Alpine Auto Repair

Be So Advised

★☆☆☆☆

Edited a year ago

Minus 5 stars for being unreasonable when I asked to have a conversation with the owner about a reasonable request that I had about making an alternative payment arrangement for services. Because they refused outright despite ample evidence that I can and will pay, and me being an honest and trustworthy member of our neighborhood communities, I dug in my heels a bit to try to get them to get the owner on the phone so that I could discuss things with him. This was perceived as unacceptable from them, and so they escalated it to the point of refusing to take my payment, impounding my car behind a barbed wire locked gate, lying to me and the police numerous times about one of them being the owner/not being the owner, forcing me to delete videos I took (permanently from servers as well) to ensure my safety, threatening to sue me, and calling the police on me. Having remained calm throughout most of this while they became increasingly aggressive and loud, I welcomed the police who immediately understood the situation and my attempts to communicate with the owner, de-escalated, helped me by getting the workers to allow me to finish the transaction without further harassment over my reasonable attempt to conduct business in a way they didn't understand (aka while being a woman who wouldn't bow to their vindictive authoritarian approach to doing business). Plus one star for the initial experience where they gave me a loaner car for the day while the service was getting done. Minus one star for the intense level of rudeness and disdain that I experienced there. *Edit 7 months later: I am just seeing the owner’s response. Wow! Look at all that yelling all caps. Just wow. Also, the wheels and brakes they repaired are making terrible noises and feeling extremely unsafe to drive on. And even though the work is under warranty, I do not feel safe to return where so much aggression was directed at me.

Carol Ross

★★★★★

2 years ago

Once again, Alpine Auto Repair went above and beyond in helping me with new tires for my Mercedes Benz!!! I am incredibly thankful, grateful and happy that I found Alpine Auto when I moved here a little over a year ago!! What a wonderful thing to have piece of mind whenever I need to have anything done on my car!! I will never go to any other repair shop! Hama is so courteous and easy to work with, and all the mechanics are great, especially the senior mechanic! Hama always gets me in quickly and the work gets done quickly as well! The prices are very reasonable and the work top notch!! I recommend Alpine Auto for all of your auto repairs and maintenance! Thank you Hama!!!

Sophia Rubenstein

★★★★★

9 months ago

I've visited this mechanic 3 times now. They're always professional & kind. Fast turnaround. Price is very reasonable. Would recommend to anyone.

Elizabeth Tauscher

★★★★★

2 years ago

My transmission went out and they had a tow truck tow it for me and also gave me a good deal for break pads I needed as well. Everything was fairly priced and seems like they did a good job since the car now moves which it did not before. And a little advice for anyone thinking of buying a ford edge just drive the pos of a cliff right when you buy it and end your misery before it starts anyways that is all. I would recommend this place.

Trudy Rutledge

★☆☆☆☆

2 years ago

Boo. It’s really a Zero. Having high respect for mechanics, as my father was a mechanic and owned a family-run auto parts business, I offer my experience with the new owner/s. Several months ago I took my old car into this convenient neighborhood auto shop. My daughter also lives in the neighborhood and had taken her car there with the old owners (at least they were pleasant, so now she’s done with the new owner’s too)! I needed an assessment of necessary repairs to sell my old car to find out if repair costs out-weighted benefits. Repair costs were too high for the return for me. The mechanic knew why I was having the assessment, and I paid for his time. He was outright rude when I told him I wouldn’t be doing the repairs. I understand wanting the repair business, but his attitude needs an overhaul! When I need work done on my shiny new car, it won’t be there, no matter the convience. I’ve asked them for air in my tires a few times over the past couple years and he was equally as rude (I have severe back and knee issues, and as a result, am considered disabled and await surgery, so self-serve is extremely difficult for me). My tire pressure sensor went on yesterday, so today in my new car, I stopped for air … he was equally as rude and wanted $5.00 to do it. $5.00 wasn’t the issue, it was his rude attitude. I would have waited or returned at a time convenient for him. I then drove to the Chevron on 17th & McLaughlin to do self-serve where an attendant standing nearby, quickly came to my window and cheerfully asked if he could air my tires. If you’re a service station and can’t take time out to air customer tires, I understand but get an air pump outside for the customers you make your money from —and be kind. If he had offered, I would have waited or gone back at a more convenient time for him.

Recan Rasheed

★★★★★

2 years ago

I visited three different garages but was unable to get a solution to my car's problems until I went to Alpine Auto Repair. The father-son family business was incredibly fast in identifying the issue and now my car is in better condition than ever. They maintain full transparency with their customers and I would highly recommend them to anyone!

Jeremy Soll

★★★★★

a year ago

Has helped me and my brother multiple times and is very generous- charges more than reasonable pricing, gets you in when you need it and doesn’t waste time. Don’t waste their time they won’t wast yours. 5 star business. Compare with any other mechanic around town it’ll be hard to beat Alpine !

Anika House

★★★★★

6 months ago

Just went to these guys for the first time, they were friendly, quick, and they got it done for a very reasonable price! I’d recommend them to anyone

jillian scaffe

★★★★★

2 years ago

After buying an older Subaru from someone who lied about previous work that had been done on it (obviously was not aware at the time), my car died and I had to get it towed to the shop. They quickly got back to me saying that I blew a head gasket, in addition to needing a new water pump, timing belt, spark plugs, and front brake pads... all things I thought had already been done as preventative maintenance by the previous owner. I knew the head gasket alone would not be cheap, so was really nervous to hear the price to fix everything, but they worked with me to get a reasonable price for parts and labor. When I picked my car up, I found out that I also had a bad wheel bearing they replaced for free, and that one of the mechanics took my car for a longer distance test drive to ensure everything was working well. As soon as they started up my car and backed it out for me to leave, I could tell that my Outback's engine was happier and healthier. I couldn't recommend these guys enough, they're all very genuine and kind. Thank you so much once again! :)

Gabby Carmona

★★★★★

a year ago

My partner and I have brought both our vehicles here multiple times over the years and they are always so nice to work with. Fair prices, fast work, great communication. These guys are the best!

Molia Fonua

★★★★★

2 years ago

I wanted to express my appreciation for the outstanding work they did on my car. Your team’s expertise and dedication in fixing my car were truly impressive. I’m very satisfied with the quality of service, the efficient turnaround time, and the reasonable pricing. Thanks for ensuring my car runs smoothly again. I’ll definitely be returning for any future automotive needs. This is so far the best shop in Portland. I highly recommend this place.

Rob Pickard

★★★★★

a month ago

Great service - I’ve become a repeat customer because I believe I’m getting better advice on required services than I was getting from the dealer.

Rachelle Whyte

★★★★★

9 months ago

Thank you Alpine!! They fixed up my Subaru super fast! Very honest, friendly and skilled! We’ve taken multiple cars to them over the years and they have always done fantastic work for a great price. We appreciate y’all!!

Stephanie Giles

★★★★★

7 months ago

Hama and his crew have been working on my boyfriend’s car for years, mine for 3 years now, and now my roommates car! Always accommodating, always honest, always great communication, always takes great care of us! Highly recommend to anyone who is looking for a mechanic shop that doesn’t want to try to upsell you, just wants to do a great, and honest, job! Thank you so much!

Kanely J. Aviles-Sanchez

★★★★★

3 years ago

SAME DAY FIX A Friday night of November a deer had jumped in front of my car causing damage to the front right corner of my bumper. My cousin had recently taken his Audi to get worked done at Alpine auto repair and had expressed how satisfied he was with their job so I gave them a call that same night. Hama and his crew were able to squeeze me in their schedule the upcoming Monday to be quoted. He gave me a fair quote, saving me money in my pockets and said he’s give me a call once the part had come in the shop. Since I was going to be wrapping my car anyway, I did not require him to paint the bumper white. Wednesday morning came and the new bumper was ready to be installed, I dropped my car off at 7am and was ready by 2pm. Hama and his crew carried out this job professionally and in a timely manner. In no doubt I knew that I had left my car in greats hands!

Michelle McMillan

★★★★★

a year ago

I cannot speak highly enough about Hama and his crew. Everyone I worked with and spoke to were so nice and helpful! I got so many estimates from different places for the auto body repair work I needed, and his was by far the most fair quote I received. That mixed with their excellent customer service, and the stunning work they did on my car, I’m just so grateful! I come from a small town where my dad was our mechanic, so when I moved to Portland nearly 10 years ago I’ve been looking for a small shop that feels honest, chill, and trustworthy. I’ve been pretty dissatisfied and disheartened by most of the dudes I’ve interacted with, and im so happy and relieved to feel like I’ve found my place. Thanks yall!

Xavier Oberlander

★★★★★

3 months ago

Family owned and operated auto repair! Hama is the owner and does exceptional work at a fair and honest cost. Way outdoes the Subaru Dealership for those of you who are tired of questionable work at high price. Hama has kept my old subaru running fit for years and mile upon mile. I highly recommend this shop to anyone looking for an excellent mechanic. Impeccable quality and all around really good people.