Auto Glass Now

Ashish Markanday

★☆☆☆☆

4 months ago

Avoid this place at all costs — especially if you own a Tesla. This has been the worst experience I’ve ever had with any auto body or glass shop. I brought in my Tesla Model Y to replace a cracked roof. My insurance recommended Auto Glass Now on Bryant St, and it was easy enough to get an appointment. Unfortunately, everything after that point went downhill. 1. Poor Quality Repair When I picked up the car, I immediately noticed the roof wasn’t installed correctly. It wasn’t sitting flush with the body and there was a visible gap — you could feel it with your fingers. I pointed it out right away. Instead of acknowledging the issue, the staff began blaming me for “not telling them it was a lease return.” They repeatedly said that if they knew it was leased, they would’ve used OEM glass instead of the cheap aftermarket glass they installed. My ownership status has nothing to do with whether the repair is done correctly. I asked for a safe, proper repair 2. Gaslighting & Unprofessional Communication I refused to accept the car. My insurance agreed the installation was incorrect, and approved a second replacement with OEM glass. Then… nothing. I waited almost a month with zero communication. When I finally called, they admitted they had simply forgotten to update me. 3. Missed Deadlines & Lack of Transparency I dropped off the car again for the OEM roof and was told it would be ready in two days. The day of pickup, I called 15+ times throughout the day — no one answered. We had a trip planned and needed the car that weekend. At 4:30 PM, just before closing, they finally called. They told me the new roof had broken during installation the day before, but they never informed me. I could have arranged for a rental much earlier if they had communicated honestly. 4. Pickup I eventually picked up the car the following Tuesday. The roof looked correct this time, the overall experience was extremely poor Warning for Tesla Owners If you’re getting glass replaced here, there is a high chance they will install cheap aftermarket parts without telling you. If your car is leased, this can cause issues during return — Tesla will not accept incorrect parts or poor fitment. I strongly recommend choosing a different shop if you value proper repairs, honesty, and professionalism.

Efren Bose

★★★★★

5 months ago

The entire team was outstanding. They were professional, quick and transparent with any and all issues, and they let me know if there were things I needed to follow up on personally. There were several repeat customers who were there who also expressed the same level of satisfaction when I was there so they are definitely an incredible team.

Nasa Rouf

★★☆☆☆

Edited 2 years ago

What they deliver undercuts what they promise with a smile. Their glass work seems to be solid which I'd say what's important. Unfortunately, regardless of what they promise, you will have to do a lot of cleaning by yourself. There are cheaper places that would deliver the same quality of work, so feel free to save your money by going elsewhere.

Rami Abuelsaad

★☆☆☆☆

3 months ago

Very bad service I older wheelchair for my Mercedes-Benz and I come 4 time for the shop to replace it because every time they order a new glass to put it in the glass have scratch and damage and they have to reschedule me full-time. Let me go to the shop and in the end today they told me they can’t count anyone good And this is the last one just losing time and money to drive from San Ramon to San Francisco and they really use very cheap material glass for quality. Give me I’m going to meet at 8 AM today. They don’t have the glass until 941 hour and 40 minutes just waiting for the new glass to come in and win. The new glove is coming is also affect and he can’t put it in.The

Don Molie Hung

★★★★★

a month ago

Guidance in details, shop is easy to access; Fast and Professional workers; price is reasonable; Friendly reception. 🥰 Thank you very much.

Faith Schievelbein

★★★★★

2 years ago

I had a great experience here. They booked my appointment same day, and with a small discount. The staff was really kind and helpful. They helped with my door open light issue and vacuumed the glass pieces out of my trunk from the broken window that was being replaced. Service was pretty quick. I got advice on how to care for my vehicle going forward as well. I appreciated my experience here!

Bobbi Zimmerman

★★★★★

4 months ago

I can not say enough good things from the friendly helpful service, how quickly they fixed my back windshield same day dropped my car off & it was ready in an hour looking just as good as it was before. Thank you guys so much you make getting my car broke into a little bit better.

Movement Learning

★★★★★

2 years ago

The service was incredible. Above and beyond helpful, effective, efficient and with genuine care. They went out of their way to source the glass for my car in order to get my repair done the same day and at a price much more reasonable than one I had been quoted online that would have taken 7 - 10 days. Use these guys!!!

Henry Luong

★★★★★

7 months ago

I have a 2017 Subaru Forester with an Eyesight System. It means I have to have my ADAS system to recalibrate once I change my windshield for safety and warranty. It has to be done inside the shop because it needs special equipment to do the calibration. I was so fortunate to find Auto Glass Now located very close to my work place that was able to do the calibration. I met Lynnette ( the shop manager), she was very helpful answering my questions and concerns about the calibration process. She was able to help me to call my insurance company and file the claim the same day while I was inside the shop. Also, she was able to order the glass for me the same day. I was able to make an appointment and had it installed two days later. The installation and the recalibration went very smoothly. I was very satisfied with their work and I highly recommend anyone to use Auto Glass Now, especially if you have an ADAS system that needs to be recalibrated.

Scott Rivas

★☆☆☆☆

Edited 7 years ago

Went here a couple of years ago and liked the work. My windshield cracked, so figured I would use them again.. They trashed my vehicle, left it horribly dirty inside, gouged the paint above the windshield, left black resin spots on the hood and around the frame. They even broke the wiper mounts and just stuck the blades back on unsecured. In short, awful work.

Emily Blanchard

★★★★★

6 months ago

Always happy not happy to see you- Lynette is the best. She saved me Wednesday night! I dropped off after hours and she met me at the shop. She also sent me to ? for a much needed drink and fries! I also love that she loved my car- it’s rare for a VW a manual is much under appreciated in this market. She appreciates it! Thanks to all of you and hope not to see you soon- but if I need to all will be ok because you guys are the pros!

Asi Afuhaamango

★★★★★

3 years ago

I am really happy with my service from here. Someone tried to break into my car and shattered my back window. Tried to set up an appointment with other mobile window replacement shops and none were available or were too pricey. Finally found this place through Google and they were reasonable. Customer service was helpful and even helped me the same day for mobile repair. I hope my window doesn't get broken again but at least I know where to go for quick and easy service.

prisca b

★★★★★

2 years ago

Very great and fast service. They fixed my quarter glass the same day that I brought the car in in matter of less then an hour

Mario Sosa

★★★★★

8 months ago

Extremely professional, efficient, speedy and the best price I was quoted. I would go back to this shop immediately. I got quotes from 4 different places and Auto Glass Now was the most affordable by a lot! and it only took them two hours to finish the work.

Julian Redwood

★★★★★

6 years ago

I had a great experience with these folks. When other places couldn't get my rear window glass for days, Rovonne got it far quicker and charged less than half of Safelite. He also went above and beyond to take care of me. He was very communicative and even drove my car to me at the end of the day. The others there were also a pleasure to work with. There were some minor issues when they returned my vehicle but they were very receptive and quick to fix them.

Al A

★★★★★

9 months ago

Excellent service. I arrived @10 minutes late for my appointment and the work was performed perfectly and completed in exactly 2 hours as promised. I will use Auto Glass Now in the future if I have another windshield mishap. 5 stars , will recommend to anyone who asks about replacing windshields.

Renato Colis

★★★★★

2 years ago

In a hurry to get my broken back glass of my CHR replaced, surprisingly, someone from Auto Glass Now answered my call though it was Sunday…shops are closed. After getting all the needed details of my car by a gentle lady on the phone, i was asked to bring my car the following morning. The staff were really friendly and accomodating. I brought in my car in their shop at 9am and at 10:30am i was already on the road driving home. They did the work so fast and orderly. And i am fully satisfied with the quality of workmanship they’re rendered. My appreciation to the craftsmen