About Business
Baucom's Auto Service Inc. is a leading Car Repair specialist serving the Portsmouth, VA, Chesapeake area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Car repair and maintenance service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 87 verified reviews, their reputation precedes them. As a locally-owned business in Portsmouth, VA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Portsmouth, VA.
Google Reviews
Anthony Haywood
★★★★★
Edited 2 years ago
My dudes never disappoints, Im an Engineer and there's not enough stars to rate thier customer service, honesty, production and quality of work. Baucoms " The Trusted" Auto Service!!
Susan Foust
★★★★★
6 years ago
This is an amazing place to go the owner is a no-nonsense and does not take advantage of people that do not understand cars. He's very straightforward and willing to work with people. I have found my permanent car guide to go to. I don't have any better words of how happy I am with the services I've received from
Chase Herring
★★★★★
3 years ago
Best place for car repair in the portsmouth area. Period. They are about doing the right thing no matter what. Bring your vehicle here and you'll have nothing to worry about. Fair prices and the best customer service.
Steven R
★★★★★
Edited 4 years ago
Lenny is straightforward and honest about what your car does or doesn't need. He and his guys there keep you updated on the progress of repairs, and has made sure to get permission before doing any work. As long as we're in the Hampton Roads area, Baucoms is our mechanic.
jasper lewis
★★★★★
3 years ago
Mr. Baucom has served me well with the maintenance and repair of my vehicles. His prices have been reasonable and does quality work. He has been honest in his dealing with me.
Thomas Wilson
★★★★★
2 years ago
Mr. Baucom and his associates are friendly. I’ve been utilizing their shop for 3 years, and every time I’m surprised with efficiency and reasonable prices. It’s my families go to for any issues, he also recommends other shops for work not performed at his shop. 10/10
Liz Sill
★★★★★
a year ago
Highly recommended! From someone not from the area looking for a small shop for automotive repairs I will continue to bring my vehicles to Baucoms auto from here on out! Couldn’t ask for a better shop! Thank you!
Heidy Quintanilla
★★★★★
5 years ago
Lenny was great! Got my car in quickly and didnt charge me an arm and a leg. He was very honest and patient with me when i had a bunch of questions! Definitely will return here for any repairs needed.
colby camara
★★★★★
2 years ago
Great honest service. As a woman it is hard to find an honest auto repair service; They exceeded my expectations. Took care of an oil change, diagnostic, tire rotation, brake pad and rotor replacement, and bulb replacement in 3 hours. Great customer service and very sweet owner.
Len Buccellato
★★★★★
5 years ago
It's hard to find an honest mechanic but Lennie and his crew are truly a trustworthy. I've had brakes, ac, and general maintenance done by them and Lennie is always upfront and very fairly priced. It has taken me 19 years to find a great shop after my old mechanic retired and I highly recomend Baucom's.
Trevor Jackson
★★★★★
5 years ago
I don't review many places but I had to say something about this shop. I usually dread taking my car in to shops and brace myself to be told something is wrong with my car that isn't what I even brought it in for. This place was completely different. I was helped very quickly and received a call nearly within an hour about my vehicle issue. They made the repairs very quickly and charged me an EXTREMELY fair price for their services. I cannot recommend them enough. I will be bringing all my vehicles here from now on.
Joshua Salinas
★★★★★
4 years ago
Place is awesome. Honest work for fair prices. I called first thing in the morning to see if I could bring my truck in and eight hours later my truck is running clean with a new alternator. They do the work you ask to be done and don't try to dupe you into paying extra for work you don't need. Best place in Portsmouth to take your vehicle if you don't have disposable income.
Chad Galsband
★★★★★
4 years ago
By far the best auto shop in Hampton roads. I’ve taken all my cars here and Lenny has always provided a clear understanding of what the issues are and how he wants to fix them. Constant communication and GREAT mechanic work. Fair, honest and reliable. It’s hard to find nowadays but man am I happy I found Lenny at baucoms. Customer for life!!!
Sarah Duncan
★★★★★
3 years ago
I don’t even know where to start! They were so friendly and helpful. My car broke down last week and in the midst of getting it towed/figuring out what to do, they told me to bring it right over and they’d see what they could do. Within a couple hours they called me with a full game plan and quote and fully got my car up and running in just a couple days. I was scared my jeep was done for but I drove it to work today and it feels great. I’ll definitely be back for all my car’s maintenance. If you’re like me, a woman who doesn’t know much about cars/gets nervous about being overcharged, this is the place to go. They are very honest and reasonable. I’m so happy I found a place I can trust :) thank you guys so much!
noni gage
★★★★★
a year ago
Highly recommend!!!!!I will always take my vehicles here. They don't try and take advantage of you andvery helpful. If he can't do something he would recommend you somewhere else. He is very honest
GM C
★★★★★
11 months ago
Baucom's is a great shop. Lenny knows his stuff. I drive over an hour to get there because I trust him and his crew.
Lauren B
★★★★★
a year ago
Very honest man! We bring him all of our vehicles. His prices are the most fair of any reputable repair shop I have ever personally been to, also he gets work done quickly!
Bob Powell
★★★★★
a year ago
I took my Subaru in for a serious oil leak. I left the vehicle with Lenny, he called me back about 30 minutes later and explained in detail what was wrong and a reasonable price to fix it. He also agreed to change my plugs while he had half my engine tore down. I forgot to mention this was the Wednesday morning before Thanksgiving. Lenny and his shop man had my car finished by the end of the day. I'm very pleased with the work they didand happy to be on the road again. I recommend Baucom Auto to anyone needing a auto mechanic. Thank you Lenny for your top notch service.
Nicolette Oliver-Frey
★★★★★
a year ago
We have nothing but good things to say about Lennie and the work his has done on our vehicle. He is transparent and fair on his pricing. We were really desperate to find a good mechanic after getting ripped off by a different one. My husband and I really appreciate finding a mechanic that you actually get to talk to and explain the issues you are having, instead of just talking to a receptionist at the front. I recommend Baucoms to everyone we know who needs any mechanic work done and doesn't have their own trusted mechanic.
Desmond Rapach
★★★★★
5 years ago
Lennie is a very transparent honest person, who worked with me to get a car I bought from auction together. He let me know every step of the way what was going on and he was very affordable and conducted repairs exependintly. I am definitely recommending this shops service to anyone who needs it. Thanks again to Lennie and his team.
