Batteries Plus

jonathan ruffo

★☆☆☆☆

6 months ago

I purchased a very specific type of battery for my portable generator about a month ago. I then specificity asked the gentleman I was buying it from about their return policy in case it didn't work for my needs. He told me "we're easy, just bring in your receipt." I live 3 hours away from the store. The battery would not even fit in my generator due to improper dimensions. I returned to the store today to return the battery to now learn there was apparently only a 2 week window in which to return the product. As I had absolutely no need for an improper battery I just left it and the receipt for nearly $45 on the counter and departed the store highly frustrated. I will do my best to never return to this establishment. Wards Road, Lynchburg, Virginia

Reinee Goetsch

★★☆☆☆

Edited 7 months ago

The two people we spoke to were very nice, and they were able to repair my phone. I had an appointment for 8:30 AM and showed up at 8 AM. I was the first one there. I was assured that the technician who did not come in until 9 o’clock would look at my phone right away as soon as she got there, but when we came back after having dropped off the phone, she was working on somebody else’s keys and had not even looked at my phone yet (at 9:45). Once she finally started looking at my phone, she got up to help every other customer that walked in the door. The repair was done well and probably took 15 minutes but we were there three hours despite arrive at 8 and having an 8:30 appointment (when the technician wasn’t even scheduled to come in until 9).

Bruce Fisher

★★★★★

2 months ago

They've always helped me out and done a fantastic job. At Fisher Heating and Air we get all of our automotive batteries from this location.

Guy Hartless

★★★★★

5 months ago

Andy provided great customer service! He was polite and professional. Thanks Andy for great service!

Susan Taylor

★★☆☆☆

a year ago

Yes they have batteries. PAID CASH But was sold wrong ones(3) , different hook up. So when went to take back next day( 40 miles one way) they wouldn't give cash back. Had to wait days on check or put on my card wait days. I needed that money to buy new batteries somewhere else. If you buy there just don't expect to get money back cause they said didn't have 123 in cash. Close door if you can't keep money. Sorry but way I feel. Not everyone like to hand over money . I had a good reason to get cash because I didn't buy just for me. Others wanted money back

May

★★★★★

2 years ago

Beyond satisfied with the service! I have a (brand new, less than 6 months old) iPhone 14, which had a trashed battery. They easily replaced my battery within a week, given they had to order one for me. Had my phone up and running like new in less than an hour, and I paid less than I would’ve, had I gone to Best Buy or Apple. Super friendly employees, and my battery maintains a healthy charge for more than 3-4 hours a day! Thanks so much :)

Viki Gossen

★★★★☆

a year ago

Organized store has many types of batteries in stock. They replaced my Android battery. I had to go back on a different day because they don't always have someone that can fix Androids but I think they are always covered for iPhones. The repair person was polite and helpful. I returned for my phone 20 minutes early and he had it done. However I should have checked that the phone could make calls because after I got home, I found it could not, due to lacking the SIM card. I called and they had it at the store. While the battery issue wasn't fatal and I could do it on a convenient time, the SIM card issue was fatal and I needed to immediately return there from Forest, on an evening when I am getting ready to leave town. Food I bought on the first trip I put into the refrigerator and ate later cold. The person that answered the phone was joking but seemed to think I should treat this as my lucky day to get to go back to Wards Road. I wasn't in the mood to enjoy his humor. I appreciated though that when I got to the store, the repair person was right there at the door, apologetic and happy to get me immediately on my way. Mistakes happen, and I did show up 20 minutes before my phone was scheduled to be done. I have my battery replaced in time for my trip.

Jeffrey Allen

★★★★★

10 months ago

Larry is awesome. Takes good care of my company vehicles. Top notch guy They work with companies to get your vehicles back to work. Jeff Allen Allen’s Homes

Buzz Natzke

★★★★★

4 years ago

Had a great experience today getting the battery replaced in my cell phone. I scheduled the appointment yesterday afternoon, and arrived at 9:00am this morning. The customer service rep was ready for me, had my paperwork done quickly, and told me it would be done in around an hour. I went and ran a couple of errands, grabbed a bite to eat, and came back a few minutes past 1 hour. The representative saw me coming and had my phone ready to go before I got inside the store. And the price was better than I expected. Excellent customer service, thanks so much!

John Shimp

★★★★★

a year ago

The store had the batteries I needed for my solar backup system, reasonably priced and the store employee did all the heavy lifting and loading of 8 80 lb batteries. Very pleased.

KayDee Winston-Cruz

★★★★★

2 years ago

Over all great experience. They were the most affordable in fixing my cracked screen. The staff was very friendly and knowledgeable. Hopefully I will not be in need of another screen repair, but if I do, I will return here. (I have a Samsung s20 FE)

Patricia Martinez

★★★★★

Edited 2 months ago

Update:I went back the next day a female manager was on duty, I’m so sorry I do not remember her name but she was very apologetic and she assisted me quickly and efficiently and fixed my screen I am back a happy customer. 5⭐️ I had an appointment @7:30 pm. I arrived at 7:29pm the employee was waiting on a customer approx 5-7 mins. A gentleman walked in approximately 5 mins after that. He preceded to help the guy change a watch battery and key fob another 10 mins by now it’s 7:42. He then says let me call my manager i dont mind doing it but I just wanna make sure I can leave the store open for a few mins past closing, of course the answer was no so I'm left with a scheduled apt my time wasted my gas wasted and my repair not repaired. Definitely not happy at all!!! 1/9/2026 Back again this time for a battery for my car. The technician was knowledgeable and friendly and I was back on the road in a matter of minutes!!!!

J McQuain

★★★★★

3 years ago

I had a battery replaced in my cell phone and it was done with a very quick turnaround. The technician was the nicest guy and thanks to him, I have my phone back in better condition than when it when in. I'd highly recommend this business for their excellent customer service. I will be a loyal customer from today forward because I was so impressed.

Ronald Toms

★☆☆☆☆

2 years ago

I have always had a good experience with the Lynchburg store. But a week or so ago I stopped by and wanted to get a couple of batteries for my car key fob. The young man didn't seem too interested in helping me. But he finally went back to install the battery and took forever. Finally he came out and said he couldn't change the battery. I finally caught the attention of the older gentleman and he was in a big hurry as well. So, I left and can promise you I'll never go back to this store again.

Robert Enzinna

★★★★★

8 months ago

Battery plus replaced the broken back glass on my 2 year old Samsung phone and it is good as new. Highly recommend.

Esper Doronila

★★★★★

5 years ago

Came in to get a phone battery replaced. When we got there, we were the only customers. We were told it would take about thirty minutes. We took a seat and waited while one of the two staff members started working on our phone. The store quickly filled up with other customers. The two guys proceeded to deal with each customer on a case by case basis. Quicker matters were settled first while the jobs that took a little longer (like ours) were set aside briefly so that they could clear out the crowd. Perfectly understandable. One woman started to get impatient and asked when she would be attended to. Staff member explained that they would assist her as soon as possible, and informed us that he was ready to ring us up. Unfortunately, he had to move us to the other computer which was in use at the moment by the other guy. Logically, we had to wait. As soon as the computer became available to him, the woman started making demands about wanting to know "how things were done here." Again, he patiently explained that he was the only one trained to deal with her matter, and he was finishing up with us. She proceeded to fly into a Karen outrage, and when two other men stepped into the store, she told them that five other customers had "cut in" ahead of her, "just so they knew". Thankfully, they were perfectly nonchalant and understanding, as most reasonable people should be. All that being said, the staff handled a stressful situation professionally and with a whole lot of self control. I thought I'd jump on here and give them the five stars they deserve before lady in pink got a chance to write them a bad review. Keep up the good work, guys. 💪👍

Wendy Adams

★★★★★

6 years ago

The customer service rep, Colby was so pleasant, professional and helpful. He treated me as if I was the only one in the store. Definitely A+++ customer service, fair pricing, quick turnaround time, and even a bonus gift for my purchase.