AutoZone Auto Parts

William Harris

★★★★★

7 months ago

Store 4108 Jason and Michelle greeted me when I came in this morning and helped me find the filters I needed for my car. They were both friendly and quick and professional. This store is near my place but honestly if it weren’t I’d still drive out of my way to do business here. And I never write these reviews- ever- but these two parts pros and their store are that good. Thanks- I appreciate you!

Mckay Brown

★☆☆☆☆

a month ago

We went in to the store to buy a cover for a car which we just bought, well the price on the package said one number but the lady here on 38th st had no clue about customer service, she said they don't have to honor any prices, well news flash check out the R.C.W of washington st on honoring prices, she is about as smart as a tire, very rude, just all around a very negative person , so for all these years of going there now I'm going to O'Reilly auto parts, thanks for being so negative.

Julie Bramble

★★★★★

3 months ago

DeAndre was very helpful. He put on our wipers while standing in the rain. He made sure that the were all working and was very nice.

Joshua Clark (KingSosa)

★★★★★

a month ago

Aleashia and Leo are saints 10/10 customer service uneplaceable.

LV C.

★★★★★

9 months ago

Jason located store 4108 has been an awesome and courteous representative. He’s knowledgeable and always points me the right direction! He’s also the perfect example of what customer service is supposed to be!

Ariel Antunez

★☆☆☆☆

5 months ago

Went in to spend a few hundred dollars and 1 employee was outside helping a customer with his vehicle. LAST TIME I CHECKED THIS IS A STORE NOT A MECHANIC SHOP. THE OTHER LADY THAT WAS INSIDE THE STORE WAS ON THE PHONE AND JUST KEPT ANSWERING CALLS. I BELIEVE IT IS MORE IMPORTANT TO CHECK OUT CUSTOMERS SO THAT THE BUSINESS CAN ACTUALLY GENERATE SOME MONEY. I LEFT THE STORE OUT OF FRUSTRATION. YOUR EMPLOYESS NEED TO DO THEIR JOB. ANSWERING PHONE CALLS WILL NOT GENERATE MONEY. ESPECIALLY SINCE U CANT TAKE PAYMENTS OVER THE PHONE. Stupid!!!

Sarah Wilcox

★★★★★

7 months ago

Our check engine light came on. Store manager, Jason, quickly came to our aid! He was able to run a test and tell us that it wasn’t super serious. This gave us great peace of mind. The store is clean and staff are very knowledgeable and friendly. Thank you so much, Jason.

P Ness

★★★★☆

5 months ago

In comparison to the store in Tacoma on 38th st. The workers were great and their focus was on customer service not loss prevention. Made the experience much better and the atmosphere comfortable. Love to come back!

Minerva Santana

★★★★★

4 months ago

Katrina at this AutoZone in Tacoma on 38th is the best!! Changed my car's battery in the pouring rain and helped me return my old one. Glad to be home with a working car again! Very appreciative of the excellent service!

Jonathan Shaw

★★★★★

2 months ago

Alisha has the best customer service ethic. Must be new because I didn’t recognize her and I’m a regular. I hope they keep her.

Hayley Boultinghouse

★★★★★

2 months ago

BEST. EXPERIENCE. EVER. 💯 Autozone: Give Alicia and Michelle raises!!! They were friendly, honest, fast, and knowledgeable. Ladies, if other auto parts stores have made you feel uncomfortable in the past COME ON DOWN! Autozone on S. 38th Street has got you fam.

Mary Wasierski

★★★★★

2 months ago

Deandre was a great help. Answered all my questions, walked me through parts options. Offered to install the new head lights. Thank you for the great customer service.

Nolene Wold

★★★★★

2 months ago

Best customer service ever! My first visit to thos store turned loyal customer! I had a headlight out and the last time this happened, in our stupid car, apparently if the mechanic has big hands its $200 to fix since they have to take the whole front bumper off to reach the bulb to swap it out. Guilermo volunteered to change the bulb for me saving over $150 since I just had to buy the part! My arthritis hands would have never worked for me to do it myself. Thank you sooo much for providing such excellent help! I will be one loyal customer to this store going forward!

Michael Savage

★☆☆☆☆

Edited 6 months ago

This is an update to my previous review. I was contacted today by a staff member Jason claiming to be the manager of the store. In this interaction which I have attached screenshots below, He claimed that I was " a drug addict and too poor to be able to shop at his store" "That if I didn't like his service I could become president and change the prices cuz that's the only way anybody's cheaper than him." And most egregiously that "I was touched by an uncle when I was a child" I have attached the screenshots to this conversation with him this morning. The corporate office has been sent an email. And I will be reporting it to the better Business bureau as well if he is not fired. None of that is appropriate. I also attached a picture of what Jason looks like and a screenshot of the reviews that he is leaving for himself talking about what a good employee he is and how helpful he is. Don't shop at the store obviously this guy is deranged. I have included my previous review below this as well: I'll start this review by stating the prices in this store are insane, 70+ dollars for the same exact filter that is 20 dollars online. That is not, however, why I gave it a 1 star. While in the store, for a grand total of 3 minutes our car was broken into. As soon as we noticed we called the police and my wife went back in to see about the security camera that was directly over the vehicle. They were rude, refused to help us, and told us we would need a subpoena from the courts to see it. When the officer showed up, they told him no as well. So their only purpose is to protect them and their bottom dollar. Furthermore the officer said they get calls to this location all the time. "It's a hot spot" you would think, if they gave a care, about their customers, they would have a security guard. So now I get to pay 400 dollars for a new window to be installed, and I will never be back to this location. I advise everyone to buy your products on Amazon rather than an over priced business, with rude employees, who care more about their products than their customers.

ohhdontist

★☆☆☆☆

2 months ago

Asking the worker a question, I didn't know that he wasn't on the clock . The worker was pretty rude. My friend had a bad connection to her battery. The worker said that he could take care of it but it will cost money for him to do it. And in a different situation I think I was talking with the owner or the supervisor, he also was pretty rude. O'Reilly's worker's are way better

Amazing Tolai

★★★★★

3 months ago

I needed to replace my spark plugs but I didn’t have any tools but when I came to AutoZone Leo helped me change my spark plugs and I’m very grateful and thankful for the help and appreciate your time fixing my spark plugs…once again Thank you so much Leo

Gary Hall

★★★★★

3 weeks ago

So this is the best autozone I’ve ever been to you Guillermo and Alicia were so helpful i felt like a celebrity. Unlike Lacey where I live they’re are semi rude and not very helpful . I actually go to i’m O’Reillys in Olympia because of it. I work in Tacoma so I will always come to this Autozone . If you could clone these two employees you’d have more business everywhere. Hello