American Five Star Auto Repair & Transmission

Steve Young

★☆☆☆☆

4 months ago

This was the worse experience ever. I ordered a used transmission to be shipped to them and installed. They had my car for over 2 weeks and when I got it back the check engine light was still on and the transmission was slipping in third gear. I took it back to them because they said they would try to get it reprogrammed properly. They kept out the entire day and called me the next day saying the programmer can’t figure out the problem and probably need to take it to the dealership to get a software update. I drove it for a couple weeks more but then one day the engine power completely shut down and wouldn’t go above 15 mph. I turned the vehicle off waited about 10 minutes and turned it back on and everything went back to normal. I took it to the dealership the following day and they had it for almost a week but then called me and let me know the transmission is no good because there was metal running throughout it and also the install wasn’t very good either as there were hoses that were crimped and pulled and caused it to leak coolant all over the computer and also said something about a loose frame or whatever. Either way I paid over $4000 foot the transmission and install and note my car is undriveable. The shop told me I would have to bring it back in so they could inspect it but I can’t afford to keep putting money in this thing. I’m very disappointed in the quality of work. They should have put some miles on it to test it before letting me take it to make sure the transmission was actually good.

Ricardo

★★★★★

5 months ago

American Five star offers a great service and competitive price. I’ve been taking my cars to them for a while now and they never disappointed me. They are also very cordial. Small business own shop but they focus on providing quality service, you can definitely trust their mechanics

Tairi x たいり

★★★★★

3 months ago

Great place, got a discount in alignment, great customer service by a front lady, great technician who fixed my steering wheel as part of my alignment fix. Def recommend. Best customer service in the industry. Other big places sucks. They will try to scam you or buy you into other services.

Vern Lenox

★★★★★

Edited 2 months ago

I was impressed with how their top mechanics troubleshoot rather than just experiment by trial at our experience. I once had a very expensive quote from a “dealership” that said I needed a complete overhaul of my A/C system when my friendly mechanic fixed my problem by replacing two idler pulleys. Find an honest independent garage before just taking your car to the dealership first. VL in Tempe, AZ.

Jeff Leader

★★★★★

a month ago

I took my Box truck in for maintenance. They did a full inspection, took care of the services it need quickly and for a good price. Super friendly. I will be taking my fleet there for all my service needs.

Jolie Rochin

★★★★★

a month ago

So greatful to have access to a trusted mechanic. This shop has honest fair pricing and stands by their work. Car repair is such a daunting experience and this company makes it easier.

fazzio youn

★★★★★

6 months ago

I recently visited Big O Tires for a quote on new tires and additional services, and I was thoroughly impressed with the level of professionalism and customer care. The staff was knowledgeable, courteous, and took the time to explain everything clearly. I highly recommend Big O Tires to anyone looking for quality service and a trustworthy experience.

Justin Harris

★★★★★

7 months ago

I initially found American Five Star when I had a problem with my AC. I shopped around estimates and they were hands down the best price. Since then I haven't taken my car anywhere else, they don't just fix your car they keep track of it, things they fixed preventative maintenance, recommendations. Their technicians are top-notch. I can honestly say I've never felt taken advantage of, which is probably a first for me in my entire life at an auto repair shop. But that's a low bar to clear... They do so much more, they really take care of you and your vehicle. I'm so grateful I found this shop!

Brian Mavroudis

★☆☆☆☆

a year ago

I have taken 2 vehicles to have repaired at this establishment. Let me say upfront that office staff is very pleasant and professional, but the practices of the actual shop are less than favorable. The last time I had work done here it left a really impression. I dropped off vehicle to have minor work completed for a reasonable price. Two weeks later and 2.5X the price of the original agreement because of damage they caused and charged me for...I pick up my vehicle and this is what I see. It looks like someone sat in my vehicle "spitting" eaten sunflower seeds all over the passenger seat and floor. I went back into office and showed this pic to receptionist where she assured me they would take care of it. Someone came out of the garage with a squirt bottle and rag. He brushed the eaten seed shells onto the floorboard and picked up floor mat and dumped into trashcan. Sprayed my seat w squirt bottle a gave it a swipe w the rag. That was the extent of taking care of it.

Armando Suchil

★★★★★

5 months ago

2005 dodge ram need suspension work done. Truck runs like new! Am extremely happy how my truck is now driving! Will definitely be back if I need any more work done.

marcie Montgomery

★★★★★

7 months ago

We started going to American 5-Star in 2024 when we were recommended by a nearby tire shop. I asked where I could get reasonable & trusted work done for my college student’s car. We never looked back! We go there for all of our car needs! They are very knowledgeable, fast, reliable, professional & friendly! Always keeping you updated on your car’s status while in their care! Highly recommend this auto repair shop!

Chad LaVallie

★★★★★

a month ago

Very, very happy we brought our vehicle here. Customer service was exceptional and our problem was solved at $600 less expensive than our previous quote at another company.

Jamie Delgado

★★★★★

4 months ago

I have used five star auto mechanics for repairing my vehicles for a few years now, they are great! They do such a professional job and they do it in a timely manner, great customer service as well

Barb Blanchard

★★★★★

6 months ago

American Five Star is a five star business. They treat you fairly and make you feel like you’re family. I always drive away knowing they did their absolute best. If you’re in the market for a good mechanic, go to American Five Star. P.S. a new chicken restaurant just opened up inside of their building that sells tasty chicken.

Kevin May

★★★★★

4 months ago

Great to work with. Easy to leave a voicemail and they’re good about getting back to you. They can give solid advice about the best way to do things, and they care about their customers.

Roberto Marquez Jr

★★★★★

5 months ago

I'm very satisfied with a customer service they provide for me, the work details are checked and double check before Dane for me with the problem. Then inform me what it will take to fix it. With that information I'm able to decide what I need to do. Everything is positive. Thank you.

Paris Dempsey

★☆☆☆☆

7 months ago

They told me to bring my car in to check ac. Said it would only be a couple hours. I dropped it off at 10… I called around 1, they were still looking at it. No call after that. I Ubered back at 2:30, walk in and my car was finished. No call. They then said they couldn’t find a leak but flushed my system and refilled it without calling to ask me ending up in my paying 375$ I couldn’t afford… I wasn’t kept in the loop the entire time and to tell me they already did the work for almost 400$ without a call or without asking is crazy.