Google Reviews
Jan O'Reilly
★★★★★
a month ago
Always the best service! I drive by several places that would be closer but the quality of work and the trust in their work is what I need. The bonus is the people! Always friendly and very welcoming … like a visit with good friends.
Moises Ariel
★★
☆☆☆
2 months ago
I wouldn't trust my car at this shop, unless I was present the whole time. I dropped my car off on the 29th of December, for an alignment and Check Engine light. I had the understanding that I wouldn't have an answer on my car for at least a week and a half. I was fine with that, even called up there later the same day to schedule an appointment for my grandpa'struck that I had to later call and cancel. I received a call a on the 31st telling me that the check engine light was fixed (it was a small leak in a vacuum hose that the tech was able to quickly fix), and that the alignment couldn't be done due to extensive wear on the suspension. I knew that from my own inspection (I worked at a shop for a few years) and was actually there to get a second quote from what another shop had given me. When they called, they didn't explain the importance of what was needed to be fixed, or even what it did (which was fine), but they didn't even have a quote. I asked for one, and never got a call back. I called up there a week later and was told that there wasn't a ticket for my car, and that the lady who had helped didn't know what she was doing. (That's fine, but she's a representative of your organization, which makes me wonder what the company is thinking, putting someone that's clearly incompetent in charge of talking to clients.) Of course, I was upset, but this is a vehicle we don't need or use, so I told them that it was fine, mistakes happen, and that I would wait for their call once they could redo the inspection and get a quote. Fast forward three days later, "there are a lot of things wrong with the car, we haven't been able to get a quote." Fast forward five days later, "We're trying, there are a lot of things wrong with the car." Fast forward 4 more days later, and I just had my wife pick up the car. I don't use this car, it was a gift, it's driven once a month max, so I don't need it - that's not the point. It's the lack of communication that truly is upsetting. I picked up my car and didn't pay anything for the check engine light that was fixed, so that's why I didn't give them one star instead of five. Although, I honestly don't know if they forgot to charge me for the repair since there wasn't a ticket, or if they let me have the repair due to the service (surprise surprise, lack of communication)- either way, I'm grateful to the technician. With all that said, seeing the incompetence of the systems in place, I would never bring my car here.
Dan
★★★★★
4 months ago
Had a great experience here. They fixed my diesel truck and got it back to running after I had been completely unable to solve it. I found them very honest, thorough, and reasonably priced especially compared to the average diesel shop. They even allowed me to pay for it over a couple of payments which was a lifesaver!
Paul Stanley
★★★★★
a month ago
Great job replacing pads and rotors on my 2014 Toyota Highlander. Price seemed reasonable and work was completed promptly.
Jim Gongos
★★★★★
4 months ago
Allen Automotive is the best! I’ve been taking my personal and company vehicles there for years. Always honest and reasonably priced!
ricki grable
★
☆☆☆☆
7 months ago
Went last week because my car was overheating in the area they were very busy and we're nice enough to squeeze me in. Turns out I had a hose leaking they ordered a hose and replaced it the hole thing took maybe 15 min and of course I was charged for a full hour of labor. After driving to work on the second day the car was leaking again I called a mobile mechanic in my area and the leak was because they hadn't tightened the clamps enough so another $40 on top of the $220 i paid them for a poor job. I called to let them know what had happened and was told someone would contact me but nobody bothered. I DEFINITELY DONT RECOMMEND THIS MECHANIC
Sai M V
★
☆☆☆☆
7 months ago
Can’t comment on their actual repair work, but my experience was disappointing. I brought my car in for a damaged mirror, and no one even came out to look at it. The front desk lady just told me they were fully booked for the next 10 days. Felt like a waste of time.
Rhonda Selph
★★★★★
7 months ago
I was told by the dealership that I needed a brake job. I took it in and they told me I still had months left to go. This has happened multiple times in my history of using Allen Automotive. I can highly recommend them.
Pam Barnes
★
☆☆☆☆
11 months ago
I had an extremely disappointing experience with Allen Automotive Repair in Allen, TX. My vehicle was towed to this shop because it would not start. After waiting two whole weeks with zero progress and having to initiate every single call for updates myself, I finally decided to tow my vehicle elsewhere. The new shop had it diagnosed and fully repaired in just two days. When I visited Allen Automotive in person to get clarity, I was given the runaround and still left with no clear explanation. To make matters worse, the mechanic casually told me, “It won’t start” — which was the entire reason the car was brought in to begin with! I left feeling completely frustrated and unheard. This shop came highly recommended by several people for their fairness and quality of work, but unfortunately, that was not my experience at all. Communication was terrible, service was nonexistent, and not once did I receive an apology for the inconvenience or the lack of professionalism. Very disappointing.
Renee Platt
★★★★★
9 months ago
Exceptional, honest and friendly service. Only place we take our vehicles. They go above and beyond to provide cost-efficient solutions to issues with our vehicles. To Chuck , Leah (front desk) and all of the mechanics your work is appreciated !
daniel chang
★★★★★
a year ago
Great shop to get auto problems diagnosed and repaired. They are honest and treat customers with sincerity and nice smiles. I had to replace rear brake pads/rotors (safety items) for my Ford Escape and they did an excellent job with fair prices. Looking forward to use them for future auto needs. Highly recommended. Note: best to make an appointment and arrange commuter as they are quite busy to get to your vehicle right away.
dolphlong
★★★★★
a year ago
Allen’s Automotive will always be my first choice for repairs. Simply the best. They don’t upsell; they do what’s necessary and they let you know the costs and options before they start repairs. They’ve done significant repairs on several of my vehicles, and I’m convinced there’s nothing they can’t fix or replace for a fair price. Prompt, courteous hometown service at a very reasonable cost. If you’ve had bad experiences at Dealerships or other garages, come here. Love this shop!
Joanie “JJ” Gallardo
★★★★★
a year ago
I read about Allen Automotive on Next Door, so I decided to try them out when our Hyundai’s check engine light came on a couple of years ago. They are professional, knowledgeable and always fair in their pricing. This visit, my Murano check engine light was on. This time I made an appointment, I recommend it. My car was checked out the morning of my appointment, I was called with diagnoses, approved and was ready in 2 hours at a fair cost. The issue could have been a lot bigger, but these guys never do unnecessary repairs. I was told after repair, to drive a few hundred miles, if a potential additional problem occurred, THEN they would perform a second repair, but they didn’t anticipate anymore issues!
Bill Carroll
★★★★★
a year ago
Fantastic people and service! They are honest and professional. I had received quotes from other places around town to work on my BMW, but chose Allen automotive. They provided stellar service, communication throughout the process, and saved me thousands of dollars. They will get my business from now on! They are very busy (because the are honest and good!!!), so you might have to wait to get in there, but believe me - it's worth the wait!
jleolion2002
★★★★★
Edited 10 months ago
I've taken my family's vehicles to Allen Automotive for many years. This family owned business has always been truthful and trustworthy. They've actually taken care of a small problem at no charge. Heath is the best!!! Today, Chuck worked on my dsughter's car. There's none better. I fully trust in Chuck's word and his work. It is comforting to be able to trust a mechanic on what is and isn't needed. Thank You Chuck!!
Luis Okhuysen
★★★★★
a year ago
They did an excellent job running a wire for my mobility lift. The wire was run very neatly and properly away from heat sources, etc. Additionally, connectors were added for connecting to the battery. I highly recommend them for an honest charge and high quality work.
Dan Lemrise
★★★★★
a year ago
Allen Automotive Repair is by far the best Mechanic Shop in Allen. They always diagnose the problem correctly and are great with communication. They have fixed my issues I have had with my truck that other shops have not been able to fix. They are transparent and honest which is what you want in a Mechanic. I highly recommend them.
Austin V
★★★★★
a year ago
This is a family owned, old school repair shop. These guys have decades of experience and treat you like they’ve known you for years. Super happy with the honest response I got when I took my car in for what I thought was a suspension issue & warped brake rotors. They guaranteed me everything under the car checked out and recommended where I could get an alignment to solve my issue. They did confirm my front rotors were warped, and pads were worn down quite a bit. They had very fair and competitive pricing and completed the repairs within 2 hours after the initial call. Skip the national chains and take your vehicle here, these guys are the real deal. Make sure to call ahead and book an appointment, and plan on leaving your car overnight. They have a secure drop box to leave keys in. I will be returning for future needs!
Daniel Kersh
★★★★★
a year ago
I love local businesses. Amazing experience. Very professional. Helpful, friendly, informative. Not over priced infact, they made sure to let me know through everything how expensive things were getting so I could make a proper and informed decision on what was necessary and what could wait if I needed or wanted to save money. I highly recommend.
Heather Norwood
★★★★★
a year ago
Just wanted to drop in and recommend Allen Automotive Repair Inc for your auto repair needs! My alternator went out on Thursday while shopping. I saw them mentioned several times on NextDoor and decided to give them a try. From my first contact with them I felt I’d finally found a place I can trust. They were friendly, explained the repair to me in layman’s terms, quick, and the pricing was fair. They even called back and lowered the price when they found the part cheaper! ⭐️⭐️⭐️⭐️⭐️
