Auto Xperts

Brian Chambers

★★★★★

2 months ago

This is the only shop I’ll take my vehicles to! These guys are the only shop with integrity in Tallahassee. After an awful experience at the shop across the street, Precision Tune Auto Care, I took my car here instead and was so impressed with how easy their process for getting quotes and approving them, their communication, and speed were all incredible. Everyone from the front desk guys (shoutout Jason) to the mechanics were incredibly helpful and willing to go above and beyond. I’d pay extra just because of the customer service!

Dontressa Smith (Dee)

★☆☆☆☆

11 months ago

On September 30, 2024, I took my car in for a routine oil change and to replace my brake pads after getting new tires. During the consultation, I mentioned that the water outlet sensor seemed loose, and the dashboard was signaling that my car was overheating. Auto Experts quoted me $295 to fix the water outlet, labor included. I called to confirm this after receiving the texted quote, which I felt was reasonable, so I approved the quote along with the oil change and brake pad replacement. The total came to approximately $900. Although pricey, I rationalized that quality service was worth the cost. What followed was months of frustration and disappointment. I repeatedly inquired about the delay while relying on a rental car to commute to my newly State job. After enduring several weeks of silence, I was finally notified that my car was ready for pickup on a Friday in October 2024. However, my relief quickly turned to concern when my niece drove the car the next day and reported that it was smoking. Upon inspection, I discovered that the car had no fluids, including missing coolant cap, and it wouldn’t even start. Desperate to solve the problem, I attempted to buy coolant and a new cap, but luck was not on my side. The shop was closed on a Sunday, and the coolant was quite expensive. Discount Auto Parts and I were perplexed; why should I have to buy coolant when I had just paid nearly $900 for services? It seemed illogical. Thus, I had no choice but to have the vehicle towed back to the shop—my trust in Auto Experts was rapidly eroding. Remind you before Leaving I confronted the staff at Auto Experts about the check engine light that was on—a light that had never illuminated before—I was met with dismissive attitudes. They claimed the engine light would stay on for years without issues. This lack of concern was alarming and raised further red flags for me. Despite my attempts to troubleshoot the situation. Eventually, after confronting the manager multiple times, I was informed that they needed to replace my engine, as they claimed they couldn’t find any codes that my car was being driven. This statement raised even more questions—had they done their job in the first place, they would have had the necessary codes to explain the issue. I reached out to them multiple times, and the response was each week next week, that they were installing a salvage engine, as my sister learned during her phone conversation with them. The anxiety surrounding this situation continued to mount. After several months, I finally got my car back around November 2024, but the condition was entirely unacceptable. Just two days later, I discovered that the engine they installed was bulky, and they had improperly reattached my bumper, damaging it in the process. They failed to replace all the bolts removed and had even drilled screws into the side of the bumper to hold it up. To my dismay, shortly after bringing the car home, I noticed oil leaking and coolant pooling underneath. After everything I had endured and the significant costs I incurred—over $3,000—my car became unusable. By February 2025, I managed to get a mechanic to examine the car, who discovered that the water outlet had never been replaced and that it needed to be changed. In March 2025, the car continued to struggle to stay started, prompting another mechanic check. The state of the spark plugs was shocking; they were corroded, with green and rusty tips. I knew for a fact that the spark plugs had been replaced when I first purchased my car. Yet here I was, facing a multitude of issues from what now appeared to be a junkyard engine. Mine was a Turbo with no issues. The emotional and financial burden from this experience has been overwhelming, leading to significant stress in my life. I urge other potential customers—especially women—to think twice before seeking services from Auto Experts. My story serves as a warning to ensure you conduct thorough research and consider the implications of trusting your vehicle to a shop that does not take responsibility for its work.

Angela Shaw

★★★★★

2 months ago

My first experience at Auto Xperts Monroe Street was a great one. The service and customer service was top notch. Jason was professional, knowledgeable and took the time to explain every aspect of the service to my car. As a result, Auto XPerts is now my go to for my vehicle maintenance and repair.

Zack Stoffers

★★★★★

a month ago

Brought my partner's 4Runner in for an oil change and a question regarding some vibrations. Diagnosis was cupping of the tires so they arranged for a tire rotation and alignment the following week (due to the front wheels being misaligned). Booked online for the oil change and in person for the rotation and alignment. Staff was incredibly friendly, shop was clean, and the bathroom even had a bidet in it. I would just come back because of the bidet, honestly. Will be coming back!

William & Laura Bundy

★★★★★

Edited 2 months ago

Alternator went out about 1.5 Mike's from Auto Experts. I was from out of town but new my daughter used them and lived their service. I got messages about voltage failure and not needed systems were being shut down. Made to Auto Experts. They were very professional, explained They couldn't look at it today but probably the next day. They investigated and found the Altenator bad. Was unable to fix it because new part was bad. Got new part and fixed the problem the next business day. Am very satisfied witheir work.

Jason

★★★★★

3 months ago

I discovered a nail in my tire while I was at work. I called Auto Xperts on 10 December around 1500 and made an appointment for 1700 to get a plug-patch. I was running behind schedule at work and called Auto Xperts back to let them know I would be 5-10 minutes late. l forget the guy’s name who I spoke with, but he was understanding and had no problem working with me. When I arrived, they fixed me up fairly quickly. It’s been over 2 weeks and I haven’t had an issue with the tire. ‘Preciate ya Auto Xperts.

david maki

★★★★★

4 months ago

I have been getting cars fixed here for 15 years,… these guys can fix your car with a snap of their fingers! And they will let you know the cost before they do the repairs!!

Karina Olguin

★★★★★

3 months ago

Very friendly and warm customer service! The interior is clean and comfy, and quite nice to wait in. They were quick with my oil change and they were conscious of my wants as a customer. I'll be back for sure! ✨👍

Verde Tropicana

★★★★☆

2 months ago

They did the job they were asked to do and also more than what was asked without being told. To me that's the value of a trustworthy shop. If something is wrong, they fix it. I'll be happy to recommend this shop.

phyllis taylor

★★★★★

5 months ago

They were very helpful, knowledgeable and patient with us. Great job on fixing the issue with our vehicle. The vehicle was well taken care of, came back working again and it was clean. Thanks to Steve and (Eric ?) and the mechanic . Will use again.

Loretta Brown

★★★★★

a month ago

Great service. They let you be aware of every detail about your vehicle.Grt you in quick with excellent service. Thanks Everyone!!!!!!

Marc Waller

★★★★★

5 months ago

I had a wheel that literally fell off of my trailer as one of my workers was driving it. Thank God it was a double axle trailer. I've had Auto xpert perform several jobs for me. This one in particular I took my truck there Monday afternoon and they went above and beyond and fixed not only the existing wheel but went ahead and did preventive maintenance on the rest. They are not the least expensive in town but then again you get what you pay for so I highly recommend them.

Kathryn S

★★★★★

Edited 4 months ago

I needed new shocks and struts on the back of my vehicle. Aaron was very helpful. I was able to apply one of their shops coupons. The customer service and price was very good and my vehicle drives much better.

Monica Mercer

★★★★★

4 months ago

Great Experience. Got my car in immediately and worked with my extended warranty company to get coverage to pay most of the cost. Very polite and professional. I will be back.

Albert Kitt

★★★★★

4 months ago

Thanks for your help with the Oil change. Also want to thank Jason for his help as well for giving great customer service and letting me about other work I might need later thanks. Auto xperts Monroe keep up the good work!

Ken Drury

★☆☆☆☆

5 months ago

I've always had confidence in repair work on my vehicles until my last two visits. I don't know what all has changed but I want ever go back there again. Repairs are not completed in a timely fashion, quality work and customer service are lacking. Disappointing to say the least!

Lennie Butler

★★★★★

5 months ago

1st time customer. Auto Xperts diagnosed problem, communicated timely, and fixed my car. Also, the online appointment program is very convenient. Good folks. Will use this business again.