Automotive Triage LLC

Clarice Smith

★★★★★

10 months ago

My family comes here to service their vehicles, and when I asked my mom to make an appointment for me, I was squeezed in within a week. I was 5 minutes late because of traffic/construction and my spot was still held for me. It took a few hours before my car was ready for pick up, but I expected to have to wait. Nothing was recommended to me that wasn’t necessary, and there was no pressure to get everything done at once although I did decide to follow their recommendations. I notice a big difference in my car from the work that was done, and I don’t feel like I overpaid at all. Overall, I had a great experience, and I’ll be coming back for any services I need in the future. Highly recommend!

Charles M

★★★★★

a year ago

A special thanks to the team at Automotive Triage for their recent repair work on my 2nd vehicle. They were kind of enough to handle towing the vehicle to their shop and complete the diagnostic to determine the repair needed. They were able to provide a quote and complete the work promptly although it was over the recent 4th of July holiday. So far the AC compressor replacement has worked well without issue and I’m glad to know it come with a 2 year/24k mile warranty. I highly recommend them for vehicle service and repairs

Ray Evans

★☆☆☆☆

11 months ago

Purchased tires from SimpleTire and had them shipped to this place with prepaid installation and an appointment. Upon arriving. I was told they couldn't do it today and it would have to be Thursday. Monday isbmy only day off, I explained, and I wad told they contacted SimpleTire to reschedule. Unfortunately no one informed me. I sent this place an email the same day as my order (April 7th) to confirm and no one replied. I called Simpletire to get a refund on the installation, and they told me no one from Automotive Triage contacted them for a reschedule. Given the attitude I got from triage, I believe Simpletire.

Bill

★★★★★

Edited a year ago

I am compelled to express my deepest gratitude to Automotive Triage for their exceptional service and unparalleled attention to detail. My faith in the automotive industry has been restored, and my vehicle has been revitalized to its former glory. The integrity with which they sourced the necessary parts is a breath of fresh air, a stark contrast to the unscrupulous practices of other shops that often prioritize profit over principle. I feel incredibly fortunate to have been referred to this esteemed establishment, and I am thrilled to report that my experience has been nothing short of exceptional. Update: I am compelled to revise my initial review, as the exemplary team at Automotive Triage has surpassed my expectations once again. The long-lost functionality of my reverse sonar proximity detection system has been miraculously restored, despite being led to believe by another shop on three separate occasions that it was irreparable. The fastidious attention to detail exhibited by this team is truly remarkable. As a testament to their dedication, they even took the initiative to install new valve stem caps on my tires, perfectly matching the wheels. It is evident that Automotive Triage is comprised of consummate professionals who genuinely care about their customers and take pride in their work. I am honored to have had the pleasure of doing business with them, and I unreservedly recommend their services to anyone seeking exceptional automotive care.

Rodney Hall

★★★★★

3 years ago

It's not often that I can recommend a highly respectable automotive repair shop like Automotive Triage. These guys are upfront and honest about your repairs. They will not try to "up-sell" you in any way. Mike and his team members do excellent work. It's usually rare that you get to actually have a conversation with the shop manager (a great friendly guy I might add). My conversation about their shop's warranty work with Mike only gave me reassurance that I not only get a job well done but they back it up. Did I mention that based off their very fair rates and excellent work, I'll always have my vehicles serviced with them in the future? Thank you for a very good experience unlike what I had to deal with others in the past!

Michelle G

★★★★★

2 years ago

They are so great here. I highly recommend bringing your vehicle here. I've brought mine two years in a row for inspections and they are always so kind, helpful, and go above and beyond to provide great customer service. You won't regret it. They are such great people and great at what they do, as well.

Sandra Huges

★★★★★

5 years ago

I came to this place recommend by my Co-worker friend. I have never heard of this place before. I took my car there the staff is very nice and the lovely lady at the front was most pleasant. My car did not need what I thought it would be and they were honest and told me that I did not need to have the passenger tire rod fixed. So they aligned my tires and did my inspection at a great price. I am impressed. The customers that came in were extremely nice as well. You should try this place. I will be back and I recommend to my brother and family as well 👍🏼😊😊

Mack Sapp

★★★★★

3 years ago

Thank you Automotive Triage in Concord NC for repairing my truck. It needed multiple repairs and you guys did an awesome job taking care of them. Because my truck had multiple problems, these guys didn’t stop until they pinpointed each one. For anyone needing repairs to their car or truck look no further than Automotive Triage. They won’t try to sell you things you don’t need. I don’t trust many places to work on my vehicles but these guys are very professional and trustworthy. I highly recommend them to anyone and will use them again in the future. Thanks again guys!

Adam Powell

★★★★★

6 years ago

Called wanting a tune-up and about an issue with my power steering on an older vehicle and he had me an appointment the next day and was done by lunch. Was extremely knowledgeable, professional, and friendly and explained everything he did to my vehicle and why. Not to mention the competitive and fair pricing. Overall a great experience and will certainly recommend to all friends and family for any future car troubles.

Mike M

★★★★★

Edited 3 years ago

I came in on a Saturday to see if they could squeeze in an inspection. It was no problem. I didn't catch the name of who I worked with but I believe he is the owner. He was very helpful! I noticed while waiting they have a number of technicians with many certifications. I will be coming back for other vehicle needs. Thanks! Also it is nice to support a local company. Update March 2022: I had work done on another vehicle and they fix what a mobile mechanic messed up. They fixed brake lines. Thank You. It took a few weeks due to their backlog but I'm happy with their work. Thanks Automotive Triage!

Jessica Hilton

★★★★★

3 years ago

My battery died and I was luckily across the street from this shop. So they sent a guy to me and got my battery cleaned up and jumped off. I brought my car over to have it fully looked at, and it unfortunately started raining but they got it looked at and found the problem and fixed it for a reasonable price despite being rained on through the process. Grateful for such fast work 🙏 10/10 would recommend

caleb scarborough

★★★★★

6 years ago

Recently took my Toyota Sienna to Automotive Triage and could not be happier with the service I received! I often would take my vehicle to Toyota but after this experience, I will definitely continue to use these guys! Best prices paired with skilled technicians is a win win!! Thanks to Scott for taking care of us!

Antwon Jones

★★★★★

5 years ago

I was recommended by a friend of mine and Scott was a great experience. He had my car evaluated, told what the issue was, recommended we try something small first to make sure, then told me to call back asap if problem continued.... I felt he was honest and not trying to perform services just to get my money..... I'm definitely gonna recommend him and go back for future services.

maria johnson

★★★★★

3 years ago

Automotive triage is the best car repair shop I've ever been to since moving to north Carolina 14 years ago. Josh and Scott are the most honest and knowledgeable mechanics my husband and I ever have the pleasure of working with we will not go anywhere else After spending unnecessary money on unnecessary repairs at another shop Josh let us know those repairs were not needed that's when we knew automotive triage will be our permanent repair shop.

Gary Cress

★★★★★

5 years ago

This is a great place to get your car/truck serviced. Scott and his mechanics are very knowledgeable and courteous. I’ve used them for several different repairs and they have been very reasonable. They also do inspections. I highly recommend Automotive Triage for all your service needs.

Logan Seger

★★★★★

6 years ago

What an amazing place. I had just a couple bolts to loosen on my bumper to remove it and I tried and tried and couldn’t (my tools were not cutting it) and I took it here. The guy got them loose in less than 10 min. He didn’t charge me a dime. What a guy! Really great service and integrity. Highly recommend

Bobby Kretz

★★★★★

5 years ago

Remember when you had a neighborhood mechanic that actually took care of your car? Someone that actually knows you and more importantly knows your cars. Having moved to the area two years ago, I've tried different shops, chains and dealers. My search is over! Scott, at Automotive Triage in Concord, is a young man with a new business that treats you like the guy you took your car to in High School. He makes you smile every time you get in and drive. Honest, competitive prices and quality work, that’s Automotive Triage !!!