happen behind the scenes, my car looks like nothing happened. All American Auto Body is incredible beyond words and a pleasure to work with, Google needs to add more stars for them, but I found a SuperStar for them, lol!
Aileen Dixon
★★★★★ They fix my front bumper issue and made my car look brand new. Even washed and vacuumed my car before returning it to me. Very happy with their service.
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