Bay Automotive

Kalie Thomas

★★★★★

7 years ago

Everyone at Bay Auto was awesome, super nice. Called in the morning for have my tire fixed - they had me bring my car right in even though they were busy. ET was very kind and personable and had my car in and out within a day. Compared to the places I’ve been before this place is the best, you’ve gained a forever customer until I finish college! Thank you guys so much!

Pookahatch38

★★★★★

5 years ago

First, let me say God is good and Jesus is Lord! I want to thank everyone here for taking very good care of my truck while undergoing repairs recently. My insurance company recommended this facility and from the first phone call, and text message, I was treated as a valued customer. The estimator took pics, gave me some very good advice for the rental process and told me the repairs wouldn't take more than a week if not the following Mon. These folks are super nice, office is very clean, CDC compliant, just a great atmosphere all the way around. Well that was July 6th. On July 8th, I get a call that my vehicle was ready. Wow, I was very surprised considering this was 4 something in the afternoon and the place closes at 5:30. Anyway, I turned in the rental, got a ride to Bay and the first thing I see is my truck sitting near the entrance gate. When I walked over to it I noticed how clean it was. I know I left it dirty in hopes of cleaning it myself once repairs were completed. Well they beat me to it. My vehicle had a dealership shine and look. I looked over the repaired areas and all I could see what looked like a brand new truck. Bay did an excellent job and I couldn't be more pleased. I would recommend them. No wonder they were voted "The Best" and have the banners prominently displayed to prove it. Bay Service and Collision Center is the best!!!

andrea stacy

★★★★★

3 years ago

I took my 1999 Toyota 4Runner to Bay Auto and was greeted by Kerra Friar she was very truthful with what I needed to do to get my SUV back to running like new. She keep me in the loop the whole time and I ended up paying lest then I original thought. The mechanic was great and did a outstanding job. I am a 1000% satisfied with this company.. 5 STARS all the way.

Mandi Cornstuble

★★★★★

4 years ago

We recently considered a purchase of a (new) used vehicle. We had previously used Bay Automotive for some body work after getting rear ended and were very happy with the work. They just happened to be around the corner from the dealer we were looking to purchase from. We called in to see if they’d be willing to take a look at the car. We received great customer service from Lindsay in the front office and George, our service tech, as well as Renae, who gave an estimate on some minor body work that we were considering. George was very thorough in his assessment and gave his honest opinion on the state of the car. He found a few minor things that needed to be taken care of. Lindsay ran the official quote for us on the items George found so we could discuss them with the dealer. All around a great experience!

K

★★★★★

6 years ago

Went in to get my bumper replaced after a minor car accident and was very impressed. Everyone was super friendly and the work they did on my car was completed quickly and accurately. They even cleaned the interior! My little Ford Focus looks just as clean as when I bought it! If I happen to run into more car troubles I will definitely be coming back. Can’t recommend them enough. Thanks! Oh yes, i also love that they keep you updated through texts with costs and estimated completion time!

Scott Nichols

★★★★★

3 years ago

When we first moved to Norfolk, we needed to get our vehicle inspected and realized we also needed to find a reliable and trustworthy mechanic, so we began doing some research online. (Well, I say "we," but I mean my wife. 😁). We chose Bay Automotive because of all the great reviews. Well, I'm here to tell you all those reviews were true! Cathy and E.T. are the greatest! Bay Automotive has worked on our vehicle a few times now. They are great at explaining what's wrong with the vehicle, and they have always been able to fit us in and fix our vehicles in a timely fashion. Their prices are reasonable and their service is top notch. Also, they love our dog and our dog loves them! Show quoted text Awesome, thanks! go ahead and post it on google thank you Show quoted text

Kimberly “Kim” Bullock

★★★★★

2 years ago

They did an awesome job fixing my car and matching the paint. You cannot even tell it even had the damage to the back. Also they were fast. They told me when I took it in on Monday that it would be 3 to 5 days. They called me on Wednesday evening to tell me it was ready.

Kelvin Morgan

★★★★★

3 months ago

Great service everytime. Always straight forward and I never have any issue.

Samantha Bean

★★★★★

3 years ago

As a military family, finding a great auto mechanic/tech is very important to find when we move to a new base. We were recommended Bay Automotive on Colley Ave and I am so glad we went to them! It is the only place I take my car to -- Not only are they accommodating and fairly priced, but they are wonderful people! Everyone is so nice and they are straight-shooters -- never try to hoodwink and do everything in their power to help you out. They support the military families and understand that our time can be difficult to work around, so they always try to help to make it easier on us to get our cars serviced. I also appreciate that they take the time to explain & show me what is being done to my car. I 100% endorse and support Bay Automotive!

Lowell Pyle

★★★★★

a year ago

We recently moved to Norfolk and live close by the store on 40th street off of Colley Ave. They are all very welcoming and friendly. I had a few questions about my vehicle which they answered and explained why, I found this to be very helpful. They charge very reasonable prices and the service is always done professionally and quickly. I also like they will call you back in a reasonable amount of time. They seem to care about the customer and their needs. I will be returning until the prove me wrong. I sincerely doubt this will happen. 5 🌟🌟🌟🌟🌟

Jennifer Niklas

★☆☆☆☆

a year ago

Don’t trust this team with your car. They over charged me for a single hitch tightening ($150) and then I paid top dollar two summers ago for a brand new AC system for my car. Started making weird clicking noises with a reduction in cool air so I figured it was time for an inspection, given these systems should be good for a solid 8-10 years. Guy won’t even take a look for less than $159. If it were my shop, I’d inspect a part I know my team installed and then offer the client options to keep the system online. Very disappointing.

Jewelian Fairchild

★★★★★

a year ago

Took my car in a month or so ago to have a few different issues fixed and everything went very smoothly. We wanted to purchase our own parts for the repairs and Joseph, the manager, was very accommodating and flexible with this. Overall, very happy with the service we received!

Obin Robinson

★★★★★

a year ago

Bay Automotive is my #1 choice to bring all of our cars. We have been bringing our cars here for maintenance for over five years. Recently I had to bring our 2002 Porsche in for a suspension repair and the technician Brian did an awesome job setting up the suspension and giving the car a PERFECT alignment. We also brought our Kia here for regular service and were always pleased. Customer service is top notch, and the prices are the best in Norfolk. We recommend Bay Automotive to all our friends and every one of them has turned into happy Bay Automotive customers.

Marcus Kaplan

★★★★★

a year ago

We've been using Bay Automotive for YEARS and have always felt really good about the service they provide. They are knowledgeable, communicate very well, and do great work! I would recommend their automotive service and repairs to ANYONE who asks! We've had oil changes, state inspections, major engine repairs, fluid leaks corrected, tire issues repaired, body work, you name it. They take great care of our cars and of us!

Julie Beck

★★★★★

a year ago

I just left Bay Auto and SO PLEASED with the service and the flawless communication their employees gave! My car is back to perfect! Not hoping to have more body work done anytime soon but without a doubt I would choose them over Caliber Collision. They are just a step above in every way! Thank you BAY! Julie Beck

Sarah Hernandez

★★★★★

11 months ago

I took my car in on a routine appointment and found a problem with rocker arm. Joseph took me back and showed where the problem was and I agreed to work. Couple of hours later I was having problems with steering. Called Joseph he had me bring it in. The problem was a alignment was needed. Repairs made with no charge! These guys are the best! Thank you! Sarah

Joshua Hopkins

★★★★★

4 years ago

Great shop. Wonderfully patient and kind staff. Took my car in for an estimate and it was complete within an hour. Totally worth the short wait. The staff then sat me down and discussed all work to be completed along with accurate estimates and conservative timeline. I look forward to getting this work done soon. And I'll be back to update this post to share how well this shop's staff can fix a car and make it practically brand new.