Alternative Auto Care

Jon Claggett

★★★★★

5 months ago

I've been bringing my cars here for a year now and have had wonderful service! I never feel pressured to go forward on suggested work, they described things well enough for someone with little understanding of cars to understand and provide a breakdown of future concerns. I look forward to continuing to bring my business here and to talk to others about bringing their cars here.

Tim Kolonick

★★★★★

4 months ago

Alternative Auto Care is outstanding! Daughter who is an OSU student had an issue with her vehicle. They serviced the vehicle immediately and were very professional and honest. If you have a student at OSU and they have any automotive needs this is the place to go. Highly recommend to anyone in the area. It is the way all shops should be!

Lucy Kolonick

★★★★★

4 months ago

10/10 experience!!! As an OSU student far from home car problems are always a lot for me to deal with & Stacey and the rest of the team made this an amazing experience. They squeezed me in & helped find the problem very quickly. Price was great and any student should definitely go here!

Sara Wallace

★★★★★

2 months ago

5 stars for the hard to find these days ethical principle of referring me to a more specialized shop because their best tech for the job is on leave. Some day I'll give you money I swear. But can at least share this solid interaction now as a character reference.

Joel Pantuso-Iwaskewycz

★★★★★

6 months ago

I was recommended this place by a friend, and it is clear why. The ladies here run an absolutely fantastic auto repair experience. I drove my car over a curb and punctured my transmission fluid pan, and they took great care of it. Never tried to sell me on anything unnecessary and treated my car like their own. Will definitely be coming back for all my auto needs!

Erin Martinez

★★★★★

7 months ago

Absolutely wonderful experience! Had scheduled an appointment but car stopped working before my scheduled appointment, they were able to get me in the very next day, helped me get a tow truck to get the car to the shop and were very informative every step of the process. They walked me through what was a 911 on my car and what could be done at a later date and were never recommending services I didn’t need. Would recommend to everyone, this will be my new go to for an auto repair shop.

Alexander Cotton

★★★★★

6 months ago

Every time we bring either of our cars in, we are treated so respectfully and our cars are taken care of quickly! Everyone there is professional and fun to work with as well, and they make it super easy for anyone to understand what was wrong with the car and how it was fixed.

Susan White

★★★★★

2 months ago

The team took great care of our car. The communication was timely and included recommendations tiered by importance. We will be back!

April Fugate

★★★★★

8 months ago

Alternative Auto Care is the real deal. It’s rare to find an auto shop that feels truly honest and transparent, but that’s exactly what I experienced here. From the moment I walked in, I felt like I was being treated with respect—not talked down to or upsold on things I didn’t need. They took the time to explain my vans simple oil change in clear, understandable terms, and I never felt pressured. The whole team comes across as genuinely trustworthy. It’s refreshing to have a place where you know you’re getting solid work without any gimmicks. I left feeling confident in the service and grateful to have found a shop I can count on. Highly recommend if you're looking for mechanics who care and won’t steer you wrong.

Olivia R

★★★★★

6 months ago

Great service and great people. I came to them for a second opinion on a recommended service for my vehicle and they were very clear and upfront with what my vehicle needed (or didn’t need) and gave me a full breakdown of the inspection they did on all components of my car. Overall, an awesome experience.

Carolyn Gerdeman

★★★★★

2 months ago

Alternative Auto Care thoroughly checked out a car I was going to purchase. They found a problem that caused me to decide not to purchase the car. I am grateful!

Jane Cera

★★★★★

8 months ago

I’ve been patronizing this business for over 40 years and have never, ever, been disappointed. Fair, upfront pricing and prioritization are just the beginning. Chris and crew project an appreciation and care not just for your vehicle but also for you, your safety, and your concerns. Every time I leave I am completely confident that I got the repairs I really needed, and that they were expertly completed.

Danny Marlatt

★★★★★

a year ago

2.5 hours from home when my truck blew the water pump. Googled "repair" and Alternative Auto popped up. I can't say enough about Jenny and her crew. The most professional, thorough, and courteous ladies I've ever dealt with. They treated my family, like family.

Mykala Clark

★☆☆☆☆

6 months ago

Coming here, I was really excited to be able to support a woman owned LGBTQ+ mechanic business & find a good mechanic in the area finally. I took my car in for inspection knowing the brakes were going to be needing done afterwards. They changed my oil, inspected my brakes & the ac. Almost $500. $120 for JUST the oil change on my 2008 mazda - my boyfriend doesn’t even pay that for the oil changes on his luxury car. I can get all four brakes done by my mechanic in cleveland for around a grand, and they were asking for over $700 for JUST the back. So I wasted an entire day getting off work to take my car before they close, paid $500 and only have an oil change to show for it. $100 for them to inspect the AC, tell me it’s broke & they don’t know what’s wrong with it & still need another $100 to run ANOTHER test. $100 to be told it doesn’t work, which I knew. $120 to be told the brakes need done, which I knew. Most expensive oil change of my life. I was really disappointed after seeing how well reviewed they were, I was hoping to not feel so scammed when I left.

Lynne Marie

★★★★★

4 months ago

I was thoroughly amazed at the professionalism, skill level, and willingness to accommodate my needs. I was impressed by their documentation of what was done, recommendations, and plan for future work. On top of that, there was such kindness shown to me.

Craig Seitzinger

★★★★★

6 months ago

Stacey and her staff at Alternative rock! They’re incredibly efficient, communicative, timely, & personable! We would highly recommend them for all your car care needs.

James Bowen

★☆☆☆☆

6 months ago

I brought my car to Alternative Auto Care for a $180 inspection after being told that cost could be applied toward repairs. After receiving high quotes for the work needed, I was suddenly told the $180 only applied to certain repairs and not others. That was never mentioned upfront and felt like a lie. Crooked Chris promised one thing and delivered another. I left feeling scammed and decided to take my car somewhere else. I won’t be back.