About Business
Bale Chevrolet Service Center is a leading Car Repair specialist serving the Little Rock, AR, Little Rock area. They provide a wide variety of solutions, including Auto repair shop, Auto radiator repair service, Auto tune up service, and other Car Repair tasks. Boasting a solid 4.4/5 rating from 16 verified reviews, their reputation precedes them. As a locally-owned business in Little Rock, AR, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Little Rock, AR.
Google Reviews
Tarashá Donyette
★
☆☆☆☆
Edited 2 months ago
I set up an appointment for Monday (12/29) at 7am for my car to be serviced. When setting up, the rep told me they would need to keep 2 days. I asked if Monday counts as part of the 2 days because I’ve had a similar problem with Bale a few months ago where the shop did not contact me and kept my car a week. The rep stated yes, I should know something by close of business Tuesday. Well turns out i had the same experience as before with my car still being in the shop for days with no movement. Steve texted me on Friday (1/2) stating tech will work on it Monday (1/5). I asked him if I could come get my car because I need for the weekend and will bring back Monday. He stated the headliner is down and all the techs left for the day. I asked for a courtesy car since my car was only supposed to be in shop 2 days and now it’s over a week with no progress. Then he stated I could come get car, they close at 6. Which is concerning because he just told me the headliner was down. A few mins later he called me and stated the tech will be working tomorrow can I leave my car until tomorrow. I asked if I’m able to come get my car tomorrow regardless of if the tech can repair or not because I need a car. I’ve been without one since Monday. I had a similar situation a few months ago. Im not even sure if my car was being worked on because based on the status tracker, it was not even touched until after 2:49pm Wednesday (12/31) after I asked for an update. I don’t know why appointments are scheduled if it means leaving a car parked untouched for days. I see there are other customer complaints about this as well. Something needs to change with this process. I don’t even want to take my car to Bale any more to be serviced.
Adam Savage
★★★★★
4 months ago
Service was completed in a timely manner and my advisor kept me informed every step of the way. Thank goodness for extended warranty! Bale makes it easy and handled all of the process with them. Thank you Bale Chevrolet Service department for exceeding expectations every time I visit!
Ramona Melody
★★★★★
6 months ago
I went to the service department to obtain new tires. Jake is one of your service providers. He does a great job! He is courteous, kind and makes sure to fully explain everything, so that I can fully understand the work to be done. The technicians are fast and efficient. I traveled over and hour to get to them because I appreciate the job they do.
Zane Borton
★★★★★
4 months ago
Brought in my wife’s vehicle for new tires and and oil change. The service staff was friendly and the waiting area was accommodating. The whole process was quick and efficient. I will continue to use Bale in the future.
Ali Marie
★★★★★
4 months ago
Very pleased with Bale they had very good customer service. Will definitely be back when I need to service my vehicle again! Definitely recommend going here over anywhere else.
C B
★
☆☆☆☆
7 months ago
My experience with Bale Chevrolet service department was nothing short of a nightmare. My vehicle was in their possession for over two months and the lack of communication and apparent indifference to customer satisfaction is astounding. Initially the repairs was expected to take less time. However the timeline extended to months. Repeated attempts to get updates resulted in excuses and evasive answers. In person visit were required to get any information with service manager appearing disengage and unresponsive. This delay caused significant disruption. Being without a vehicle for an extended period, especially when relying on it for work and other essential activities is incredibly frustrating. Missing underbody splash shields and damage display screen made the situation worse. Service advisor answers it's because it was sitting in heat Tf ?? It's recommended that anyone considering Bale Chevrolet service department reconsider. Their inability to provide timely repairs and communicate with customers resulted in a negative experience.
Jessica Allen
★★★★★
4 months ago
I came in to get several things done on my truck & they were fast, efficient, and had great customer service. I’m so glad I came here, no other service center has done this good of a job. 10/10!
Danny Burnett
★★★★★
Edited 7 months ago
Easy to make an appointment for service. Was greeted by a friendly service person when I arrived. I waited in the waiting room for my car to be serviced. It was very comfortable with plenty of magazines to read and a TV to watch. I didn't have to wait long at all for my vehicle to be serviced. Overall, it was a very good experience.
desirelovell
★★★★★
3 years ago
I am so thankful for the ENTIRE SERVICE team and Tanya! Cara - always makes me feel special when I get my oil changes. I trust her and the Service Team. I thought I needed new brakes, but they checked everything, and I've still got thousand of miles to go, I am so thankful for the SERVICE! Thank you Bale Chevrolet and Technicians, Carl Glass, Chris Cherry, Kaden, Kevin Kelly, Adam, Kemp, Steven, and Emily!
Lisa Batson
★
☆☆☆☆
8 months ago
took 1 1/2 hours to do a oil change AND I had an appointment! When I went to leave there was dirt, oil and grease in my floor they then had to take my car back to detail and remove it. While driving home got a terrible headache whatever they used to clean it smelled like fumes coming from my car. All in all a terrible experience at Bale one I have not had in a long time. And, I saw Mr. Bale walking around he knew something was going on and I was upset but didn't care to come ask me.
Charlotte Miller
★★★★★
a year ago
Bale's service department is just the best in Central Arkansas. They are so easy to work with and have terrific customer service. They are friendly and helpful. They let us know when other services are needed on each vehicle. They have vehicles ready on time as promised. Cara & Dustin are my favorites. They make us feel like Family. We have been buying and servicing vehicles from Bale since 1996. Matthew is our favorite salesperson!
Ronnie Hinton
★★
☆☆☆
a year ago
Bale Chevrolet usually does me right whenever I have to bring my truck in. But charging me for something that should have been taken care of when I paid for a brand new engine to be put in was over the top for me. They said I had a small oil leak, well me the consumer was thinking if you put a whole new engine in a vehicle all of that should have been addressed at that time. I was charged 13k for the engine but had to come back to get a $19 part put in plus labor at $120, make it make sense please.
Adam Savage
★★★★★
a year ago
They were able to get my windshield chip repaired and a program update completed in a timely manner. Thank you so much for updating my radio!!! Having no sound from the radio in your fairly new truck is super annoying. Bale Chevrolet is the best!!!!
Kaleena Watson
★
☆☆☆☆
a year ago
Horrible decision to bring in my truck to the service department. Tech was not up to the normal standards of communications and when I asked for a manager I was giving the run around for several days. When I finally spoke with the manager nothing made me feel like bringing my car back would be a good idea. I told him how when I checked underneath my hood my fluids had not been filled. Didn't offer to fix the problem just kept saying that he was sorry. Won't be back.
Mason Mason
★★★★★
a year ago
My girlfriend bought a used Subaru Crosstrek about 2 years ago from Bale. We have had all the scheduled maintenance done at Bale since along with a few minor fixes (oil pan for example) and have been happy with with each interaction with Bale. People are people and do make mistakes..which is fine as long as they except responsibility and make amends. The only time Bale has faltered was a situation where they did not order the part they needed which added a day to the service. Bale accepted responsibility for the failure to have the part due to a misunderstanding between the employees, charged nothing for the labor and parts, and remedied the mistake to my fullest satisfaction. I gave 5 stars because people are going to have mistakes but as this was minor and they did everything anyone could reasonably expect to be satisfied and happy. I have far more faith in people who go about an honest mistake and remedying the mistake in the fashion Bale did because when people make a mistake it is sadly rare to see them immediately own and take responsibility for making everything right with a customer.
Nancy Anderson
★★★★★
a month ago
Having some work done Dustin & Cara were GREAT! Thanks 🌻
Fe
★★★★★
4 months ago
Awesome service! I will keep my loyal business here! Thanks Bale.
Pamela L
★★★★★
a year ago
Recently I had some damage to my front end from hitting a dear. Bedie Sonnier is who I dealt with. She was very professional and insured me that I was in good hands. Well, she was right. Car was fixed and returned to me in a very timely manner and looked brand new.
Miranda Stane
★★★★★
5 months ago
Stephen in service is great! Kept me up to date on issue and helped explain error!
Jay Carnes
★★★★★
2 years ago
Stephen was great. Had buzzing noise in the driver, side door and window. The technician David found the broken exterior piece that was causing the problem. He also installed a new door seal to minimize noise. Also, my driver side window would not roll down. They misdiagnosed said it was the switch, but corrected their mistake and found it was the window motor.
