AutoZone Auto Parts

Roni James

★★☆☆☆

7 months ago

I bought a new starter, had it installed, but my car wouldn't start the next day. I returned the part, and they said it was defective. Lesson learned: always test parts before leaving the store. This was an expensive mistake. All I received from the store was an apology no discount or partial refund was offered.

Susana Vallad

★★★★★

2 months ago

Went in to get air filters for my car, and Luis was extremely helpful.

GoodGuyGhoul “GoodGuyGhoul”

★★★★★

a month ago

Jay helped me out on the phone. Got me all the help I needed for the purchase.

BamBam Dubster

★★★★★

8 months ago

Just called the Big Bend store for assistance finding all parts needed for a total shoe and drum brake rebuild with hardware and wheel cylinders. 'Lauren' was extremely helpful! Lauren very quicky found me the prices of each part, the estimated times of availability and locations nearby where the parts are in stock. Proper and thorough info and customer service!

Monty Byrd

★★★★★

3 months ago

Luis did a great job helping me today. I really appreciate the help and the knowledge.

Decker Loyd

★★★★★

7 months ago

Massive thanks to JJ for replacing my battery. He was fast and knew what he was doing. But dude.... Why is every square inch of the service area in direct sunlight? He had to do it standing out in the blazing heat with zero shade. I'm sweating, he's sweating, the guy waiting next to me is sweating. Expecting people to stand out there for 20 minutes in the Florida sun is insane. It's bad for business. Corporate, regional managers, the suits, talking to you here: Put in a sunshade. Notice how every self-service car wash in Florida is shaded? It's because no one would go there if it wasn't. This autozone even faces north! Meaning a sunshade would solve the problem 100% of the time you are open! Also, I did the math and a sunshade would actually be cheaper(!) than an ER visit for heat stroke. JJ and the rest of your employees are carrying your whole leadership team. The least you can do is put up a tarp and give them a safe place to work.

Sergio Garcia

★☆☆☆☆

4 months ago

Worst customer service by far, 2nd time I go to this location, I just needed a diagnostics so they can read my car, after waiting for 5 customers that were behind me, the attendant finally decided to hook up the fault reader with an attitude and this 2nd time vicky B, spent about 1/2 hour talking to a customer about the airforce and military and in the mean time I am just standing in front of her there without being acknowledged, finally I ask them to check my car and she told me to stand by the door and after 3 more customers the other worker JJ came to me to help which he told me to wait for Vicky B, are you kidding me!, I am going to advance auto parts for now on, this was an emergency .... I hardly ever review any establishment but this is ridiculous.

Latolya Flanning

★★★★★

6 months ago

JJ is awesome! He was patient and knowledgeable with my battery situation. He guided me as he could see I was struggling with it. I’m grateful he was here to help me. He saved me a lot of hassle. Thank you JJ!!!

Terrence Tech

★★★★★

5 months ago

Came in at 750 am to have a check engine light read and they helped me in 5 minutes. Excellent customer service.

Latolya Flanning

★★★★★

6 months ago

JJ is awesome! He was very patient and knowledgeable with my battery situation. He saw I was struggling with understanding what would be best for my car and he guided me. Grateful I had him to help me this morning. Thank you JJ!!!

Sabria Willis

★☆☆☆☆

a month ago

I came in for help and was ignored by not 1, not 2, but 3 employees. As I’m walking out - somebody wants to yell “ how can we help you ma’m””. You can’t.bring back the old manger , Alex.

Mr. Davis

★☆☆☆☆

a year ago

I arrived at the establishment at 8: 50pm and noticed two associates outside helping a customer. It seemed they were helping them with windshield wipers or something on their car. The sign clearly says they're closing at 9:00pm, as does the website online. It was 8:50pm when I arrived. I proceeded to see one of the associates go inside and lock the door around 8:52pm and he's using a mop or something to start cleaning. This is unacceptable. Meanwhile the other associate brought the customers he was helping inside and was helping them with whatever they needed. He then finishes up helping them then he takes him back outside to do whatever he needed to do with them for their vehicle and the other associate locked the door as the associate and the other two guests left. Once the associate who came outside finished helping then he had to knock on the door for the other associate to let him back in. Meanwhile, all this is occurring prior to 9:00 p.m. What if there is an emergency that someone needs and due to the employees looking to leave the establishment promptly, they closed the business earlier than posted. This is unacceptable and needs to be addressed ASAP.

Tina Laurie

★★★★★

3 months ago

Luis did an amazing job with our dead battery replacement. I could not have asked for a better experience.

Pierre

★★★★★

6 months ago

I had recently, for the first time, rented a tool at the autozone on Big Bend. I was very happy that a company like autozone exists with such service which helps the regular people save a lot of money and preserve the diy American spirit. Even though I picked up the equipment at the Big Bend location, i received the initial information from the Valrico location where I received great service. I wasn't pressured with time, 1 1/2 day, which allowed be to do the work as an amateur with less pressure. Thank you Autozone.

Mark Lee

★★★★★

6 months ago

It was a pleasure to get great service and promptness. The employees were very polite and attentive and helped me with all my needs. Easy to recommend to others, because it's been that way each time I go there with an automotive need.

Jenny Nissen

★★☆☆☆

4 months ago

There were 4 employees, 1 working the front, 3 hiding in the back. Stood in line for 30 mins before the manager & 2 other employees came out, which they only came out because the customer being helped asked the cashier if there was anyone else working that could help the line that was 4 people deep. The manager helped us but never apologized for our wait. Not a fan of this location. But kudos to the one guy who isn’t afraid to work his shift!

Magen Mccullough

★★★★★

a month ago

Very efficient, professional and helpful team here. Lauren the manager made sure I was taken care of after having intermittent start issues with a battery that was only a year old. Their team member Jasper took care of testing and changing my battery. He is an extremely kind, personable and genuine young man. A real asset to your team! Thank you all so much!